Robinhood

My account on Robinhood has been locked down for over 3 weeks. They blocked me from purchasing on Jan 19, based on something that happened two months before the restrictions. I've had several email correspondences with them, but they haven't reached out to me or responded to any of my emails regarding this issue since Jan 22. I should also point out that during this whole thing, I've been paying for their premium service. This isn't the only shady interaction I've had with Robinhood. When I turned off their margin service in mid-December to try and see how it worked, later that night they claimed to lock my account and asked me to verify my identity using the Robinhood app, which didnt work. So instead I sent an email letting them know that The app wouldn't let me verify my account, which they never responded too. The next day however, everything was fine and my account had full functionality, after I turned margin back on. Fast forward a month, and after assessing my investment situation I decide to turn margin back off. Shortly after, I find myself in the situation that caused me to send this email, my account restricted, unable buy stocks or withdraw money from Robinhood. Only able to sell my stocks and deposit money into Robinhood. It seems like they may be restricting accounts that turn off margin, whether they were using it while it was active or not. It seems like my case wasn't an isolated incident. I had friend whose account got restricted at the same time as mine and it seems like there are many stories on the Internet of people with similar issues, all around the same time that this *** thing is happening and Robinhood is trying to get their IPO set up. Whether this is some grand, sinister conspiracy or just really [censored]ty customer service, I've exhuasted my options. Robinhood is sitting on over $55,000 of my money and has stopped responding to my emails. My name is *** and this is a shared email account with ***. The Robinhood hood account under my name with *** as a Trusted contact.

I need assistance with an account issue from a decade ago. I had set up an account at a professional event using my work email. Recently, I opened another account and was informed I can't have two. To access the old one, I need the work email I no longer have. Despite explaining and providing proof from HR, the responses from customer service vary, with no resolution. Some acknowledge the account and its funds, but can't share more information. I have confirmations of both accounts and the closed work email.

In early February I requested that shares in my Robinhood account be transferred to a few other brokerages as they were having liquidity issues. On 2/9, the requested shares were transferred via ACAT to *** Invest. On 2/10, that same request occurred a second time. I was told this was due to a system error. I have been messaging them since this time to have the second deposit returned to my Robinhood account. I waited one week for the response. The first cust svc person did not know what an ACAT transfer was. I asked to be moved to someone else. The next person told me I needed *** Invest to have something in their system to accept the transfer request. I spent 1.5 hrs waiting on the phone with *** to get this taken care of. I followed up with Robinhood to confirm when this would be ready. This morning, *** said they tried transferring my shares back, but Robinhood is not allowing incoming transfers at this time. I have messaged them for support almost every day for the past week and have heard nothing. 1. I need my shares transferred back. 2. Robinhood charges a $75 fee when you transfer stocks. They charged this fee to me twice. I want my $75 returned. 3. The second $75 fee caused my account to be overdrawn. I have repeatedly asked, but not heard back if this resulted in any overdraft charges. If so, those should be refunded to my account. 4. Neither *** Invest, nor *** (where I transferred other stock) received the cost of my stock. Both institutions need that information so they can properly cost my stock when I sell, for tax purposes. 5. They should have had a system in place to find this double sending of shares and proactively corrected this without my constant involvement. I need all of these points addressed before I can consider this issue resolved. Last year I filed a ComplaintsBoard.com complaint after Robinhood product failures resulted in my losing money. I received no resolution for this issue from Robinhood or ComplaintsBoard.com. I hope we have better results on this complaint as the $ amount being mishandled is considerably larger. Time is of the essence. I've already not had access to a considerable amount of stock over the month I have been dealing with the poor customer service department who can't find 15 minutes to resolve the issues their business created.

At about 1PM EST on December 14th, I logged into my Robinhood brokerage account to see that my stock positions were being sold automatically without my knowledge or consent. I realized that my account had been compromised, the hacker had gotten into my account and changed my email address, phone number, and password to their own, locking me out of my own account. The hacker then proceeded to use their Robinhood debit card to spend the money that they had just illegally gained by selling my stocks in my account. All the while, I tried to get in contact with Robinhood support to see if they could do anything about this. I tried to call them, but they do not have an active customer support phone line, so I was forced to email them. Hours passed and I received no response, meanwhile the hacker was draining my account of all its funds. He now had access to my personal information, like my bank account, email, and my home address, putting me and my family at an immediate risk. The hacker was able to get into my email address and bank account, and I was forced to call my bank to lock my account, but he had already stolen some of my money, and he now had unlimited access to my personal information. After hours, I received an automated email response from Robinhood, telling me to provide them with my account information, so I did immediately, and again I waited for a response. Again, hours passed without a response, and when I finally got a response about 6 hours after the incident, it was another automated email, telling me to provide them with the same information I already had provided previously. I emailed them several time, over and over again, giving them every last detail of my account information and of the incident. This morning, at about 10:30 AM EST on December 15th, they emailed me back with yet ANOTHER automated email, telling me to reset my password. My account was hacked, drained of its funds, my bank account was compromised, my email was hacked, and my home address is now known to the hacker, and the best that Robinhood support can do is tell me to reset my password a full day after this happened. I would assume that for an app that promises financial security, the safety of their users would come before anything, but I guess not. The terrible Robinhood support team has put my family and I in immediate danger, and they refuse to do anything about it, except for sending me automated emails. Its incredible that this isnt even being looked into, and Im astonished that they are still allowed to operate without a function security system.

I submitted my initial customer service request to Robinhood on 5/23 because my account had been locked due to suspicious activity. The response from Robinhood was my account had been accessed from Iran, Syria, or the Crimea region of Ukraine. This activity was not made by me and I have a password reset from Robinhood on 5/28. Following this I numerous emails back and forth with Robinhood requesting me to upload data to my account including photos of my ID and changes to be made to secure my account however, I did not have access to my account so there was no way for me to follow any of the steps they had listed. This back and forth continued and then I had life issues come up that were more pressing. I resubmitted my requests since nothing was ever resolved again on 12/22. After multiple emails of Robinhood asking for more information and clarification they again stopped responding with no resolution. I made a 3rd attempt to correct the situation on April 10. I have opened multiple different tickets to get responses since they only appear to answer new request and do not follow up on open issues. At one point it appeared Robinhood send out 3 rapid succession emails to me that were not attached to my previous email or with a reference to my concerns on May 7, 202p asking for photos of my social security card, another telling me to again log in to an account I had zero access to to upload my government issued ID and a third saying my account has been permanently locked and no longer will me useable. All 3 sent as separate emails at the exact same time. I sent an email in response to one of the emails asking why I received 3 emails asking for 3 different things and why they would ask for that information if they are just closing my account. I also questioned why they would have sent such emails when this has been a question of identity theft from day 1 and sending that information through email potentially unencrypted and without knowing who is in the other end of the Robinhood emails since I continually have limited response or follow through. The response I was given did not answer my questions about recovering my account or that I am more than willing to submit the required identification to prove I am myself but I want to do so in a secure way. They told me they would only respond to my 1 email/case # from that point forward. I have been asking for am update through that case # every week since mid May and I have yet to receive 1 response. This is an account that has my MONEY invested in it. I have not had access to my money for over a year! This needs to be resolved.

I made around $33000 trading stock options on Robinhood over the course of about a month Beginning to end. A failed deposit put a restriction on my account but after email correspondence it was lifted by robinhood which then allowed me to continue trading. Over the next weeks I increased my portfolio value to about 33k. Could have almost doubled had they not had initiated a sell call and closed my positions. Now the proceeds from all of my trades have been withheld with no clear explanation. They claim I've violated the customer agreement but refuse to tell me how I allegedly did so instead saying they will not be elaborating on this matter further. That's alot of money to me so I demanded an explanation but the only reply I received sais they "Believe" I violated the customer agreement and because of this violation they have removed proceeds made with reversed funds or on 3rd party devices. Well first I made a $1000 successful deposit initially and made trades that earned gains with that then when making a $3000 deposit it was returned from my bank because my balance had dropped $50 or so below $3000 accidentally. When discovering this, while viewing my bank statement online,I immediately closed some positions to ensure $3000 would be available for Robinhood to deduct from my Robinhood account balance to cover the reversed deposit. My account was restricted nevertheless until emailing them explaining the circumstances of the reversal. After they recieved my email, robinhood lifted the restriction because the money "wasn't spent" and they were able to collect it. They sent an email telling me I was free to continue trading. Second, all devices I used to access my account and make trades were already approved and listed in the TRUSTED DEVICES section on my account.I've sent multiple emails everyday for the last week demanding my money be returned and attaching images of emails and msgs from robinhood contradicting the claims they have made proving clearly that I did no wrong. Regardless, they have not returned my earnings from legal trades I made and have since closed my account and stonewalled all further attempts to resolve this matter.They have made trades , closed positions (with gains not losses) and removed funds from my account without prior/any notice or authorization to do so and im still receiving interest payments on those funds.. ive read thats illegal? How can they be allowed to do this to customers and remain in business. ? They lifted the restriction from reversed funds and said happy trading and all devices are trusted. After my positions were at a large gain they closed them and then closed my account and kept my money.

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