Wheel Works reviews and complaints

On 6-1-2021 bought 4 new tires & installation from wheel works 1905 Tully Rd, San Jose, CA. 3 weeks later came back home from running errands & back passenger side tire was low on air. Left car parked in driveway for 2 days. Weekend. Brought car back to wheel works & all they did was put air in tire. Next day same. Low on air. Noticed rim on tire was bent enough to cause tire to lose air. Banged out rim & car is sitting in driveway waiting until after 4th of July weekend to bring car to another CSR repair shop for new rim. Wheel works besides being incompetent & not thorough. Has caused me to lose time & the enjoyment of being able to go watch the 4th of July fire works. In other words, wheel works has dampened my 4th of July holiday as well as caused me to have to go to a competitor to get a new rim. Causing me more inconvenience as well as losing business for wheel works. Last time, wheel works will see me as a customer. Besides, the negative press that that wheel works will get from me for the rest of my life. It is sad that wheel works has to operate this way. As well as they do not have the intelligence to realize that they are in business to provide service to their customers & that if they are not on top of their business then lives could be in jeopardy.

Terrible, terrible customer service. Terrible company. That is even sadder is that wheel works does not care about thru customers nor realize that if they make a mistake lives are at stake. If I had continued to drive the CAE with low air pressure, any one of a number of accidents could have happened, which could have been avoided if wheel works care about their customers in any way. So sad that wheel works has not realized that they are in a people business. As far as I am concerned, wheel works is just someone that I used to know. Will not put my life or the lives of others in jeopardy because of wheel works incompetence.

went to do my regular oil change to include free tire rotation, since I purchased the tire Jan 2011, the new employee James Flores, refused to do the tire rotation unless I purchased new tires, he would not tell me what year I purchased the tired had to come home and call in, this is poor business to arm wrestle a lady simply because she is a woman and refuse to do the free tire rotation unless I purchase new tires, this is like a mafia...Nin Herrera [protected]

I gave my Chrysler, Town and Country van to Wheel Works at 18522 Prospect Rd, Saratoga, CA for repairs on June 8, 2013. The problem was that the coolant leaked when the AC was running. The car was in perfect driveable condition and I had no problems driving it with or without the AC.
In the evening of June 8, 2013, I was told the car had been repaired and I could pick it up. After I made the payment, I drove the car off about 1-2 blocks onto Lawrence Expressway, I noticed that the Heating signal went off. The car was over heating to a complete 100% of heat. The gas gauge was completely full, I was in the middle of an Expressway and about 2-3 minutes driving distance from Wheel Works – a 5 minute walk. I immediately called Wheel Works and the call was answered by Marcello. I explained my predicament to him and asked him if he could send someone down to help me navigate the car back to the Wheel Works Repair Shop since I was just a few minutes away. Marcello seemed completely unconcerned that he had given me a defective car or that I was stuck in the middle of the road. He point blank refused to help – he claimed he had no one in the shop. He suggested I run the heater and drive the car back. My frantic pleas fell on deaf ears.

Now whether I heated the car or drove it without heating it over heated immediately. I had to drive the car about 2-3 miles since there was no ‘U’ Turn in close proximity. I constantly stopped the car in the middle of fast moving traffic and was afraid that either I would be hit by someone or the car would catch fire. If a wheel works mechanic could have helped me – I would have been able to navigate much more easily. It was very clear to me, at this point that the Wheel Works had not tested the car before giving it to us. I believe they did not also do a pressure test that they had claimed. They just replaced a pipe (which my husband had identified in the morning) without diagnosing the problem.
Once I managed to return to Wheel Works, I received no apology. Marcelo could not have a more callous attitude. He just did not care.
1) They did not test the car before returning it to me. They put me in unnecessary danger.
2) Marcelo had a completely don’t care attitude. He just did not care!
I have honestly NEVER come across a person who was so unconcerned!
3) There were several workers – ‘Aria’, ‘Hanh’ and about 3 more roaming around the shop, while Marcelo lied to me.
4) He continued to take orders from new customers on the phone while claiming that he had no workers.
5) He did not apologize for any of this.
I am truly shocked by this experience at Wheel Works – and am extremely pained by my experience.

I agree this is the worst business I have ever dealt with. George yea he's a piece of work. Belongs back in the garage, not dealing with the public. Ripped me off big time. Even tried to sneak $100 worth of warranties that were optional on my bill without telling me. I am still without a car now. In a rental because the tires they put on my car has made it unsafe. Did not give me a choice of replacement tires. Didn't even honor the original warranty, had to pay full price for new tires that were even on sale. Went back to tell them I wanted original tires and yea George denied it. Tires have a 30 day return but he will not honor it. Small claims he we come. Oh yea and a class action about adding optional warranty to bills without you saying so

On June 13th, 2008 I brought my 1982 Honda Silverwing to Steve Speake the proprietor of Wheel Works Motorcycle sales and repair business now located at 167 winters Drive; formerly 3752 North Nevada Avenue. The cycle has just over 22, 000 original miles and is in cherry condition. A few months back, the main engine gasket began leaking from the top end of the motor between the heads. It leaked only while running and a pretty steady flow. Steve said he could repair the bike by replacing the gaskets and gave me a completion date of about three weeks. After three weeks had passed, I called Steve to inquire about progress. Steve informed me that he was still waiting on parts which was understandable for an older bike. After another two weeks had passed I contacted Steve and received the same report. It wasn't until the second week in August that I inquired again by stopping in and talking with Steve. Steve informed me that his two suppliers are having a hard time getting the parts. I noted that steve became a little edgy with me. I told Steve that I understand and appreciated his effort. He allowed me to view my cycle up on the rack and torn down. I was becoming mildly concerned with how long it was taking to repair my cycle. It wasn't until about the middle of the tenth week that I called Steve for an update on the repair but no progress had been made. I told Steve that I had done some research on the parts he was waiting on and may be able to pick them up via the internet. I asked Steve if that would be okay and requested a parts list. Steve became somewhat unhinged with me. I simply stated to Steve that if I could find the parts that he has been waiting on all these weeks that it would be to our mutual benefit. Steve fired back that it would make him look bad! I realized then that Steve was more concerned about his reputation than his customer service! Steve assured me that he would take care of my cycle and hung up the phone. I did not contact Steve again. It wasn't until late September 3rd that I finally recieved a call from Steve Speake informing me that my bike was finished and that I could come and get it which I did. I paid Steve for his services and road my cycle home. The next morning I was alarmed when I noticed a small but significant puddle of oil under my bike. I began to examine it thoroughly to ascertain where the oil could be coming from. It was then that I noticed that the oil was not coming from a seal but a small crack in the motor housing adjacent to the drain plug. It was clear to me that the drain plug had been over torked and resulted in a crack in the motor housing. I waited for Wheel Works to open and road my cycle there. After what seemed like a long while, Steve finally came out to talk with me. I informed him that there is still a leak coming from my motor housing only from a different source and from the bottom of the motor. Steve tried to inform me that it is just a matter of re-torquing the motor bolts and that should take care of the leakage. I informed Steve that the leak was not originating from any seal but that there is a hair line crack in the motor housing next to the drain plug and that it was caused by over-torquing during the reassembly. This damage was done while the cycle was in Steves possession. I tried to get Steve to observe the crack in the motor casing but he refused. I asked Steve what he was going to do about it? Steve stood up and stepped back a few steps with his hands resting on top of his head and said "nothing". Steve's final statement to me was "Its an old bike, just ride it and enjoy it". Steve then abandon me with the damages that his establishment had caused to my motorcycle. I brought my motorcycle to Steve Speake to repair in good faith and some eleven weeks later and over $700 poorer; my bike is returned to me in worse shape than when I brought it to him! This kind of service is entirely ludicrous and completely unacceptable! Please do something about this injustice...