Pure Talk review: Nokia 5.3

I bought service and phone on the 6th of April with delivery of 3 business days.

Much later I called to find out the phone had been shipped. They informed me Fed Ex had delivered it on the 9th. I explained that I had not received a phone and they gave me the routing number to call Fed Ex. They checked and found it had been delivered to an address in a large city. The recipient signed with my first initial and last name. I live 60 miles West of this city. Called PT back and relayed the information and was told they would not replace the phone that I had already paid for. My credit card shows a purchase from PT for $127. I suspect that the address was wrong but they blamed Fed Ex and I would need to buy another phone.