Robinhood
Reviews and Complaints

I submitted my initial customer service request to Robinhood on 5/23 because my account had been locked due to suspicious activity. The response from Robinhood was my account had been accessed from Iran, Syria, or the Crimea region of Ukraine. This activity was not made by me and I have a password reset from Robinhood on 5/28. Following this I numerous emails back and forth with Robinhood requesting me to upload data to my account including photos of my ID and changes to be made to secure my account however, I did not have access to my account so there was no way for me to follow any of the steps they had listed. This back and forth continued and then I had life issues come up that were more pressing. I resubmitted my requests since nothing was ever resolved again on 12/22. After multiple emails of Robinhood asking for more information and clarification they again stopped responding with no resolution. I made a 3rd attempt to correct the situation on April 10. I have opened multiple different tickets to get responses since they only appear to answer new request and do not follow up on open issues. At one point it appeared Robinhood send out 3 rapid succession emails to me that were not attached to my previous email or with a reference to my concerns on May 7, 202p asking for photos of my social security card, another telling me to again log in to an account I had zero access to to upload my government issued ID and a third saying my account has been permanently locked and no longer will me useable. All 3 sent as separate emails at the exact same time. I sent an email in response to one of the emails asking why I received 3 emails asking for 3 different things and why they would ask for that information if they are just closing my account. I also questioned why they would have sent such emails when this has been a question of identity theft from day 1 and sending that information through email potentially unencrypted and without knowing who is in the other end of the Robinhood emails since I continually have limited response or follow through. The response I was given did not answer my questions about recovering my account or that I am more than willing to submit the required identification to prove I am myself but I want to do so in a secure way. They told me they would only respond to my 1 email/case # from that point forward. I have been asking for am update through that case # every week since mid May and I have yet to receive 1 response. This is an account that has my MONEY invested in it. I have not had access to my money for over a year! This needs to be resolved.

I made around $33000 trading stock options on Robinhood over the course of about a month Beginning to end. A failed deposit put a restriction on my account but after email correspondence it was lifted by robinhood which then allowed me to continue trading. Over the next weeks I increased my portfolio value to about 33k. Could have almost doubled had they not had initiated a sell call and closed my positions. Now the proceeds from all of my trades have been withheld with no clear explanation. They claim I've violated the customer agreement but refuse to tell me how I allegedly did so instead saying they will not be elaborating on this matter further. That's alot of money to me so I demanded an explanation but the only reply I received sais they "Believe" I violated the customer agreement and because of this violation they have removed proceeds made with reversed funds or on 3rd party devices. Well first I made a $1000 successful deposit initially and made trades that earned gains with that then when making a $3000 deposit it was returned from my bank because my balance had dropped $50 or so below $3000 accidentally. When discovering this, while viewing my bank statement online,I immediately closed some positions to ensure $3000 would be available for Robinhood to deduct from my Robinhood account balance to cover the reversed deposit. My account was restricted nevertheless until emailing them explaining the circumstances of the reversal. After they recieved my email, robinhood lifted the restriction because the money "wasn't spent" and they were able to collect it. They sent an email telling me I was free to continue trading. Second, all devices I used to access my account and make trades were already approved and listed in the TRUSTED DEVICES section on my account.I've sent multiple emails everyday for the last week demanding my money be returned and attaching images of emails and msgs from robinhood contradicting the claims they have made proving clearly that I did no wrong. Regardless, they have not returned my earnings from legal trades I made and have since closed my account and stonewalled all further attempts to resolve this matter.They have made trades , closed positions (with gains not losses) and removed funds from my account without prior/any notice or authorization to do so and im still receiving interest payments on those funds.. ive read thats illegal? How can they be allowed to do this to customers and remain in business. ? They lifted the restriction from reversed funds and said happy trading and all devices are trusted. After my positions were at a large gain they closed them and then closed my account and kept my money.

RobinHood clients are found an impressive part of mistakes and a few distinct bungles as a result of different reasons. To get the answers for the RobinHood bugs and issues, you can contact our RobinHood support group and get second assistance from our specific trained professionals. Our supporting group will leave no stones unturned to take care of your RobinHood issues. Whether the RobinHood is tied in with making your business monetary reports, performing business finance exercises, making your representatives' compensation installments, or some other business bookkeeping activity. The RobinHood simplifies everything and smooth by dispensing with the requirement for the manual cycle. The RobinHood client needs to find every one of the fantastic solutions of their inquiries then here through our most experienced RobinHood Expert.