US Auto Parts Network reviews and complaints

Us auto parts falseified 2 refund documents e-mailed to me saying they were from acounting dept to confirm my refund done to my bank for parts returned when the acounting dept was already closed 4 hours prior to my call and these e-mails were being done and sent while i was on phone with them looking at computor asking them for confermation and confirm number to my bank for returns on wrong parts they set me the false e-mails didnt even get my name right because after hours they rerout there calls to the philipines

Beware, I was stupid enough to try and save myself $70 on an O2 sensor. I correctly input my vehicle into the product search. After doing this, a list of parts for your vehicle pops up. Of course, 95% of the parts listed probably do not fit your vehicle, but they claim they are the correct parts. You can say that it's the customers fault for choosing the incorrect fitting product, however, no OTHER site does this. RockAuto, O'Reilly's, Autozone, you name it, they all list the parts that fit the vehicle make and model YOU input into the system. However, this online parts schemer asks you to take pictures of the product they sent you, prove to them that the part doesn't fit and pay ALL costs to return when they know very well that they list parts that are not for your vehicle. DO NOT buy from this company, you WILL get screwed.

In Feb 2014 I ordered a direct vehicle specific fitment catalytic converter with an O2 sensor for an 89 toyota 4WD van from AutoPartsNetwork. Cat arrived W/O O2 sensor, bent flanges, dirty, and clearly a "universal" cat meant to fit onto larger exhaust pipes with flat flange gaskets rather than the smaller pipes and ring flange gaskets that the van OEM system uses (I got the ring gaskets from them too - they were correct). Went back n forth with customer service who first said it was the right cat. I emailed photos of old cat & new cat and pointed out that it didn't even come with the O2 sensor. They relented and said they'd: (1) send me a prepaid packing slip to return the cat, (2) refund the cost of the cat ($119), and (3) refund most of the outrageous S&H fee ($47) they charged. Well, they did send the prepaid shipping label and we sent the cat back, but it's now Sept 2014 and we have yet to see any refund at all. I do believe that taking my $ but not delivering a product is illegal, perhaps, just maybe fraudulent. I called again today - you cannot get anybody to answer the customer service extension, so you have to choose the place order extension. The guy I spoke with said the name was bought out a couple months ago and their order #s are all different now. However, he was able to somehow pull up my account and told me that my account info says I was supposed get refunded the price of the cat and the full S&H cost. He forwarded the info to the "old accounting dept" and said I should see a refund within a few days. We'll see.

We ordered a washer reservoir for a 2003 Mazda Protege5 Hatchback, that was all the information they asked for and we gave, and we ordered the part they recomended. When we got the part it wouldn't fit. We figured they'd sent the wrong part so we let them know and they said to send them pictures of the labels on the shipping box and the tank itself and they asked for specifics on our car like the vendor id, etc. We emailed them the information and pictures and then a few days later sent them back the part. We let them know we'd sent it back to them and they said to tell them what the tracking number was for the parcel to quicken our return.
Turns out some of the 2003 Mazda Protege5 Hatchbacks need a different sized tank. When we messaged them later asking when we could expect the correct part they said they don't carry the part we'd need and that we wouldn't be getting a new part OR the full refund as there'd be a restocking fee because of customer error. Apparently WE should have known more about vehicle parts and recognised that even though the car was a 2003 Mazda Protege5 Hatchback, more information was needed to determine the part we'd need.
So now we're out the cost it took to get the item ($24.45), a restocking fee ($5.29) and the cost of shipping it back to them ($35.27)‎. Had they made us aware that they deemed this ordering error to be on our end and we would not be in fact getting a refund for our shipping return OR a replacement part (which, once again, they don't even carry) we would have just kept the part and sold it to make up our loss, instead we ended up spending an extra $40.56 (return shipping and your restocking fee), on top of the shipping we'd spent to get it here ($24.45), meaning we have lost a grand total of $65.01 and have nothing to show for it but a lesson that US Auto Parts is NOT to be trusted and has TERRIBLE customer service.
On that note, I attempted to call, since they kept saying in emails that this was our own error. I spoke with a "customer service" representative and he told me this was our error, he started chuckling at one point during my explanation and then stopped and said "Sorry, I was looking at something on my computer". When I eventually asked to speak to a supervisor he put me on hold and then came back and said "Sir?" (I am a woman and do not have a male voice) to which I corrected him. Then he continued to tell me that they in fact DO have the part we'd need, it just would be a different brand and I could go ahead and order that. To which I told him we'd found the part elsewhere and I wanted a refund for, at the very least (if he wouldn't refund the cost to ship to us) we'd like a refund for the restocking fee and the shipping back to them since we wouldn't have done that had they told us we would be "at fault". He then reminded me again that I'd already received the refund (they refunded us for the part, less the restocking fee, but we were still out the $60.01 for all the shipping and the restocking, $40.56 of which we wouldn't have spent had we known they were blaming us for the issue) so I asked to speak to the supervisor again. He called to George before putting me on hold. Then a voice came back on the line, deeper but still sounding like the original guy. He said hello and I asked if it was Kevin (the original guy) or someone new. He said "Someone new." Then he stammered and said "Uh, no, sorry, it's still Kevin, I was going to try that but it wasn't working." I asked if his supervisor was refusing to talk to me, and he was. So I asked for the head office number which I have yet to try since the original cal took 30 minutes to conclude and I am no further ahead.

Guess I'm lucky as I live near them. Just returned an incorrect item this morning over the counter on Margay. Besides the item being incorrectly marked I figured the restocking fee would pop up too. It didn't and they quickly processed a credit card credit for the full amount. Surprisingly, I'm happy and I really know better than to go to their counter without the old part for comparison but I didn't this time. Maybe it was my Federal agency cap that made a difference!

I have ordered a few parts from here over the past few months, prices were ok and quick delivery. Then I ordered a radiator for one of my vehicles. When I opened the box I noticed right away that the fill spout was broken off due to poor packaging. The rad had been moving back and forth inside the box. I took pictures and contacted them, They have given me the run around for two weeks now, transferring me to different people until they finally just said they were not going to do anything. They were not interested in the pictures that I had and wanted to send to them. They admitted that it probably was poorly packaged but were not interested in doing anything. The people I spoke to early on said that they would be able to do something but the last person I spoke to was very rude. This company in my opinion is dishonest and unethical. A good company doesn't just sell products, but deals respectfully and ethically when there is a problem that needs to be fixed. This is not one of those companies.

I placed an order with this company over a month ago and still have not received my car door handle. They have been misleading with their prices and their information and transfer phone calls endlessly. Nobody ever deals with complaints. I've been told that, although my item has been shipped (2 weeks ago) by FedEx, it cannot be traced until it crosses the Canadian Border. You don't need to be a Rocket Scientist to know that this is not true. I also paid 21.00 for Shipping and Handling which is an inflated price.

I have passed my complaint on to Paypal and they will deal with this.

I wish I had done my homework before ever contacting US Autoparts. I will NEVER deal with this company again. I urge anyone considering doing business with them to please not make the same mistake I did. Do your homework about this company. Buy your parts elsewhere.

USAutoparts.net customer service is located in the Philippians! The folks answering the phone can't even tell you what company they work for. Crazy.

They mislead me to believe I was ordering the correct radiator... WRONG!
Yet again they screw someone out of shipping and a restock fee.

I assumed it was an honest mistake since it is VERY hard to find the right radiator for my vintage car--so I reordered the CORRECT radiator this time. ((I called the dealership and got a part number))
Problem: Over a week later and still no 300$ part. Apparently it's been out of stock and the representative LIED to me to make some commission. Apparently he was reported to his supervisor, but who's to say what happens in INDIA.

credit card fraud alert, used a card to order spark plug wires from this company. Order was placed and according to USPS the part is on the way. Only issue, a day later my credit card company calls me and tells me of several 'Irregular Card Transactions' on my account. My card number was 'shared' and 3 separate transaction were placed on my card, 2 from Apple and 1 from some leather company. I hadn't used this card in months and the only this company, US Auto Parts had received my card information. I wouldn't use this company again ever!