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The good, the bad, and the ugly - discover what customers are saying about Survey Junkie

Welcome to our customer reviews and complaints page for Survey Junkie. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Survey Junkie.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Survey Junkie's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Survey Junkie, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Survey Junkie. Your feedback is an important part of our community and will help others make informed decisions.

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6:10 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Survey Junkie Failed id verification then when I fixed that now they have a new reason for not paying me

Failed id verification then when I fixed that now they have a new reason for not paying menow they are permanently suspending my account and they said they would give me more details on why later that day and it's been 7 days ago now and still have yet to receive any details about why they permanently suspended my act the funny thing is is that I can still take as many surveys I want but cannot cash out the money I earned fair and square it's wrong they should have done all this before I put in all that time and effort doing surveys to make money that they never planned on giving me idk. How they can get away with this

Desired outcome: Bring able to at the very least cash out the money I've already earned fairly and if I'm able to do that now and no more problems in the future then I would like to continue to use the survey platform to make money

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6:48 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Survey Junkie I want to cash out my money without having to show my ID I never had to do this before and I'm only cashing out $5.35 .

I have $5.35 to cash out but they said the only way I can cash out is to show a picture i.d. I never had to do this before I'm going through hard financial times all ready and this is just making things more difficult I can't work as much as I used to because of an accident I was in years ago so I need every penny I can get so please take care of this I'm a loyal survey junkie customer I've been a customer for 2 years now and never had any serious problems so could you please take care of this Since Tiffany Mosley.

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11:18 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

Survey Junkie Failed id verification & after providing everything they asked again now they permanently suspended my act

Failed id verification & after providing everything they asked again now they permanently suspended my act "due to suspicious activity after I spent 2days doing those tiedious surveys to witch I didn't get asked to verify my identity until it was time for them to pay me funny thing is even tho my account is suspended just because they don't want to pay me I can still take the surveys but can't cash out the money I earned fair and square it's wrong and they are not helpful in any way when I talked to them about it on email

Desired outcome: I would like access to cash out my fairly earned money and possibly continued use of there service to earn money because I need the money

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2:55 pm EDT

Survey Junkie Surveys

I spent damn near 45 minutes on a survey just for it to tell me the survey is filled up.. this always happens. You want a longer complaint ok. Every damn time I do a survey that adds up to more that 200 this is s the response I get. Someone needs to fix survey junkie or advise people to stop doing these surveys or just delete your app all together. This is a waste of time. It may not be a lot of money but to some it helps where you think it doesn't.

Desired outcome: I want to get paid for that survey that equals up to 327 points

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11:45 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am trying to redeem earned points worth $18.09. I keep getting a message that my account needs to be varified and that I must leave a valid telephone number for one of their member support people to call me at. I have done this and received several emails saying that support is on the way. It hasn't come. Not once have they tried to call. Withholding...

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7:43 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been a member of Survey Junkie for several months and have already cashed in several gift certificates. recently I tried to cash in a $5 Amazon card but I was required to verify my account by taking a photo of my drivers license and sending in a selfie via email, which even if I knew how to do it I am uncomfortable with it. When I verified in the...

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9:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Survey Junkie There support system

I have over 90000 lifetime points I always use this app I loved everything about it and showed many people this app and just two days ago the app asked me to reverify my id ? Then I did that and it says it will call me to verify my number which they haven't called me and Im stuck now. I can't redeem my points and there customer service doesn't help me so I'm just stuck this is so stressful and makes me just so upset

Desired outcome: I just want to continue using this app like before free of problems so I can redeem my points and do surveys

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5:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have reached 500 points on Survey Junkie (the equivalent of £5 GBP) and have been trying to get this redeemed through my Paypal. I keep getting an error message every time I do this. After contacting Survey Junkie's Customer Support Team with screenshots of the error message, I was told my Paypal account wasn't verified and to contact Paypal. I rang them...

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8:20 am EDT

Survey Junkie Refund

Survey Junkie shut down my account after accusing me of being "dishonest" on their site taking surveys. There have been many problems with said site glitching and shutting down whenever I tried to finish a survey which I kept sending complaints to the site itself about and they chose to ignore it until deciding on wrongfully deactivating my account without taking consideration on any say from my side about it.

I had contacted them month ago about this and they only kept sending automated responses accusing me instead of listening.

I only was asking to at least redeem the mere 11 dollars I had earned up to that point, I am trying to fight unemployment and eviction due to lack of funds thanks to the COVID pandemic happening at the moment. Anything I can get will help, and I hope these people realize that instead of blatantly shutting down accounts when they feel like not wanting to let you earn any more taking those surveys of theirs.

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Crazyflossie
Bethel Park, US
Oct 18, 2022 4:18 pm EDT

Customer service is terrible. I asked many questions and they really don't seem to care about them, just automated responses

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1:45 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

What is happening is that many survey's use a thermometer to tell you how far along you are in the survey. What is happening is I get to 100% and then it says survey just filled up and gives you 2 or 3 points instead of the original which may be as high as 125. This would be called data mining. Getting data and not paying. This is happening way too much. I...

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4:04 am EDT

Survey Junkie Accusing me of being dishonest and unfairly shutting down my account with no evidence of being such

This site prides itself on helping people by voicing their opinion and gaining money while at it. Most of the time I've used it the site would glitch and some surveys would disappear, while at the same time the site itself would accuse me of being "dishonest" before a survey even began, ending it right there and then. I tried many times complaining about said glitches to their attention but they never did anything about it. Before I knew it they closed my account accusing me of what I explained above.

This site never bothered to look back at their wrongful decision no matter how many times I appealed it, and would just keep my account closed. I would advise not to trust these people if you search any of their services.

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7:54 pm EDT

Survey Junkie Redeeming points

I have been doing surveys on Survey Junkie.com it took me a long time to get enough to cash out with $10 I wanted to cash out so I could see if it was going to be difficult. I didn't have a phone when I started so I had to put my brother's number on my account they said they had to call to verify me before they could pay me. I told my brother they would be calling normally my brother don't answer calls from numbers that he don't recognize but he forgot so if they called he didn't answer all that is not their fault but I contacted them &they said they have called a few times & got no answer but I explained to them about giving my brother's number so they finally sent a check. I have done enough surveys to get $20 this next time. I have been trying to cash out again & again they said someone had to call me. I have contacted them saying I was told I have been trying to redeem my points &I have a new phone. I have to contact customer service just to change my number in my account. They said they have called me a few times I tried to reply telling them I have a new phone & what would be the best time to call because they asked that I didn't get any response back so I sent something to customer service just telling them that I have a new number thinking if I tell them 1 issue at a time maybe it'll help. I was wrong they sent me a email message saying as a courtesy they only allow people to change numbers once to make sure it's 1 that will permanently be tied to my account to go to the my points page of my account to change the number so I did that put in my number & it said a verification code was sent to the number I put in but no code was sent to me so I couldn't change the number so I can't redeem my points. I think it's dumb that I have to get them to change my number & I can only get it changed once. I am a member of a few other sites most require you to have more points or certain amount of money built up to cash out but this is the hardest site I have been a member of to get paid on. A lot of sites that have reviewed survey sites have it as legit it may be in a way but if you don't have your current number on your account you're going to have a hard time getting paid

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Update by Bobby Prine
Apr 05, 2019 7:56 pm EDT

This site is hard to get paid for surveys

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Louis Marinucci
, US
Feb 05, 2024 1:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have tried redeeming on the app, and on different browsers and I keep getting the error preventing me from redeeming my points for cash I want to put into my PayPal please help me I just want to redeem so badly. Because of this I have been struggling to get my money from Survey Junkie and I want this error fixed and resolved for me.

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Keisha Isler
, US
Sep 12, 2023 3:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I want to redeem my points. I can't update my phone number in the app and I'm not reviews a phone call in two days. All of a sudden it of nowhere is wants to verify my identity. This couldn't be Balenciaga at the worst time. I want my money

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MMA1973
Mount Pleasant, US
Aug 19, 2023 12:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

On 7/29/23 I just saw where 1000 of my points were redeemed without me knowing to some random email

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