My wife took the car to Grease Monkey for an oil change mainly because of the attractive list of check-up services on the advertisement - Including checking tires, fluids, battery, vacuuming, etc. When she got back I noticed that the interior of the car was as dirty as before, no vacuuming. The report said it was done. I got curious and started checking anything on the list that I could. The report said the tires had been checked and were at 32 psi - when I put a gauge on them they showed 44 psi, just where I had maintained them (the tires had never been checked). The report also said that the battery had been looked at and not serviced because it was a maintenance free one. Not so either - it is a standard battery with caps (obviously not checked either). The one thing I could tell they did was put some fresh oil in the car, although it was not as clear as I thought completely new oil should be. I'm just hoping they at least changed the filter - which is so far under the car that I can't check. We spent the extra money to get the car checked out a little and it didn't work out thank you.
This particular independently owned Grease Monkey promised a tire rotation with a full service oil change. They told me that my car was done, but they did not rotate the tires. They said that the Big "O" Tire store in the next building was busy and that I would have to bring the car back another time and deal with Big O directly. On a 2nd visit, I elicited a verbal promise that they would rotate my tires in the 2 hour window, but they again did not. Despite my asking, no compensation was offered for failing to provide the promised service.
Last Sept 2008, I brought my brand new Silverado to Grease Monkey for a complete Oil & Filter Change. I bought the most expensive filter and oil in the market - Mobil 1. Last Dec, my son noticed oil spots under my truck. Being a brand new vehicle, I took it to the dealer Bender Chevrolet to have it looked at. To make a long story short, I had to bring it again to the dealer just today to check again on the oil leak. According to the Service Manager- Richard of Bender Chevrolet in Clovis; his expert technicians found out that the Oil Filter needed ONE and a Half turn to tighten; and also found the Oil pan lugnut to be loose. This inconvenience caused me about $50 bucks. I contacted Eric - manager of Grease Monkey and he declined to renumerate me nor take responsibility for the mistake that his company did. I PROMISED him that I will be a walking, talking NEGATIVE ADVERTISEMENT for Grease Monkey; not only did he lose me as a cusotmer - with 4 vehicles. I will also make sure that everybody I know will hear about this. My phone number is Cell [protected] if anybody wants to verify this very bad and potentially expensive bad experience from Grease Monkey.
While waiting during the oil change, the tech that was working on the car stormed in and screamed something and then abrutly left. So i contuned to read my magizine. Five seconds later the door is violently opened and again the tech screams. I take the "hint" and say are you talking to me. He storms over to me and calmly asks if i would be interested in another air filter. I calmly tell him no. He turns, walks to the door and tells me looking away from me "answer me next time i call you ya "jack ###" ". Now mind you there is only me and another person there. No other customers. Then when i go to pay for it the cashier trys to charge me for the air filter? So after 5 min of argue i get her to change the bill. Oh yea by the way this cashier was a witness to the whole situation and still chose to try to rip me off...