I had a travel voucher for air and car rental anywhere in US. I paid $125.00 via certified letter as requested on11/22/10 upfront for the reservation to be used in a year. I placed my request 60 days in advance as stated.
I was denied travel and rent a car. "Unable to find availability within our allotment ". At that time I could have booked a flight and car to Charleston without a problem. I even wrote on the request what I would like, but I waited for their response and was disappointed. So I sent back the request for refund since my year is over.
I called many a times and had a hard time to find a real person to talk to. Finally I talked with a lady and asked when my refund would be. I had sent a letter too and they received it. She said $125.00 will be sent to me in a few days. It arrived week or so later but $20.00 was deducted for activation fee since cancel prior to booking. I tried to email [protected]@viptravelreservations.net but unable to get thru. I will not cash this check since $125.00 is due. How can you book with them if they can't find allotment for it? One has to work and just can not take off work for a few weeks at any time. I had explained that to them too.
I posted this as a reply to another similar comment, but I thought it might get a quicker response from the company rep, Kim, who has posted in response to other comments about this "offer") if I started a new thread.
It's nice to have a contact to respond to questions before we commit money in addition to the time we already invested. We have "certificates" for "free" airline tickets and a Celebrity cruise, advertised as " Gift #4: Cruise: Two adults over 21. Seven day cruise with air". The language is identical to that quoted by Greg above.
There are important questions before we part with the $174 in "refundable deposit":
1. How much will we have to pay to get this "gift"? How much is the "reservation processing fee" for both cruise and airline? $5 or $5, 000?
2. What are the "surcharges"? Who imposes them?
3. "We can not guarantee that you can combine this certificate (airline) with your cruise certificate". How is that a "7 day cruise with air"? Under what conditions might the certificates not be combinable? How often does that happen?
4. Under what conditions are the deposits refundable? How about if the cruise and air don’t match? If you can’t get a date that works for us or if the only option offered is to fly at 2am? What is the process for getting a refund?
5. "Certain departure ports such as New York, Baltimore, Seattle, ..." will incur an additional surcharge. What is the full list of surchargable ports? How much are the surcharges?
6. The certificates must be mailed (airline) "no later than 21 days from the Sponsor's issue date" (blank on the form) and (cruise) "within 21 days of the registration date shown on your registration form". What is the registration form? Again, there is no date under "issue date". Does the date refer to the date of the time share presentation? Hardly, because the first sheet selecting the gift had to be mailed with 30 days of attending the presentation. This is material because the certificates have a limited time period for which they are valid. The cruise is only good for September to December months, and we don't want to preclude traveling in any part of December 2011 by sending in the certificate before the end of December 2010.
7. There is no indication that the air tickets associated with the "seven day cruise with air" are round trip. Are they one way or round trip?
It seems that VIP Travel would have a much better name if you posted the answers to these and other questions on a traceable web site of your own. In the meantime, I look forward to your response here.
Our local DirectBuy offered a free 3 day/2 night stay at any Marriott property, plus $100 gas card and $30 dinner certificate if we came to listen to a 90 min presentation at their showroom. We were given no info about the travel offer until after we listened to the presentation and got the high pressure sales talk. We didn't join, but we were given a form and told that DirectBuy didnt handle the promotion themselves, but that we had to go through VIP Travel.
We followed all the fine print to the letter, sent in the $75 money order and requested our travel days and hotel 3 months ahead. The form said that VIP needs 60 days notice to make reservations. We recieved a letter back from them 59 days before our travel date (not flexible because we already bought our plane tickets) and the letter said VIP was unable to confirm our requested reservations. After much time and effort, I finally got ahold of a person at VIP and was told that there were NO hotels available in Florida in January!
In order to get my money back, I have to send a letter by certified mail, taking more of my time and effort. I hope this helps someone to avoid this scam.
On 3/20/08 we went to a VIP Travel presentation in Birmingham, AL which we could not attend due to them overbooking it, but we were still entitled to their "Wings" vacation. This certificate specifically indicates Wings - This certificate provides two adults with Two Round-Trip airfares from the major airport nearest your home to any other major city in the continental U.S! So we followed the instructions and mailed in the certificate. They send it to a company called CMI who we paid the $55 redemption fee. CMI sends it to PTS Travel who we paid $4.95 to receive our Passport to Travel Certificates which indicates that they do not fly out of Birmingham, AL. which is our nearest major airport and the presentation was held in Birmingham, AL. I have been in constant contact with both VIP Travel and CMI requesting the refund of our $55 due to the misrepresentation. VIP Travel not longer answers their phone and CMI now indicates that they don't do business with VIP Travel. Although their emails to me indicate differently. These 3 so called travel agencies are all incahoots to scam honest people. How can I get my redemption fee refunded. I know I have not lost as much as others and I understand the lost and fustration of being taken. Another scam not to get caught up it is the Ramada Plaza Resort "Gold Key" beach front resort and cruise in Ft. Lauderdale. My husband and I are trying to get our money back on that. If it seems to good to be true, it usually is.
We purchased a membership Sept. 2007. Tried to use the membership, VIP Travel could not accommodate. Asked for our money back. Was told no refund. Tried to use membership again. Finally, after months of trying to resolve the issue, I filed a complkaint with South Carolina Department of Consumer Affairs in January 2008. The South Carolina Department of Consumer Affairs must have had many complaints against VIP Travel, because the South Carolina Department filed a lawsuit against VIP Travel in April 2008. We received notice recently that VIP Travel filed Chapter #11 Bankruptcy July 25, 2008, in US Bankruptcy Court District of South Carolina Case #08-04363-hb 1100 Laurel Street Columbia SC [protected]
My partner and I went to a presentation and thought it was a great idea...life long vacation discounts. Instead of the two free airline tickets, we were offered an extra week per year, so we took that.
Every time i have called them for a reservation, either everything is booked or they're waiting for a call back from someone. I called for airline reservations and car rental and the price they gave me was higher than any of the other online companies. I told Melissa this and she got a major attitude and then went to Travelocity and offered to book the cheaper flight for me...WTF? I could do that myself!
I am looking at what legal action I can take and may even go down there in person to deliver my complaint.
Anyone have any suggestions?
We attended the VIP Travel presentation in Columbia, Maryland on 3/24/08. We were promised two free airline tickets if we attended the presentation. The first thing they wanted was a photo ID and then asked for a credit card. I wasn't about to show them a credit card and they told me I couldn't attend the presentation. They then said that they just needed to see that the name on credit card was the same as mn other form of ID. I didn't have a problem with that as long as they didn't take my card number.
I attended the presentation and it was pleasant, the girl was very nice. But when I asked if we didn't want to sign up today what did we need to do and was ignored and wasn't given a answer. We then got a high pressure buy now pitch, which we declined, and didn't get any info on how to sign up later. We then got our free ticket voucher to mail out. It states that it will take a month, due to high volume, and then an additional two weeks to get dates. I then looked up the company on the website 'complaintsboard.com' and saw that this company has been scamming people all over the country under different scams from vacations to timeshares.
What I don't understand is how these people haven't been arrested and nothing is being done. We were lucky not to have given any money, but others aren't as fortunate. I cant say for a moment I wasn't tempted and could have signed up.
I caution anyone who receives an invitation to attend a sales presentation from VIP Travel to check with the BBB first. This company uses deceptive and dishonest sales and marketing practices to entice prospects to become members of its travel club. It gives examples of very attractive travel deals it says it offers its members which it says will shortly offset the membership cost which runs in the thousands of dollars. I tried four times to book something with VIP and each time the savings were non-existent. I was even told by one of their travel agents not to bother using them for air transportation and car rentals because I could do just as well going directly to the airline or rental company myself. That's definitely not what the sales guy said! I demanded my money back from Michael Mitchell, the president, and got a form letter back saying he refuses to do it. This is not a reputable company. I've never entered into an agreement before with a company I didn't know until now and I can't tell you how much I regret having done so with VIP.
We signed up for a "vacation plan" for $7,500.00. We were not asked how much we wanted to put down. The...