I NEVER WENT INTO ANY TAX PAYER OFFICE AND FILED MY TAXES. THE MOTHER OF MY CHILD WHO'S NAME IS SHAMEKA BARBER WAS SUSPOSED TO DO MY TAXES ONLINE FOR ME SINCE I WAS TO BUSY WORKING. I NEVER RECEIVED A TAX REFUND CHECK SO I CALLED THE IRS TO SEE WHAT HAPPENED AND THEY SAID THAT MY REFUND WENT DIRECT DEPOSIT INTO MY ACCOUNT. I NEVER HAD A BANK ACCOUNT UNTIL OCTOBER OF THIS YEAR.THE ONLY THING I HAD WAS A AMSCOT CARD. THIS IS WERE SHE SAID MY MONEY WAS GOING. I NEVER RECEIVED IT. I KNEW SOMETHING WAS WRONG WHEN I RECEIVED A REBATE CHECK FOR 600, THAT WENT DIRECTLY TO HER ADDRESS WHEN NOTHING WAS EVER SUSPOSED TO BE SENT THERE.I NEVER LIVED THERE WHY WOULD I PUT THAT AS MY ADDRESS.I GAVE HERE MY ADDRESS WHEN SHE SAID SHE WOULD DO THE TAXES FOR ME. SHE IS SAYING THE MONEY NEVER CAME AND SHE NEVER RECIVED IT. I WOULD LIKE TO KNOW WHERE IS MY MONEY. THE IRS SAYS THAT THERE IS NOTHING THEY CAN DO. I NEED INFORMATION ON WHERE MY CHECK WENT. WAS IT CASHED? AND WHAT CAN I DO TO GET MY MONEY. THIS IS FRAUD AND HOW DO I GO ABOUT HANDLING THIS MATTER. I HAVE NEVER RECIVED A DIME. I WANT MY MONEY.
I never received my tax refund from 2004. Apparently, SBBandT sent it to my bank, where it was rejected and then sent me a check in which I never received. At that point they never made an effort to contact me. I have been in contact with the IRS and my bank over the last two years trying to track down the "lost" money. Finally the IRS found it. Since that time last year I have been relentlessly calling this bank, getting filling out documents, getting them notarized, and faxing, with no resolution in sight. I have done everything they have asked and gotten nowhere. I spend hours on the phone with them, put on hold for over 20 minutes in a clip, I have left an infinite number of voicemails when I can finally get a the "right" contact. I am beyond frustrated with these people, yet I have been nothing but hospitable. I have spent months trying to work this out within the company, threatening to contact BBB, but they do not care. I have no where to turn; cannot get MY money. They give me the run around each and every time I call and for a while I thought it was a scam because they are so unprofessional. I wait for call backs everyday. In particular, a woman by the name of Ruby, has been extremely rude and refuses to call me back. I have yet to even raise my voice with these people who claim to have such great costumer service. They have promised to overnight me the money time and time again. This situation is ridiculous and infuriating. I am appalled.