Hawaii Car Transport

Hawaii Car Transport is not what it seems, so don't be fooled by its flashy website. I recently contracted with them to ship my car, and it was an absolute nightmare. Trying to communicate with them was like pulling teeth - I would wait on hold for upwards of 45 minutes just to get someone on the other end, and when I finally did, they were incredibly unhelpful.

My advice? Skip the middle man and go directly to a shipping company. It's not worth paying the extra hundred dollars for the terrible customer service and lack of communication that comes with Hawaii Car Transport.

In fact, I give them a solid D minus to F grade. Save yourself the headache and steer clear.

I gotta say, my experience with Hawaii Car Transport was a bit of a bumpy ride, but it all worked out in the end. Their estimate for when my truck would arrive in Hawaii was way off - by like a week and a half! But honestly, I was pleasantly surprised when I got a call from them saying my ride was actually ready to go much earlier than expected. That would've been all fine and dandy, except for the fact that I had to scramble to change my flight and hotel reservations (costing me a nice chunk of change) to accommodate the later shipping date that they had originally promised me.

One thing that I found annoying was that you can't see the shipping timeline until after you've already forked over the dough for the service. It would've saved me a lot of headaches if they could make that info more accessible and transparent upfront. But overall, the booking process itself was a breeze - no complaints there. And I did appreciate that HCT partners with Horizon to make sure your ride is secure in a container during transit, safe from the salty ocean air.

All in all, despite the hiccup with the timeline, I'm actually pretty happy with how everything turned out. Would I use HCT again? Maybe, but only if they can guarantee a more accurate timeline or better communication about any changes.

I used Hawaii Car Transport to send my car to another island and some peeps got it right, but others got totes different experience - for us it was a bit of both. The whole gettin' the car ready and droppin' it off process was pretty snappy and we had no issues there. But listen up, we thought the arrival would be similar but it's been a whole week past the initial time they told us and now they're sayin' another week before it gets here. Ain't nobody got time for that.

We tried callin' 'em up and it's like they're playin' hide and seek or somethin' cause it took for-ev-er to get someone on the phone. They said they had a "real time" tracker but honestly we ain't seein' anything close to that. We're super bummed about the whole thing and it's costin' us a ton to rent a car in the meantime. We coulda just paid a lil more upfront for reliable service and saved ourselves the stress and money. In the end, it's just not worth the risk to use 'em again.

Communication with Hawaii Car Transport was really bad. It was like they didn't know how to keep their customers in the loop, you know? We had to keep asking for updates, but even then they didn't do a good job of keeping their transportation tracker up to date. It was so confusing - we had no idea where our car was; we didn't know when it arrived in California, when it got on the boat, or when it was going to arrive in Hawaii. Every date they gave us was totally wrong. I mean, I get that they can't tell us exactly when it's going to arrive, but they could at least confirm that it made it from Wisconsin to California, right? Honestly, their communication was really, really bad. I don't think I'll ever use them again. There are so many other companies that do a better job of keeping their customers in the loop.

I wanna start off by saying that I really had a bad experience with Hawaii Car Transport. I'm telling y'all buyer beware - I shipped my car to Maui through them and what they did with my car made me really upset. They put my car on some dirty lot that was smack-dab in the middle of some cane field. Can y'all believe that they had no covering for the cars or any security measures whatsoever? And, wait for it, no employees too! Five whole miles away from the port - it took me forever to get there!

The route to the lot was terrible, I swear, my car went through so many rocks and potholes. And to make matters worse, there were some industrial activities going on right next to the lot and there's dust and falls out everywhere. It was a complete disaster!

Now, if you think getting through to their customer service number was easy-peasy, boy are you in for a shock. I was put on hold for HOURS...yes, not minutes but HOURS... and I left VOICEMAILS for Rob Aola, but the dude ignored all of them and never called back.

Honestly, once these guys get your money, I don't think they care about you anymore. Getting a human on the phone after they've taken your money seems like an impossible task too.

In my opinion, I strongly recommend you stay clear of Hawaii Car Transport, that's for sure. My experience was disastrous enough to keep me on edge all day. And I don't even wanna hear their name anymore. NEVER AGAIN!

I recently used Hawaii Car Transport (HCT) to ship my vehicle from the lovely state of Hawaii to the beautiful state of California. At first, everything was smooth sailing and the company was on point. They contacted me multiple times, via phone call, email, and text message, to let me know they were eager to do business with me. They were so convincing that I ended up choosing them over other companies. However, once my vehicle was shipped and got to the mainland, the customer service experience deteriorated. I have been trying to contact them regarding my vehicle, but to no avail. It seems there's no one available to talk to me.

The situation is infuriating. I've called HCT a dozen times, and the waiting time is excruciatingly long. Sometimes, the phone just hangs up without any response at all. I find it hard to believe that they are that busy, as nobody has ever picked up the phone. It seems like HCT does not care about their customers once they've taken our money.

I'm still waiting for my vehicle to arrive, and it's stressful not knowing when I can expect it to arrive. Despite their lack of customer service, I am hoping that they will deliver my car safely and promptly. I will update this review if and when I receive my vehicle.

I used Hawaii Car Transport recently to ship my car from one island to another and my experience with them was not great. I was surprised to find out that they charged me extra for using my credit card! Additionally, they also sneaked in insurance at a hefty price of $195 which, in my opinion, was totally unnecessary since the insurance on my car would have covered any damage that could have potentially happened while in transit.

Although they claimed that cargo is only insured for a certain amount, I later found out that my insurance company had me covered. But of course, they didn't tell me that in the beginning. To add insult to injury, they refused to give me a refund even when I showed them proof that I had rejected their insurance. They still charged me $195 plus an additional 3% for using my credit card.

Furthermore, I was disappointed to find out that their customer service wasn't great either. Once I had given them my money, they wouldn't answer their phone when I had questions or concerns. It was frustrating to say the least. Overall, I believe this company is just plain awful and I wouldn't recommend them to anyone.

In fact, I think Pasha should consider dropping them altogether. I even suspect that they might be affiliated with Matson shipping, another company that has a questionable reputation. My advice? Just avoid Hawaii Car Transport altogether. They're nothing but a bunch of thieves!

I had some trouble with Hawaii Car Transport. I booked them to transport my car and they told me it would arrive on a certain day. Well, it didn't come on that day, or the next one. I couldn't get a hold of anyone on the phone either, which made things even more frustrating. When I finally did talk to someone, they sent me to three different places to find out where my car was. Each time, I had to talk to someone else! And then, after it finally arrived, we didn't even get a call to tell us it had come in. We had to call around to find out. The car looked okay, though. I just think that Hawaii Car Transport needs to be better about telling people what's going on. It shouldn't be my job to hunt down my car!

Let me tell you about my experience with Hawaii Car Transport. I recently had my vehicle transported, and I have to say, so far so good. However, when I went to pick up my car from Horizon on November 25th, 2014, there were some issues that I encountered.

I received a message on my landline the night before stating that my car was ready for pick-up on Wednesday the 19th. However, I was not contacted on my cell phone, which was the number listed as my second contact. I have my phone with me 24/7, and I wondered why they didn't contact me there. I even double-checked my booking document to make sure my mobile phone was listed, and it was!

After a bit of a frantic search to find out what happened caused my car to sit in the sun and rain for SEVEN days, I finally reached Trisha, who was very nice. However, she informed me that they did not have my cell number on file. This was incredibly frustrating, as I had provided it when I made the booking. I expected that they would pay attention to detail and make sure all my information was correct.

Although Trisha was apologetic, it was too late to prevent any further damage to my car due to the weather. She did offer to move it under a tent until I came to pick it up, which I appreciated. However, I was still disappointed that Hawaii Car Transport didn't take care of my vehicle as well as I expected them to.

Overall, Hawaii Car Transport did an okay job, but their attention to detail was lacking. It was frustrating to have to deal with the consequences of their mistake. If you decide to use their service, I would suggest following up with them to make sure they have all your correct information before you transport your car.

So, I'm here to tell you about my experience with Hawaii Car Transport. I gotta say, I wasn't too impressed with their service. When I booked my car transport with them back in November, I made it super clear that I needed to pick up my car no later than January 2nd in Oakland. I wanted to make sure I had plenty of time for the transport, you know what I mean? I mean, that's their job, right? To get my car where it needs to go on time.

But, when I got to the port on January 2nd, they told me my car wouldn't be ready for pickup for a few days! Can you believe it? I was completely in panic mode. I called up Hawaii Car Transport right away and the agent explained to me that the ship arrived on January 2nd, but it takes a few days to unload all the containers of cars. What a load of baloney! That's not what they told me when I booked with them. I trusted them to get my car there on time, and they completely dropped the ball.

Because of their mistake, I ended up having to shell out even more money for hotel accommodations, train fare, and taxi fare. And, to make matters worse, I lost a lot of productivity since I was counting on having my car with me on January 2nd. Can you blame me for being frustrated? I don't want to deal with that kind of hassle again, so I'll definitely be using a different transport company for my next vehicle.

Overall, I wouldn't really recommend Hawaii Car Transport. They might seem like a good deal at first, but you're better off going with someone else who can actually get the job done on time.