Their online practices are fraudulent. They add extra items even though you do not select them, and charge exorbitant shipping. I ordered two-for-one snuggies, deferred any extra offers and when I cliked submit, they added two additional snuggies and 30.00 shipping! I called to cancel the order but they said it takes up to 24 hours to get processed in the system. After calling for two more days, I finally spoke with someone named Tony who cancelled the order. Then, I got billed for them a week later!!! I am calling to dispute the charges and had better get satisfaction. Buy these anywhere but online. They are deceptive, fraudulent, and dishonest.
Thought I would chime in here on the whole snuggie scam fiasco that the internet is littered with complaints about.
I placed an order for 4 of them yesterday. They trick you into buying 4 by making you think you're buying 2 but they sell the snuggies as a PAIR so 1 order quantity = 2 snuggies.
Furthermore, they charge nearly $8 PER snuggie shipping so 4 snuggies = $31 = a $91 order..which they don't disclose this amount until AFTER your order is place.
now, I understand the math adds up and that TECHNICALLY they aren't breaking rules (ethical rules maybe) but I called to cancel the order this morning and she said they had already shipped. (2nd day shipping eh.. actually impressive given the 4-6 week wait I've been seeing on other review sites) and I asked about the return policy and she said I had 30 days but if I kept them, I would get the $31 shipping refunded back to my account.
IF - and this is a big IF - they do actually refund that, it'd mean I got 4 deluxe 2X thick fabric w/pockets snuggies for $15 each. I can live with that.
If you want my advice though, buy them from as seen on TV's website where you pay like $8 total for shipping.
I got the red snuggie as a gift from my ex who ordered it online and was ripped off by them charging multiple orders etc.. that's just one complaint but not my main complaint.
My main complaint is that the Snuggies are not SAFE!
They are a serious shock hazard at home and at work on cold days especially but on any day!
They emit a serious static charge that if you wear it long enough and touch a conductive surface such as your water faucet, door handle or anything metal, you will get the shock of your life.
I was shocked many times and the last one numbed my arm for 30minutes. I thought i had to go to the ER but luckily the feeling came back but my hand was darker from touching my kitchen water faucet knob when i wanted to get some water while wearing it as i got up from my chair.
DO NOT GET THIS ITEM. IT CAN SERIOUSLY HARM YOU!
I like a lot of people here fell into the snuggie scam. From getsnuggie. Got charged for snuggies that I nver ordered/extra snuggies. Shipping and handing was way too high. I was I under the impression that I canceled my order but still got charged. ETC. I live in Maryland. I filed a complaint to the Maryland Consumer Protection Agency. They were able to help. They did not sound like they have received many complaints. I was surprised. I would suggest where ever you live that you file a complaint with a Consumer Protection Agency to help stop this scam instead of just posting complaints online.
I ordered Snuggie's because I lived in a REALLY cold area and before they arrived, I moved. When they came I returned them per their 100% guarantee return policy.
First of all, I NEVER was able to find a phone number to call and talk to an actual person. I got a computer that gave me a RM# to put on the return package.
I have tried to email and ask where my refund is...no response. No refund yet.
Placed an order for a Snuggie on Feb 25. Their "buy-one-get-one" deal isn't so great when you discover shipping is $15.90 and this only AFTER you place your order. It nearly doubles the price of the order.
So, I waited until March 17 to check on the order status as I hadn't received a confirmation email, shipment - nothing. They have by far the most frustrating automated phone system EVER. One number routes to the other which kicks to you back to the first one.
Finally I found a human being at [protected] who verified for me everything the automated voices were telling me - my order wasn't in their system. No record of me. She said if there's a "delay" on the website during the ordering process the order just... disappears.
Good thing this wasn't a gift. I'm honestly relieved they can't find me. They can keep their Snuggie and their crappy business practices. Buy in a local Walgreens if you really need it. Oy vey Snuggie!
1. Product arrived after 2 - weeks and the first Snuggie I opened had a two inch section that was not sewn together an obvious manufacturing flaw.
2. $31.80 shipping costs were excessive... at least 3 times the actual shipping cost!
3. They prevent one from being able to talk with a live person and instead relied on an automated voice recording.
4. When I asked to return the items and get a refund they automatically and immediately offered me a $20.00 credit... a no questions asked refund credit. I will wait to see if they actually put this credit back on my credit card before responding further.
Advertisement is fraudulent. I thought I was buying one item, receiving a second one free with a free gift, agreeing to pay all S&H. The word "set" is the trick. Instead I received 4 items with 4 so-called free gifts. The ordering process is fraudulent in that it does not give the consumer the opportunity to review his order before submission. I received the products with no invoice enclosed. Lastly the product is not warm and fluffy as advertised. The blankets feel like cheap towels. Also before placing your order the site attempts to upgrade the product and attempts to sale you other items. At the blink of an eye, you are forwarded to the billing page. As a consumer, I feel duped. I should have had the opportunity to change my mind. I do not like this product, and I want a refund. I tried to call and listened to an automated message informing me to call back at another time. I e-mailed the company with no response. I feel the consumer needs to be aware of a company like this. Whether it will be of any help or not, I reported them to the Better Business Bureau. I learned there are many complaints about this company. I also reported them to the Federal Trade Commission. I really would like to file a class-action lawsuit against them. They should not be allowed to continue to stay in business.
I ordered 2 snuggies online in Dec. 2017 but when ordering there was no place to edit or review or to confirm...
snuggie intentionally misleads consumers to take advantage of multiple eight dollar shipping charges by duplicating orders. these bogus charges will not appear on your statement until items have shipped and you will receive no confirmation email prior to inform you of the inflated charges. class action please. down with snuggie!!!
My mother was going to order this for me for Christmas, She called the company in the beginning of December. When they told her that she would be charged for the "free" blankets shipping and handeling and that shipping and handeling was almost as much as the actual blanket. She was put on hold. She decided not to purchase the blankets. She hung up when she got another call. She never acutally confirmend the order. Today, January 29th 2009 more than a month later, the charges came thru. My mother is on disability and a fixed income. As most of us are right now, with this economy. She had a positive account when they took the 71.40 out of her checking account. Now she is overdrawn more than 80.00 overdrawn.
This is a discrace. She looked for the charges for a three weeks thinking that if they were going to charge her, then they would have done so during that time. But when they did not she felt safe to use the money on groceries. Now she is not only indebt but she feels used and violated by this company. We wonder when we recieve these blankets..that cost over 35.oo a piece. Not the 19.99 they advertise.
THIS Is FALSE ADVERTISING. This is DECEPTION OF PRODUCT. THIS IS MISLEADING THE CONSUMER. THIS IS MANIPULATION OF MONEY PRODUCT. The time allowed to take money from an account should not exceed three days unless they stipulate it in advance.
I for one would like to get a part of a class action suit. Because if they dont refund my mothers money and the overdraft fees, then I will contact my lawyer.
I was also duped on the Snuggie website and accidently ordered 4 snuggies (2 bought/2 free) instead of the 2 (buy one, get one) that I wanted to purchase for my kids. I was very annoyed when I realized that the total came to $66.70. SERIOUSLY, $31.80 for shipping?!? Gee - slight mark-up on the shipping charge?!? The Snuggie website is completely horrible. Never did I get a confirmation page to review my order, or I would have definitely not ordered the extra Snuggie. I'm guessing their website is purposely set up that way to make sure you end up ordering more of their product than you actually want. And if I had any idea that the shipping charge was going to be that much I would have definitely cancelled my order right then. I was actually embarrassed to tell my husband the next day what had happened. Now that I've read the other posts on this website, I feel somewhat vindicated and I wasn't a complete ### when I ordered more than I actually wanted.
To add insult to injury: I placed my order on December 14, 2008, and it is now January 28, 2009 and I still haven't received my order. I received an order shipping confirmation email on January 18th and STILL haven't received the Snuggies. When I follow the link to check on the status of the shipment on the UPS website, it tells me that the package is still in the UPS Jacksonville warehouse. Wait a second - it was shipped UPS ground? Really?!? I am being charged $31.80 for a 6 lb box of light blankets to be shipped ground!!! This company and it's employees should be ashamed of themselves! Never again will I buy online from those cheesy "as seen on TV" commercials!!!
i have a snuggie that has been backordered: the number is: [protected].
how do you cancel the order?!?!
I had the misfortune of ordering a Snuggie blanket for $132.55 tonight from this shameless company! I believe this company purposely set up this user "unfriendly" website in order to confound interested buyers and/or curious shoppers into buying their products and upgrades. They don't have the normal safeguards that other "more reputable" retailers use on their websites. Such as telling the buyer "up front" what they "are" or "are not" getting. They cleverly get your credit card information "before" you order... and once you click a button and go to the next page there is no turning back! There is no summary page that allows you to review your purchase before going forward. It is clear that they are betting that a certain percentage of the "suckers" who have ordered their stuff won't go to all the trouble to change or cancel the order. I didn't intend on ordering 4 "or" 8 snuggies (from the receipt it is unclear how many blankets I will get) so I was frustrated at not being able to change my order. The receipt shows $84.85 in product and $47.70 in delivery. What a rip off.
all the people who ordered snuggies from bogus websites I'm sorry. If you want the product I suggest...
I am furious that I have been ripped off! I went to check the status on my order and the website does not...
I was looking to place an order- It doesnt show you a summary of your purchase before you buy- you hit...