Visible Wireless reviews and complaints

I was talking to a customer service rep on chat while I upgraded my phone. I followed the directions they gave me and placed the order. I received the phone quickly and was able to transfer the service onto the new phone. It occurred to me that my old phone was still sitting on my desk several weeks later. I have been traveling every single week with my job and offered proof to Visible. Since I didn't reach out to them until 3 weeks after the upgrade date, they will not honor the upgrade and send the return information. I have spoken to Affirm and they assure me that they are simply the company that provides the financing and nothing more. Visible tells me that since I didn't turn it in within 2 weeks that I am out of luck. At this point, I have 2 loans with Affirm and am stuck.

Customer service will purposefully not answer any of your questions directly. I am convinced they are just chat bots programmed to be passive aggressive to the extreme. It's sad they make people wait in a queue as well, to make it seem like they are real customer service agents. They are duping people

I have been trying to purchase cell service and start a family plan with people in my city, we live in a city named big oak flat in California, its a small mountain town near Yosemite. Our town is small and does not have residential delivery of mail, so we all have to have post office boxes. This company refuses pobox orders. I just wish i had a way to let them know how many people are like me and cant get normal mail.

They have a short support text number of 99370...if a bunch of people texted it and said something like " Your PO Box Policy Sucks" maybe they would get the message.