Rivoli Group
reviews and complaints

I was selecting some watched online from the 70% promotion Qatar a few days ago. Prices were ok the before I checked out and finalized the payment the prices went up & crazy increased. Then I couldn't buy. The promotion was still ongoing and reached out on FB & Instagram posts with no answer-no responses for days. I Called ur office they said they will not do anything. How can I trust your service like this. Then the promotion continued for 2 extra days (up to 70%) them removed afterward.
This was bad experience with you- spent and wasted time of selecting items them prices changed before finalizing the order. I have images of the same items with different prices. I wanted to escalate this to the governmental control department but I am writing to you 1.

Dear Team,

It is with huge disappointment that am writing to you regarding the exchange of one CK watch which I purchased from your store in SAHARA CENTRE, SHARJAH. Am attaching the copy of bill as well.

I went to the Rivoli shop in SAHARA mall on the 11/03/2021 around 03.00 pm to exchange a watch which I purchased to gift my friend on 28/02/2021 from the same shop. To my surprise, soon as the package opened by the lady staff there she told its having scratches without much observation, & there is no plastic in the backside. She also told that it passed 11 days however your return policy is 14days.

Being frank, the watch has not been out the box, it's still in perfect condition and I only wished to exchange for one of similar or higher value.
Now after taking it inside the lady told that they would need 2 days time for approval from their service center.

I left it in the shop and they made a note in the bill . 2 days after today 14/03/2021 I called the shop and asked for exchange & her response was quick as " its not approved ". Later I discussed same with the manager there and explained everything. I told him that it was a gift and my friend was infected with COVID 19 & thus I was unable to gift her on-time. However we managed to send her photos from RIVOLI website & unfortunately she didn't like the one we purchased. Hence I came for exchange and all the above happened. I told the guy that I will not be taking the watch back as its like am agreeing to the statement that the scratches were made by me. Still the watch is with RIVOLI SAHARA CENTRE .

I have bought many watches from Rivoli, across the Middle-East and am are shocked that your Policy is so strict that a manager could not help us in this case.

Its a matter of destructing the trust we keep with RIVOLI and losing many customers. We would rather prefer to buy things online as its more flexible than these. I paid money from my pocket and still responsible for the stuffs am not even committed.

I would recommend RIVOLI to have a look and update on the issue.

Dear Team,

I have been a big customer of Rivoli products and I have trusted the company until I sent repair of 3 watches - 1 ferrari 2 anne klein (ref: 05406RF00162 & 05406RF00163). It was sent to you service center and after sometime I received a call informing the the ferrari does not have the spare parts and will be returned without repair and I agreed so. another call came saying that my Rose gold anne klein watch has some movement problem and is not working after replacing the battery and will cost me 110 aed and I agreed at the same time I asked about my other anne klein watch which I described as black and gold watch and the agent who called me whom I assume was Ebrahim and said it was just the battery issue.

When I went to collect the watch they billed me for 110 aed each and just wrote on the invoice routine service overhaul. I paid for the Anne Klein rose gold watch because I fully understood what I was paying for but I did not accept the charges for my other watch, the black and Gold one because it was clear to me that it was just a battery issue.

I went on until today when Mr. Ebrahim called me with all the bad attitude was asking me to solve the issue when all along I was led to believe that it took time to address it as they're looking for a resolution on the matter. Mr. Ebrahim assume a lot of things and he is very rude which shouldn't be the attitude of a customer facing job. If it was handled by other agent maybe I will be convinced to pay for the entire charge but because of him I vow inform all my friends about what happened so they will not experience the frustration that I did.

Good morning
I'm really dissapointed of the service from rivoli eye zone.. I choose this brand because I thought it will be good I will not have any issues with the glasses but what happened they did the eye test for me and it was wrong and they make it second time and it's wrong again I went to the ophthalmologist he told me it's totally wrong my eyes it's not something you can play with it was wrong power they give me I need someone to contact me I want a solution my number [protected]

I have placed an order of watches online to your store on the first week of this month but I just waited for over 5 days without an update. I have to follow up on my end only to find out that my order was on hold due to quality condition issue. Though, there was an alternative replacement being offered which I have agreed. However, another 5 days have passed seems my order is still on indefinite status.

Why does the customer have to go after the company who failed to fulfill its service to its loyal customer, instead of it shld be the one going after the customer to resolve the issue right away. Rather than receiving a loyalty reward or compliment, it is the unreliability that I am receiving in return.

I might be one customer only, but when it will be spread for a review and be optimized all across different channels in the internet with high traffic for sure it will be impacted on your credibility as being one of the biggest leading watch distributor in the region turned out can not resolved a not so complicated customer concern. For whatever technicalities you might reason with, I don't mind it as long as you fulfill what you have told me on the process of resolving this issue. I will be happy enough if you can fulfill it without any more delays. But if I will not received what I have ordered for and end up on a full refund that will take 14 days to be credited back to my account, consider it that you have lost a loyal customer that you can never gain back.

On 29.01.2021 I went to Rivoli shop in Manar Mall Ras Alkhiama. The salesman. Talked to me rudely. And told my special needs child is making a mess in shop. As he threw an empty bottle of his milk on floor.
This behavior made me feel very insulted.
Plus he was not sorry for his rude behavior.
In UAE nobody is allowed to misbehave with special needs children.
I belive his behavior to me was rude because he knew I not emirate national.

I gave my watch for repairing on 15-Nov-2020. They told me it's going to take 1 week to estimate the cost and problem of my watch and on the 8th day I called and asked them why they have not called me and the person who spoke to me argued with me and was really unprofessional and he disconnected the phone and I was shocked and after a while I got a call from another person from customer care and without listening to me he told friday and Saturday are not counted as a working days. I let it go.
Again after a days I received a text msg stating it will take 6 weeks to fix my watch and I just waited now it's more than 6 weeks I got another text saying it will take 2 more weeks. Is this the way to treat a customer. Please I need that watch asap. I have problems in my duty where I cant use my phone to check time so I bought that watch. I have waited enough. Can u take some action against your staff. I have a feeling that this is deliberately happening to me.
Name:Shrawan Khatri
ROF# 32528RF00296

I've purchased T035.407.16.051.02 : TISSOT COUTURIER POWERMATIC 80 from Rivoli at Mega Mall Sharjah 2 months ago. After wearing few days, I discovered that it is only active only for 15-18 hrs when in static condition, not 80hrs as guaranteed for this watch. I handed over to service center and after 3 weeks, I got the return ensuring there is no issue at all. Again after the use of 1st week, the same thing repeated. This time it is merely active for 13-14 hrs. So, it is a purely mechanical fault piece. I know that if I approach to them again, they will only test but not replace the full watch. So, what is the way out? Quality of service at Rivoli is degraded nowadays. My contact no is +971-[protected]. Original bill with 2yrs International warranty is available.
My mail Id is sandipan. [protected]@gmail.com

Ibought Tissot T-race watch from Fujairah Rivoli shop on 29.05.2017 and just after 4 months on 19/09/17 (Receipt No. 01142R0628), push button came off. So after service and replacing of push button, same issue happen again on 22/10/17 (Receipt No. 01148R0628).So again your team try to fix it.
Since I'm not wearing this watch very often, only once in the week, on 24/10/2020 again push button came off wile I was swimming in sea and salty water came inside and totally ruin watch.
I submit my watch to the shop on 25/10/2020 ROF No. 01142RF01752 to see what can be done with it. Also I was aware that warranty was expired.
Your team came back to me after 10 days saying that watch can be fixed and it will cost me 1500 dirhams! For that much money I can buy same that watch now online with 2 years warranty. After few days they contact me saying, we can drop down price for repair to 1300 dirhams. To be honest, that watch should be replaced with new one on second fail. Now when 3rd time fail happen its totally ruined. This kind of watches should last at least 10-15 years!
I don't want that watch to be fixed neither to be replaced with same new because I don't believe any more this watch is good.
At the end Rivoli contact me and gave me 10% disc on my next purchase!? That is not acceptable to be honest.

This incident happens in swatch shop in alghurair march 6, 2020 at around 9:57 pm, when i entered the swatch shop. I saw this filipina lady talking on the phone, i looked at her letting her know that i want assistance because i want my watch to be serviced, because it has having crack on the plastic part. Shes talking for so long . She knew i was waiting for her and im only standing in front her because im waiting for her to finish but shes taking long time... We are both in the same country and i can understand that she is only talking to her friend. But shes on the work and she has to do it first rather than showing that kind on unprofessional attitude towards me . When customer came inside the shop she should assist them first. Not like shes just continue talking on the phone not even putting attention to the customers .

She assisted me after she talk to her friend. Her name i forget to look at it because im also in a rush

Good afternoon.
To be frank, I'm absolutely disgusted with the service, language and your staff's will to assist me with a watch exchange request today in Rivoli City Centre Mall Branch, Bahrain.
My wife purchased a watch for me on 17th Oct. It's a very nice piece but not exactly what I wanted. I was to come to store, within the given timeframe of 15 days.
However due to work commitments (supporting military operations in Iraq), I was unable to come to your store and select a replacement in time.
The watch has not been out the box, it's still in perfect condition and I only wished to exchange for one of similar or higher value.
Varun, your shop attendant refused to acknowledge my request, also refusing to call a superior/ manager to help. He would rather lose a valued customer?
My wife and I have bought many watches from Rivoli, across the Middle-East and we are shocked that your Policy is so strict that a manager could not help us in this case.
I wish to file a complaint and request formally a relaxation in the 15 day return policy.
Getting to store in 15 days is not always possible, I'm sure you'll agree.
Look forward to your response.
Rgds Kevin
Kevin.[protected]@mammoet.com

I visited Rivoli dcc last week ago the guy who assisted me on firts day it was perfect. All consultations is was good except he forgot to tell me to sign the papers for my insurance approval that that it's was ok someone call me (girl)to come back and sign I did 2nd day when I enter the shop arabic guy name shady was very rude I told him they called to sign the papers only.quick he said no nothing no body give me your papers I even told him to call the lady to ask or mybe he can atlest pretend to check in the office. He reply in the rude way no I can't call her it's late again I said ok atlest check in the office. I feel so upset I came from Barsha to dcc just to just one paper but this guy was very un professional I end up canceling my transaction to them. He not suitable in he's position. I deserve better service and better experience!

To whom it may concern,
I hope I am writing to the right department to help me solve my problem I am experiencing at the moment.

I placed an order on 21st October 2019 with a standard delivery which says online will be delivered within 2-3 working days. My order number is [protected]. Aramex currier service called me on 24th October and scheduled the shipment to be delivered on 27th October. But I didn't receive it that day. So I called Aramex same day and they said that unfortunately it will not be delivered same day. They rescheduled it to be delivered on 28th October. But again I didn't get the shipment in scheduled day (28th) even. I called Aramex Three times and they were always telling shipment is out for delivery but I didn't receive anything till now. Yesterday I called Rivoli customer care regarding this issue Two times and both told me the same story that they will pass this issue to their consultant team will contact you in few minutes. But I didn't get any call from Rivoli till now. Also I called even Today morning and same thing happened again. I don't know why they are really unhelpful. Today is the third day from scheduled first delivery date. This totally unfair and it's really disappointing me. I never expected unfair service from Rivoli.

Therefore, could someone be kind enough please and look at my case and pay close attention to every details I have put on here and take a correct action against this issue and ignorance.

Hope I will be justified soon. And be notified as well.

Dear Rivoli team,

I am not satisfied with your repairing center service. There was no mechanical issue with watch before when I given it's was only index fallen complain and it was double check by your team member at TDM branch.

I notice my watch was damage when I came to collect, it's happen twice.

I received a call from service center and according to that it won't happen again and I trusted but 2nd time agin I found my watch chrome fallen from shop staff when he was adjusting the time.

I want replacement of my watch, as it's damage from your end.

Your assistance will be highly appreciated

Regards,
Muhammad Saqib

Sent from my iPhone

On 26 Oct 2019, at 23:06, Nomi Awan wrote:

Dear Rivoli team,

I want to bring in your attention once again about your service center poor service.

If you go through my below email, dated 25/10/2019 I received a call from dubai mall branch Hour Choice staff called Alan for watch collection, when I received meanwhile I noticed crown was not working and once staff try to check it's detached.

Please replace the watch as it's damaged by your service center technician.

Regards
Muhammad Saqib

Sent from my iPhone

On 24 Oct 2019, at 18:58, Nomi Awan wrote:


Dear Rivoli Team,

I am so disappointed from your poor service and poor dealing with customers.

I am your regular customer and always like Rivoli brand watches, But after having a bad experience I am so surprised the way you deal with your customers, I am sorry to say but I believe local brands shops in market assisting customer better then your team.

Dated 14/08/2019 at around 17h00, I given my CAT watch to Hour Choice shop at The Dubai Mall, for repairing as some of dail indexes fallen itself.

The Shop Staff Russel, who received watch from me. (Watch was working perfectly) accept fallen indexes. Russel checked the watch before taking.

Within 10days I didn't get any reply from your service center however your repair order form # 05129RF00905 saying that within 07 days you will be contacted.

When i enquired from shop they checked and updated that they need my approval to change the dail as they can not fix the indexes and which I gave them permission. Further they mentioned we ordered your watch new dail from CAT service center to fix your watch.

Later I got update from shop staff Russel, they ordered new dail and you can collect your watch from us on 15 /10/ 2019.

On 13/ 10/ 2019 after 56days almost 02 month, I received a call from your service center staff stated that I am sorry the watch dail is not available but our technician will try to fix your watch dail indexs.

Why my watch was kept in service center for 2 months for what, why I was not updated, This is the way you are assisting customers making them suffer Because they trust and choose your brand that's their mistake.

15/10/2019 again I received a call from service center staff apologizing and saying that we can't fix the dail index only our Technican can remove them and you can use watch as it is.

After spending this much time I got fed-up and said remove indexes and return back my watch.

Today at 24/10/2019, finally I received a call from dubai mall Hour Choice Shop staff Alan stated that please come and collect your watch. When I collect the watch I noticed my watch all functions stopped working, side button was not pressing properly.

After keeping my watch more then 02 months, your Technican spoiled my watch.

Th Dubai mall Hour Choice Shop staff Alan is witness.

I am not satisfied & totally disappointed from your service against the customers.

Shop staff again took watch from me with apology for again sending back for repairing which is damaged by your service center technician.

I can not accept damage watch change the dail or either replace the watch.

However it's my first & last purchase from Rivoli and in-future I won't recommend any of my friends.

I will share my experience with DED and social media to let other customers know how your team is dealing with customers.

Regards,
Muhammad Saqib Naveed

Dear Rivoli Team,

I am so disappointed from your poor service and poor dealing with customers.

I am your regular customer and always like Rivoli brand watches, But after having a bad experience I am so surprised the way you deal with your customers, I am sorry to say but I believe local brands shops in market assisting customer better then your team.

Dated 14/08/2019 at around 17h00, I given my CAT watch to Hour Choice shop at The Dubai Mall, for repairing as some of dail indexes fallen itself.

The Shop Staff Russel, who received watch from me. (Watch was working perfectly) accept fallen indexes. Russel checked the watch before taking.

Within 10days I didn't get any reply from your service center however your repair order form # 05129RF00905 saying that within 07 days you will be contacted.

When I enquired from shop they checked and updated that they need my approval to change the dail as they can not fix the indexes and which I gave them permission. Further they mentioned we ordered your watch new dail from CAT service center to fix your watch.

Later I got update from shop staff Russel, they ordered new dail and you can collect your watch from us on 15/10/2019.

On 13/10/2019 after 56days almost 02 month, I received a call from your service center staff stated that I am sorry the watch dail is not available but our technician will try to fix your watch dail indexs.

Why my watch was kept in service center for 2 months for what, why I was not updated, This is the way you are assisting customers making them suffer Because they trust and choose your brand that's their mistake.

15/10/2019 again I received a call from service center staff apologizing and saying that we can't fix the dail index only our Technican can remove them and you can use watch as it is.

After spending this much time I got fed-up and said remove indexes and return back my watch.

Today at 24/10/2019, finally I received a call from dubai mall Hour Choice Shop staff Alan stated that please come and collect your watch. When I collect the watch I noticed my watch all functions stopped working, side button was not pressing properly.

After keeping my watch more then 02 months, your Technican spoiled my watch.

Th Dubai mall Hour Choice Shop staff Alan is witness.

I am not satisfied & totally disappointed from your service against the customers.

Shop staff again took watch from me with apology for again sending back for repairing which is damaged by your service center technician.

I can not accept damage watch change the dail or either replace the watch.

However it's my first & last purchase from Rivoli and in-future I won't recommend any of my friends.

I will share my experience with DED and social media to let other customers know how your team is dealing with customers.

Regards,
Muhammad Saqib Naveed
C/N [protected]

To customer care Management,
On 14 September I received my birthday gift from Rivoli -Khalidaya mall Abu Dhabi a Longines watch and i wanted to exchange it with upfront payment to another watch, unfortunately the store representative was not cooperative at all and he informed me that this is not acceptable due to previous record that receipt was exchanged previously by buyer! Even he didn't offer to try to help in reviewing my case with management.
I explained to him that am NOT asking for refund, , , yet my only request to exchange my gift which was purchased from their store on 14 September, i do understand that there is a policy to apply but am looking for exception to satisfy a simple request for client and whom i have nothing to do with previous receipt.
Please do consider my request to exchange my gifted watch for last time for better experience and customer satisfaction
My contact number:[protected]
Name :Ghadir Soliman

To whom it may concern,
I hope I am writing to the right department to help me solve my problem I am experiencing with montblanc at the moment.
I have placed an order with montblanc on Saturday the 31st August 2019 with a standard delivery which says online will be delivered within 2-3 working days. My order number is 3568374. So I was sure to receive it on Wednesday the 4th September by the end of the day. But cos I was concerned that my order wasn't shipped on Monday so I have called montblanc customer service and the gentleman advised it will be shipped later on that day. But I didn't receive any email confirmation or nothing what so ever in the meantime I have sent them an email about their ignorance and me getting the item late. On Tuesday morning I have received an email saying my order has been shipped and the tracking number I was provided wasn't working then. So called the customer service again to know what's going on whether I will still receive my order on Wednesday the 4th or not they said I won't. I was frustrated and asked them why they didn't let me know that it will be delayed and as a goodwill gesture can they not send it via express but the lady manager was really unhelpful. I don't think none of the montblanc customer service advisor including the manager is professional. Cos the way they talk is very unprofessional plus rude. The lady calls Jasmijn (manager) told me to refuse the item on arrival so when they get it they will destroy it and refund me. Although it is embossed. My question is if u can destroy it can montblanc not let go the item and refund my money cos because of the poor communication my whole day is ruined.

Therefore, could someone be kind enough please and look at my case and pay close attention to every details I have put on here and take a correct action against the poor communication and ignorance. I wanted a compensation of £50 but they didn't wanna grant it either as well.

Hope I will be justified soon. And be notified as well.

Kind regards,
Lubna

Hi,

This is not about your products, but about who you ulse to recruit people. Aambridge solution and megha the consultant have been really unprofessional, lathargic and rude, when recruiting someone. I chose not to join the company because of this reason. This is a big draw back and soon will soil the name and brand reputation itself on how u treat your employees and gives a negative outlook on rivoli group, please think through before you select the recruiters