Visible Wireless reviews and complaints
Upgrade policy
I was talking to a customer service rep on chat while I upgraded my phone. I followed the directions they gave me and placed the order. I received the phone quickly and was able to transfer the service onto the new phone. It occurred to me that my old phone was still sitting on my desk several weeks later. I have been traveling every single week with my job and offered proof to Visible. Since I didn't reach out to them until 3 weeks after the upgrade date, they will not honor the upgrade and send the return information. I have spoken to Affirm and they assure me that they are simply the company that provides the financing and nothing more. Visible tells me that since I didn't turn it in within 2 weeks that I am out of luck. At this point, I have 2 loans with Affirm and am stuck.
Country of complaint: United States
Website: visible.com
Desired outcome: I want to return the old phone and have the loan paid off per the upgrade policy within Visible.
Want 30.00 refunded
I switched to visible wireless 11/26/22 at12:90pm. There was not a spot for me to add a promo codefor first 3 months of service to get 15.00 off. So I tried contacting their chat service. After 8 attempts and several hours I never got a single connection with an agent. I was so frustrated I cancelled my service. I want my 30.00 for first month of service back since I cancelled my service the same day. I am still in the process of trying to get my Verizon reactivated. Very unhappy
Country of complaint: United States
Same story, offer this discount but no way to apply. Major Scam! Plus the set-up for voicemail isn't working so it looks like I have to change carriers since I can't get a reply on how to fix. The stupid chat bot repeats the same instructions which do Not work! Contact State Attorney General to find out how to deal with them. It took a long time to do set-up on phone (or most of it since I still can't get voicemail messages). Had one hiccup with the phone transferring data from old phone, but Motorola came through like champs for a relatively easy and quick fix. Glad I bought the phone somewhere else and not through Visible. Visible is really hiding the fact that they are so cheap because they DO NOT offer real customer service -- so not so visible after all.
Cell phone service
Customer service will purposefully not answer any of your questions directly. I am convinced they are just chat bots programmed to be passive aggressive to the extreme. It's sad they make people wait in a queue as well, to make it seem like they are real customer service agents. They are duping people
Country of complaint: United States
Website: Visible.com
Refusing everyone I am referring due to bad policy
I have been trying to purchase cell service and start a family plan with people in my city, we live in a city named big oak flat in California, its a small mountain town near Yosemite. Our town is small and does not have residential delivery of mail, so we all have to have post office boxes. This company refuses pobox orders. I just wish i had a way to let them know how many people are like me and cant get normal mail.
They have a short support text number of 99370...if a bunch of people texted it and said something like " Your PO Box Policy Sucks" maybe they would get the message.
Country of complaint: United States
Website: visible.com