United Steel Buildings reviews and complaints

Ordered a building from these clowns and Its been a ordeal the whole 14 months. The price they quote you is a starting price, seems to go up daily when your getting ready to buy. The salesman ( Richard ) called daliy to remind me to pay my deposit before the steel goes up or else its going to be more, tried to charge me sales tax, charged me extra money for steel and enginering because I wanted a couple of windows, later to find out the windows are field located and never got any extra steel to put in the windows. Delay after delay, excuses after excuses, unreturned phone calls and then It finally arrived ( only part of the building) 7 months later. They told be they would sent the rest of the building a week behind the first shipment. Well it's been 6 weeks now and after a dozen phone calls they told me maybe some more of it would be shipped out next week but couldn't be sure. They are rude on the phone ( it seems they are always in a meeting when I call and don't return phone calls ) when you do get threw to them and just give you the run around. They want your money right now and will remind you to lock in the stell prices but once they get the money your on your own. BEWARE OF THESE CLOWNS !

PLEASE do not send any of your money to this company! These people are a scam to take your money and so far nothing has been done about it. I read some of the complaints about the business before going forward and I even forwarded these websites with complaints to the salesman (Paul) at USB. With their smooth talking they insured my husband and I that those were only the complaints of a few customers out of thousands. Unfortunately, their smoothing over worked and we believed them. We sent a deposit of which was all they were requesting at the time before delivery and so they said the balance would be paid upon delivery. However, only a few weeks later they tried to go up $2000.00 dollars due to building code changes (which they were supposed to have already checked and a beam they needed to add due to where our doors were going, which again they were supposed to have known and figured out all of this before our initial deposit). Thank goodness that due to our county code inspector writing a letter they agreed to take off the amount for the codes but still added on almost $400.00 for the beam to our initial estimate. We went on assuming everything would be fine. We did not hear anything for a few more weeks so upon my husband calling back they said they were waiting on our fabrication deposit of $2300.00 + before they could begin. However, no one had contacted us and made us aware and furthermore, in the beginning they told us the building was already fabricated due to the previous guy backing out on it and this is why we were supposedly getting such a deal. We couldn't understand why a fabrication fee needed to be paid for a building that was supposed to have already been fabricated and also this was the first we had heard of this. At this point we were just fed up and even called the owner of this operation William Knote at home. They offered us a refund of our deposit less the cost for the stamped blueprints which we said we would take. In the beginning Melinda-Ann clearly stated the blueprints normally run a "couple" of hundred dollars. However when it got down to it they told us they cost $850.00 and they would deduct that from our initial deposit of $2600.00. We agreed although we thought that was a bit much we wanted to get back what we could and just be done so that we could get as far away from this company as possible. We asked for a certified check, however, Melinda-Ann stated they will not be sending a certified check and that it will take them 30-90 days to get our check back to us anyway. Therefore, we could receive a bad check and them have to end up suing and going to court for something as simple as what could be an honest refund. However, honesty is something this company knows absolutely nothing about and they are out to get whoever will fall victim for their scam. Unfortunately, we did and we want to let everyone know how their business runs. Remember, without customers they won't have a business, they will eventually have to close down if they aren't doing business and their days of scamming people and taking honest people's hard earned money will be over!

I completed the compan's on-line forms requesting a price quote. I received a voice-mail the very next day. I did not return the call. That first week, I received at least one, sometimes two, call per day every day. I started recognizing the 925 area code, and would just not answer. I got tired of listening to the phone ring and ring, so I set-up call forwarding directly to my voice mail.

By the second week, I started receiving 3 or 4 phone calls a day. By the third week, I was receiving 8 to 10 calls PER DAY. I got calls at 7:20AM, 7:24AM, 7:40AM, 8:05AM, etc., etc.

I started researching this company on-line, and found complaint after complaint. Stay away from this company at all costs.

was ordering a steel building and was offered a deal that seemed to good to be true, and a friend found many complaints about United Steel Buildings so he sent me the links to this site and others. I was offered what most places were selling for about $12K for $6500, they said some one had ordered it and then canceled the order. Then they said I would really be helping them out if I could take the 30X32 building rather then the 30X30 I was going to order. Once I found the list of complaints I emailed them to Mike my sales person, who responded that they were all put up by one unhappy customer, once I read all of the complaints and sent Mike a second link to these complaints the response was that their competitor was filing complaints and they they have thousands of satisfied customers. So not believing every thing I read, I asked if Mike would send a list of references in Georgia where I am located, copied below is their response:
Mike
Just got a response from his manager. We are not interested in doing
business with you. The last thing we need is another quack from Georgia.

Mike Sparks
United Steel Building, Inc.
Phone: (888) 448.6963
Fax: (954) 957.9352
Web: www.UnitedSteelBuilding.com
Email: [protected]@UnitedSteelBuilding.com
I think, best case is that these folks are pretty inept at dealing with customers and probably at designing buildings as well, and the lack of a reference tells me they probably don't have many satisfied clients and I can guess some of them are in Georgia. The other concern about the management of this company is that they seem to have a prejudice for people in Georgia, and I am guessing every state they have ripped people off in, what's worse is that this poor manager does not know I am from Miami, FL. My final word, these guys are not the sharpest tools in the shed, and i would not want to stand in a building they have any thing to do with, with some luck they have not killed anything but their own business.

When my husband and I were shopping around for a steel building, we already knew what we were looking for- a 50'X90' with 4 garage doors and 3 entry doos. One of the entry doors was to go in the front center of the building with 2 garage doors on each side of it. The remaining 2 entry doors were to go one on each side of the building to meet fire code. We were ecstatic when the salesman (Woody) told us he had just what we wanted- in fact it was already in production - but the customer had defaulted, so we could have it at a discount. Great!
We asked for a drawing of the building and was told they couldn't send it until we put down a deposit...buyer beware! Anyway we didn't put the deposit down at that time...but then Woody calls us and says the building is fixing to be pulled from production! Oh no, we'll lose our discount- out comes the mastercard and we put down the $7, 000.00 deposit. I receive our drawings shortly after - a shell of a building that I had to draw my doors on? I then dropped them off with the building inspector, who signed off on them and sent them back to United. A couple days later I receive a fax - they need more money because of my revisions and the building no longer meets code. 1st off I didn't add anything else just put the doors on the building like we had discussed and it was already "in production" Remember? We refused to pay the additional $4500.00, we also found out that the engineer (Jack) called our building inspector to enlighten him that our building would no longer meet code. My husband called to talk to Woody, maybe he could straighten this out - all we wanted was the builing we had ordered at the original price quoted to us. His phone call was intercepted and he was told he did not need to talk to Woody that Woody no longer had our paperwork! We were grossly mislead on this "in production'" project and they are refusing to refund our money. BUYER BEWARE!

Takes your money you get 0000000 Nothing ask for Jack Rachlin he will teach you how to lose yor money