I had just had my Ford Explorer given the 70, 000 service check at my local Ford Dealership and I received an...
It's been a couple of years ago...but still valid in the way they do business. I took my Toyota in for an oil change. I was told by the eager mechanic I had 3 oil leaks. and I needed it fixed right away. They wanted $1500 for repairs (new oil pan, oil pump and whatnot). I said NO way. I called the Toyota dealer and they said to bring it right over. It was the "O" ring and that was all. It cost $50. I will never darken the door of an America's Service Station again. I'm submitting this because my husband just dealt with them and they basically did the same thing to him. Our family is DONE with this shop.
I needed a part replaced for my car and was told it was $403 and needed it right away. I was later told by another dealership that I paid way too much for the part so I researched the part directly from Toyota and was told the part only costs $173. When I called America's Service Station, they could not tell me what part was used in my car but he believes it was from Toyota and that it came from their warehouse.
The manager and owner cannot justify the cost and told me that I was out of luck since I already paid for the part.
Do not ever go to America's Service Station as they continue to lie and overcharge for parts and do not know where they came from.
On Wednesday 9/24 I limped into the America's Service Station in Norcross, Ga. as I was having trouble keeping my car running. I knew it wouldn't make it home.
I checked the car in and told them what it was doing and also what repairs and maintenance I had done to the car in recent months, Fuel filter, pressure regulator, and fuel pump. Just to give them a background on recent repairs and maint.
At that point I left. Later that day I was called back and told that they thought it was bad gas. I told them I had been driving on that gas for 2 weeks and over 100 miles so I didn't think it was that. He called me the next day to tell me it was the Primary Fuel Pump, car has two pumps and the one I replaced in the tank is called the Fuel Pre-pump. I approved the repair. They called later that day and told me the car was ready to be picked up. I asked if he was sure it was fixed as they had diagnosed it wrong already (bad gas). I picked it up paid $505.00 for the repair and drove off.
Three miles down the road the car died again! It was doing the exact same thing. I got it to the side of the road and called them back. They came and got me and took me back to the shop and assured me they would take care of it, apologized and said not to worry, they would take care of my car.
The next day they called me back and told me my car was ready to pick up. This time it was the other fuel pump, the one I had replaced. I go to pick it up and was told the charge would be $435.00! They diagnosed the problem wrong twice and wanted to charge me almost $1000.00 for a simple part replacement. The actual repair took less than 30 minutes to do. I know, I did the repair myself, it's actually easier than changing the oil
I feel as though I should have been refunded for the wrong repair. I don't mind paying for the correct repair. Yes it was very high, yes they are known for that, and yes I know they are in the business to make a profit.
I was told by the clerk (Chris) that I shouldn't be doing my own repairs, let the professionals do it. He also said it was the wrong part that I put in. First, it wasn't a bad repair, the part went bad. Second, the part I put in was the correct part. I verified this. It worked for 3 months also. There a different manufacturers for parts on a vehicle 23 yrs old. A lot of the time they will look different but be perfectly fine. They need to train their counter clerks about this.
When I asked to speak to the manager, Chris managed to get him on the phone. I told him that I felt that I should not have to pay for a repair that wasn't needed. He said that I shouldn't have come in there with a diagnosis and that I shouldn't have told them I replaced the pre-pump. What kind of logic is that? I asked if he wasn't going to do anything and he said "Absolutely Not!" At that point I ended the call.
Moral of the story: Don't go to America's Service Station. They can't diagnose a problem correctly, have very poor customer service, foul/rude manager/owner and are very expensive.
Had this happened in my driveway it would have cost me less than $150.00 for a new pump. Making a profit is one thing, ripping people off is another thing.
My 1990 Honda Accord overheated on the highway, since they were the closet I brought my car to them. What a mistake they tried to over charge me by $300+ dollars. I decided to go get the parts they need at a local NAPA and eventually talked them down on their price. My expertise with unscrupulous companies is to always call someone else for a quote. This Company should be ashamed of it's practices, that is to get all they can from customers. STAY AWAY FROM AMERICA'S SERVICE STAION - CLASS A RIPOFF!!!
Around the first of last month, I took my car, a 2002 Jeep Liberty to America's Service Station located at 3610 Marietta Highway, Canton, Ga. to have the head gaskets replaced. At that time, the manager of the facility told me that it was useless to repair a Jeep since they were no good. I explained to him that this vehicle was a business vehicle and that it had been rigorously kept up and that I needed it back ASAP. They kept the car over a week and each time I called to check on its progress, the manager was rude and sarcastic with me. Also, he never once offered to supply me with a rental car, even though he knew I could not afford to have the car out of action for so long.
Also, in September, I purchased a set of Bridgestone tires from them. At the time I bought them, I was told they had a lifetime warranty and that Bridgestone was manufactured by Goodyear. When I took the car in to the same America's Service Station to have a flat repaired, I was told that Firestone made Bridgestone tires and that America's Service Station did not offer lifetime warranties on tires. Again, I had to deal with the sarcastic, rude manager and was kept waiting over two hours while the tire was being repaired. I did not deserve this treatment and believe I was lied to and sold an inferior grade of tire.
After taking my car to this facility for overheating, I was told that I needed a new water pump and to replace the timing belt at the same time. I agreed. Since the car had high miles on it I also elected at my choosing to replace the radiator. I purchased an aftermarket radiator and delivered it to the shop. Three years later and I am replacing the engine. Upon removing the radiator for the engine replacement I noticed that it was a Mopar factory equip radiator. This shop did not replace the radiator, however kept the new radiator and charged me the labor to replace it. I would not trust them with nothing.
Took my car to the America's Service Station in Canton for an oil change and tire rotation. Marked one of the tires because it has a slow leak and I wanted to make sure I knew which one it was after the rotation. I was told that my vehicle was ready but after looking for the marked tire I found that it was still in the original place.
I explained to the man at the counter that my vehicle was not done and that I needed my tires rotated (as requested) and that it was something that I paid for. He told me I had not paid for the tire rotation because that is considered a courtesy. A courtesy that he decided he wasn't going to do because he said the tires did not need to be rotated. He informed me that I would be causing damage to my vehicle if the tires were rotated before they actually needed to be. After insisting he explain in detail what kind of damage he was referring to, he changed his tune and said that rotating my tires would simply be a waste of energy. Wow - does that mean that he is lazy and doesn't want to do what he is being paid to do?
These people are a joke. I am not even sure if they actually changed my oil. Lesson learned. And don't worry, I will tell every single person that I run into about my unpleasant experience. Just like I told the guy in the America's Service Station parking lot while I was leaving. He was coming in for an oil change. He got back in his car and drove off.