Sol Melia Vacation Club reviews and complaints
All Inclusive Package
We purchased our SMVC package 3 years ago and was able to use it for our European vacation in London, which was very nice but cost lots of options. Recently we want to go to Mexico but found out that the all inclusive deal is not part of the VC package. To add all-inclusive to the deal, it will cost $82 a person a day so it will end up more expensive than getting these all inclusive travel deal with COSTCO or SAM's club. Its ok to trade it in for RCI but it does not make sense they will charge their VC member for all inclusive when the whole resort is all inclusive anyway.
Company Business Name: Sol Melia Vacation Club
Country of complaint: United States
The complaint has been investigated and resolved to the customer’s satisfaction.
Refused confirmed reservations
I paid to exchange Sol Melia options for MAS points and had a confirmed reservation for friends at Gran Melia Cozumel. Upon arrival, they were told there was no availability and no record of reservations. After presenting confirmation e-mails, speaking with Sol Melia management and hotel staff, my friends were forced to find other accomodations in the area as there was nothing anyone could do to help, EVEN with confirmed reservations!
Sol Melia did not honor the reservation because it had been made through their loyalty program with MAS. What a horrendous experience!
Company Business Name: Sol Melia Vacation Club
Country of complaint: United States
Address: Connecticut
The complaint has been investigated and resolved to the customer’s satisfaction.
We are having the same issues trying to book a week's vacation. We are told that the week we want is fully booked even though rooms are available on the Melia website. The cost of the all inclusive that is not covered is about the same as the cost to book on most sites. This is a major scam and I am sorry we bought into this. If anyone knows how to get out of this please post. Sol Melia gets a D minus from the Better Business Bureau. Wish we new that in advance.
Thanks for share and sorry for that, i knew many people that had felt on their scams, so for own experience people should do a deep research before acquire something with those cloaks, searchin on the web i found this..good luck.
http://www.timesharescam.com/blog/194-sol-melia-timeshare/
This vacation club is s total, complete scam! We purchased in punta cana caribe tropical in 2014 after hours of aggressive and deceptive sales pitch. We were told the all-inclusive was included for the home resorts - big fat lie! We went to Cozumel this year using the bonus week we'd received as incentive to close the contact and had to pay the all-inclusive portion, which came out to be pretty much the same amount my friend who was traveling with us had paid on Expedia for her family stay.
Now we are trying to book the 31, 000 that we just learned will expire - another big lie that we could accumulate points to travel longer periods - and are facing three terrible options: 1) pay $51 to transfer the points to Melia Rewards where our 1 week stay is worth not even two nights at a Melia hotel; 2) pay $250 to transfer to RCI where with our points they only have availability for the next two years on crappy hotels, substantially sub-par to the quality that we were shown in punta Cana and promised - yet another lie - would be the standard of our stays; 3) book a week at home resort but pay the all-inclusive fee separately, which comes to be only a little less than if I went and booked the same thing on Expedia - much less than the two annual maintenance fees of $905 each that we have to pay for these 31, 000 options, let alone the $12, 500 principal!
At this point we just want a way out of this and never set foot on a Melia property again in our lives!
Having the same nightmare as everyone else in trying to resell my membership. My membership is fully paid up and my week of use is in April 2016. I was told that I can redeposit the points for another two years when it reaches the expiry date of December 2016. To do so, will cost abour $300.00. If I want to convert to MAS points, then that will be $51.00. From past experience, I've learned that MAS points has almost no value!
I had the worst experience with the customer service department! I paid my balance in full 2 months after I purchased in Punta Cana with the understanding I would accumulate 112, 500 points. When I went to use them they was no record of them! After numerous conversations, with numerous Melia Representatives, I was told that my points expired, ironically the day before! We had no notification that the points expired! Wish I could get out of this...I feel all the promises and incentive were a big scam!
Taking advantage of the beautiful places they have, Sol Meliá is one of the most fraudulent resorts in the timeshare industry. This timeshare scams are increasing every year, and Sol Meliá timeshare is not the only one, there are a lot of scammer resorts in the timeshare matter.
THey pass themselves off as this distinguished, respectable company when in reality they are a high-pressure sales scam.
To all, stay away from them.
I stopped paying several months ago because my husband and I realized this was a scam. They told us a laundry list of lies during the presentation such as the all inclusive, the places we could travel, etc. This does not affect your credit score! I would suggest you contact a lawyer to see about a refund. It's pretty sad that they mislead people and take their money.
We got our membership this past August and have paid in full. We started looking for oyr next vacation and found out that there are certain times by when we can make reservations depending on the dates we are interested in, then not all resorts are all inclusive (while they had made it a strong convincing factor to seal the deal), we need to pay $95 per person per night plus food which would end up more expensive than getting a package with expedia including Airfare. Besides that, we have the yearly maintenance fee which needs to be paid before we even think of going anywhere.
Since they had mentioned they could buy us out anytime, this is what we are requesting but no replies yet from any of them. Going over reviews, we see that it was just a lie.
Did anyone dispute the charges and did it affect your score?
I'm also trying to find a way to get out of this contract. We signed up while on vacation in Punta Cana but after doing some research we have learned that this is a big scam. They told us a list of lies when we signed up. Has anyone stopped paying and had it affect there credit score?