Robinhood

On or about 01/04/22 I logged into robinhood trading account only to find that it had been placed on a buying restriction. Initially there was no forewarning that this would take place and was not even given any reason whatsoever, which took entirely too much time just to find out that the reason they claim was because of a failed deposit transaction that was completely false and was lied on so that I suspect was due to voicing my opinion about its deceptive practices and less than all-around mediocre service. After explaining my situation 5-6 times to reps. and having to clue them in on the rat's nest of information compiled without any consideration of who might look back on this info. for customer service requests etc. The funds I currently have there which is around *** is being fraudulently withheld from me even after submitting twice a selfie with ID photo and email and phone verification process but robinhood does not even adhere to its own guidelines because clearly after my submission of requested documents, they just can't bring themselves to down from their high horse and admit that they are wrong and it shows that they have engaged in this manner of s*** over its customer's account, its a no wonder why their own stock is a complete failure. They need to give me access to my funds which they have already caused me to lose a significant portion as it is and now as it stands the complete lack of competency is prevalent in that their business platform structure is set up to where you have one rep initiate a restriction for whatever reason, in my case as I mentioned was for a failed ACH bank deposit, for which is completely false, and only till 5-6 reps down the road who have had their hands all over it adding their own spin or narrative, pick one, on any given day. So here it is that I have to do all this follow up work and inquire about this and that and help the 10th rep *** all of their mess together so that they can read their little instructiona

I put money in Robinhood May 14. There were times when I made money and put it in my checking account. One time in October 7 I swiped out $1500 from my Robinhood account, when I went into my bank to see if the money was there I noticed that yes it was there but I also noticed that someone had withdrawn money from my account in the amounts of $1057.00 & also $529.67 on 10/06 I was livid! I did not perform these transactions. I immediately tried to get ahold of Robinhood with them only emailing me saying that they will get back to me at a different time. I immediately called my bank and told them to shut down my personal checking account. Robinhood than sent me an email stating that the account had been shut down. I went to my bank for help and they said they could not find any mischief. I also had robinhood do an investigation and they told me the same. I left the situation alone at that time as it was to stressful for me to handle. Finally on June 1, 2022 I was with my brother who is familiar with doing business with Robinhood and asked for his help to get my money out of robinhood. We called and to my surprise they answered the call. When I told them about the incident all over again they shut down my account and said that in order for me to get back in to the account that I had to supply all kinds of information. I sent emails back and forth to probably 5 different people asking for help to get my money out of my account with no help. Finally I sent an email stating that I was going to contact you the Better Business Burea, The local Prosecuting attorney and also the Attorney General. Someone than called me the next morning stating that they wanted to help me. I told them I want my money out of my account please help me to do so. Grayson was his name, he told me that he could not do that but he would email the department that would help me, he than stated that he would investigate the situation. Within 25 minutes I received an email stating that h

I have had an account with a financial service since May. My account got deactivated and all my payments got rejected even though there were funds. Since May, I've been trying to reach out to the service to resolve the issue, but to no avail. Recently, an option to contact them by phone appeared in the app. I requested a callback 20 times and was successful four times. The first time, I spoke with a supervisor who promised my funds within 10 to 14 days via check or prepaid card since my account was no longer linked to my bank, but that didn't happen. I've been waiting for my money, sending several emails and requesting multiple callbacks without success. The responses to my emails repeat that my account will be deactivated, funds sent, and then permanently closed, which hasn't happened after four months. Additionally, I'm concerned about being charged service fees of $5 per month when my account is supposedly deactivated, and I'm worried about the status of my stocks and crypto, especially with fluctuating prices. I urgently want to resolve this, as I'm only asking for what's rightfully mine, which has been withheld for months. I hope this can be settled within 24 hours. I've contacted FINRA and SEC and was advised to file a claim, as many others have done against your company. I'm aware of a significant lawsuit your company lost. I was also advised to file a complaint with the ComplaintsBoard.com and to consult a law firm. I'm not seeking extra compensation, just the resolution of my issue.

(1.) Wednesday, January 12; I contacted Robinhood to explain the deficit of $69.23 on my account. The deficit prevented me from trading. I sold two stocks of Lightspeed Commerce (LSPD) (I share @ $39.80 and 1 share @ $40.40): $80.20 to clear the deficit (2.) Case ID: ***: On Wednesday, January 12; Robinhood M. responded that the deficit was caused by a technical error (error on their part) and requested that I inform them of the stock or crypto I sold to clear the deficit. I responded on Thursday, January 13 and informed me that I sold two stocks of LSPD.(3.) Case ID: *** (Notice the Case ID changed): On Thursday, January 13; N. with the *** Team told me he will take over the issue and will respond to me. He later responded that day and told me that I need to have enough buying power to reverse the two sells. I responded that I do not understand what he meant. I informed me that the issue was not yet resolved because I am yet to get back my money that I paid to clear the balance. I even asked him to do an instant deposit back to me but he did not respond. In my communication with N., though his tone was good; he was not helpful at all. His emails lacked explanations/details. He ignored most of my emails. I can forward all the communication to you. When I noticed that he was not helpful, I forwarded the communication to: *** (4.) Thursday, January 13: Later that night, I emailed N. again and copied the other three emails; and requested for a phone call or chat so I explain the issue to him. I contacted Robinhood to talk to them but without success. N. did not respond either. So, I decided to wait till I had enough buying power.(5.) Tuesday, January 18: I contacted N. and informed him that I had $100.21 in my account. I still did not understand why I needed to have that buying power. N. responded that he will reverse it. He simply took $80.20 to buy 2 shares of LSPD. I lost money.

This fraud Company sold my *** without my permission and losen me $ ***. I bought those stocks for more than $ *** but they sold my 233 stocks for $ *** total of $ ***. In my stock account there is only some of $ 400 negative balance where anytime it comes to positive because that time market was open and they gave me many chance when my account got $ *** or more negative balance and they informed me to deposit funds and until than I can't buy any stocks and than I deposits funds in my account.But one day when I was not on my computer they showed themselves that my account has a negative $ 400 and if I didn't deposit any funds in my account then they sold my stocks. They think me computer as I am seeing stocks every 24 hours. That time I was not on the computer and not seeing the market report they sold my stocks themselves and make benefits themselves and I lose $ ***. They didn't do this with me they did this with *** or more people. I have proof that I got a many times negative balance but they never sold any of my stocks only they informed me at the end of the market that I can deposit money in my account until then I can't buy any stock from them. I receive many times margin calls but they didn't sell my any stocks but this time they did big fraud with me.On July Robinhood is fined $70 million over misleading customers and system outages. Robinhood Financial, the online stock-trading app, was fined $70 million by the securities industrys self-regulator on Wednesday for a series of failures that the agency said hurt Robinhoods customers.The announcement came ahead of Robinhood filing an investment prospectus to go public, which is likely to land later this week, a person with knowledge of the matter said. Last year, a 31-year-old customer died by suicide after discovering a negative $730,000 balance in his Robinhood account. This is a fraud Company that was made by ***, and ***, the founders of Robinhood, in 2016

I'm filing a complaint about a company that required me to upload my state ID and a photo of me holding it to verify my identity. After complying, they reopened my account for updates. However, they withdrew funds for 'personal reasons' and barred trading unless I provided 3 months of bank statements. This restriction on my account is unacceptable. They have no right to my personal banking information. It feels like a violation and an overreach of their authority. This issue needs to be addressed by a federal agency to prevent such invasive practices. I need legal assistance to retrieve my funds and close my account with this company.

My account on Robinhood has been locked down for over 3 weeks. They blocked me from purchasing on Jan 19, based on something that happened two months before the restrictions. I've had several email correspondences with them, but they haven't reached out to me or responded to any of my emails regarding this issue since Jan 22. I should also point out that during this whole thing, I've been paying for their premium service. This isn't the only shady interaction I've had with Robinhood. When I turned off their margin service in mid-December to try and see how it worked, later that night they claimed to lock my account and asked me to verify my identity using the Robinhood app, which didnt work. So instead I sent an email letting them know that The app wouldn't let me verify my account, which they never responded too. The next day however, everything was fine and my account had full functionality, after I turned margin back on. Fast forward a month, and after assessing my investment situation I decide to turn margin back off. Shortly after, I find myself in the situation that caused me to send this email, my account restricted, unable buy stocks or withdraw money from Robinhood. Only able to sell my stocks and deposit money into Robinhood. It seems like they may be restricting accounts that turn off margin, whether they were using it while it was active or not. It seems like my case wasn't an isolated incident. I had friend whose account got restricted at the same time as mine and it seems like there are many stories on the Internet of people with similar issues, all around the same time that this *** thing is happening and Robinhood is trying to get their IPO set up. Whether this is some grand, sinister conspiracy or just really [censored]ty customer service, I've exhuasted my options. Robinhood is sitting on over $55,000 of my money and has stopped responding to my emails. My name is *** and this is a shared email account with ***. The Robinhood hood account under my name with *** as a Trusted contact.

I need assistance with an account issue from a decade ago. I had set up an account at a professional event using my work email. Recently, I opened another account and was informed I can't have two. To access the old one, I need the work email I no longer have. Despite explaining and providing proof from HR, the responses from customer service vary, with no resolution. Some acknowledge the account and its funds, but can't share more information. I have confirmations of both accounts and the closed work email.

In early February I requested that shares in my Robinhood account be transferred to a few other brokerages as they were having liquidity issues. On 2/9, the requested shares were transferred via ACAT to *** Invest. On 2/10, that same request occurred a second time. I was told this was due to a system error. I have been messaging them since this time to have the second deposit returned to my Robinhood account. I waited one week for the response. The first cust svc person did not know what an ACAT transfer was. I asked to be moved to someone else. The next person told me I needed *** Invest to have something in their system to accept the transfer request. I spent 1.5 hrs waiting on the phone with *** to get this taken care of. I followed up with Robinhood to confirm when this would be ready. This morning, *** said they tried transferring my shares back, but Robinhood is not allowing incoming transfers at this time. I have messaged them for support almost every day for the past week and have heard nothing. 1. I need my shares transferred back. 2. Robinhood charges a $75 fee when you transfer stocks. They charged this fee to me twice. I want my $75 returned. 3. The second $75 fee caused my account to be overdrawn. I have repeatedly asked, but not heard back if this resulted in any overdraft charges. If so, those should be refunded to my account. 4. Neither *** Invest, nor *** (where I transferred other stock) received the cost of my stock. Both institutions need that information so they can properly cost my stock when I sell, for tax purposes. 5. They should have had a system in place to find this double sending of shares and proactively corrected this without my constant involvement. I need all of these points addressed before I can consider this issue resolved. Last year I filed a ComplaintsBoard.com complaint after Robinhood product failures resulted in my losing money. I received no resolution for this issue from Robinhood or ComplaintsBoard.com. I hope we have better results on this complaint as the $ amount being mishandled is considerably larger. Time is of the essence. I've already not had access to a considerable amount of stock over the month I have been dealing with the poor customer service department who can't find 15 minutes to resolve the issues their business created.

At about 1PM EST on December 14th, I logged into my Robinhood brokerage account to see that my stock positions were being sold automatically without my knowledge or consent. I realized that my account had been compromised, the hacker had gotten into my account and changed my email address, phone number, and password to their own, locking me out of my own account. The hacker then proceeded to use their Robinhood debit card to spend the money that they had just illegally gained by selling my stocks in my account. All the while, I tried to get in contact with Robinhood support to see if they could do anything about this. I tried to call them, but they do not have an active customer support phone line, so I was forced to email them. Hours passed and I received no response, meanwhile the hacker was draining my account of all its funds. He now had access to my personal information, like my bank account, email, and my home address, putting me and my family at an immediate risk. The hacker was able to get into my email address and bank account, and I was forced to call my bank to lock my account, but he had already stolen some of my money, and he now had unlimited access to my personal information. After hours, I received an automated email response from Robinhood, telling me to provide them with my account information, so I did immediately, and again I waited for a response. Again, hours passed without a response, and when I finally got a response about 6 hours after the incident, it was another automated email, telling me to provide them with the same information I already had provided previously. I emailed them several time, over and over again, giving them every last detail of my account information and of the incident. This morning, at about 10:30 AM EST on December 15th, they emailed me back with yet ANOTHER automated email, telling me to reset my password. My account was hacked, drained of its funds, my bank account was compromised, my email was hacked, and my home address is now known to the hacker, and the best that Robinhood support can do is tell me to reset my password a full day after this happened. I would assume that for an app that promises financial security, the safety of their users would come before anything, but I guess not. The terrible Robinhood support team has put my family and I in immediate danger, and they refuse to do anything about it, except for sending me automated emails. Its incredible that this isnt even being looked into, and Im astonished that they are still allowed to operate without a function security system.

I submitted my initial customer service request to Robinhood on 5/23 because my account had been locked due to suspicious activity. The response from Robinhood was my account had been accessed from Iran, Syria, or the Crimea region of Ukraine. This activity was not made by me and I have a password reset from Robinhood on 5/28. Following this I numerous emails back and forth with Robinhood requesting me to upload data to my account including photos of my ID and changes to be made to secure my account however, I did not have access to my account so there was no way for me to follow any of the steps they had listed. This back and forth continued and then I had life issues come up that were more pressing. I resubmitted my requests since nothing was ever resolved again on 12/22. After multiple emails of Robinhood asking for more information and clarification they again stopped responding with no resolution. I made a 3rd attempt to correct the situation on April 10. I have opened multiple different tickets to get responses since they only appear to answer new request and do not follow up on open issues. At one point it appeared Robinhood send out 3 rapid succession emails to me that were not attached to my previous email or with a reference to my concerns on May 7, 202p asking for photos of my social security card, another telling me to again log in to an account I had zero access to to upload my government issued ID and a third saying my account has been permanently locked and no longer will me useable. All 3 sent as separate emails at the exact same time. I sent an email in response to one of the emails asking why I received 3 emails asking for 3 different things and why they would ask for that information if they are just closing my account. I also questioned why they would have sent such emails when this has been a question of identity theft from day 1 and sending that information through email potentially unencrypted and without knowing who is in the other end of the Robinhood emails since I continually have limited response or follow through. The response I was given did not answer my questions about recovering my account or that I am more than willing to submit the required identification to prove I am myself but I want to do so in a secure way. They told me they would only respond to my 1 email/case # from that point forward. I have been asking for am update through that case # every week since mid May and I have yet to receive 1 response. This is an account that has my MONEY invested in it. I have not had access to my money for over a year! This needs to be resolved.

I made around $33000 trading stock options on Robinhood over the course of about a month Beginning to end. A failed deposit put a restriction on my account but after email correspondence it was lifted by robinhood which then allowed me to continue trading. Over the next weeks I increased my portfolio value to about 33k. Could have almost doubled had they not had initiated a sell call and closed my positions. Now the proceeds from all of my trades have been withheld with no clear explanation. They claim I've violated the customer agreement but refuse to tell me how I allegedly did so instead saying they will not be elaborating on this matter further. That's alot of money to me so I demanded an explanation but the only reply I received sais they "Believe" I violated the customer agreement and because of this violation they have removed proceeds made with reversed funds or on 3rd party devices. Well first I made a $1000 successful deposit initially and made trades that earned gains with that then when making a $3000 deposit it was returned from my bank because my balance had dropped $50 or so below $3000 accidentally. When discovering this, while viewing my bank statement online,I immediately closed some positions to ensure $3000 would be available for Robinhood to deduct from my Robinhood account balance to cover the reversed deposit. My account was restricted nevertheless until emailing them explaining the circumstances of the reversal. After they recieved my email, robinhood lifted the restriction because the money "wasn't spent" and they were able to collect it. They sent an email telling me I was free to continue trading. Second, all devices I used to access my account and make trades were already approved and listed in the TRUSTED DEVICES section on my account.I've sent multiple emails everyday for the last week demanding my money be returned and attaching images of emails and msgs from robinhood contradicting the claims they have made proving clearly that I did no wrong. Regardless, they have not returned my earnings from legal trades I made and have since closed my account and stonewalled all further attempts to resolve this matter.They have made trades , closed positions (with gains not losses) and removed funds from my account without prior/any notice or authorization to do so and im still receiving interest payments on those funds.. ive read thats illegal? How can they be allowed to do this to customers and remain in business. ? They lifted the restriction from reversed funds and said happy trading and all devices are trusted. After my positions were at a large gain they closed them and then closed my account and kept my money.

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