Pure Talk reviews and complaints
Unauthorized credit card use, continued abuse of veteran septuagenarian.
Pure Talk issue began 8/23/23 when I responded to their radio ads. I spoke with an agent in TX. Was told a new and free Samsung A23 5G would be shipped, service would be established and only then would my credit card be charged. Phone arrived 8/29/23. Service established. My card had been charged $48.88 on 8/23/23. Pure Talk stated that was the agreement I...
Read full review of Pure TalkCharged me for a service I did not receive
Cancelled their service. They still took $60 out of my account for the following month. I owed $60 for my phone payoff. I said just keep the money and call it good. They said I was right. Then I get another bill. I call, they said too bad. I owed for a full month of service because the port took a few hours plus the balance of the phone. So $120. Then I...
Read full review of Pure TalkCustomer service / the whole company
I have spent nearly 5 hours messing with Pure Talk now. They are the absolute WORST. Customer service is hapless, witless, clueless and powerless. They don't even have the ability to track and order. Unbelievable. I have been Transferred / Hung up on 6 times in the last 3 days. Pretty sure that they should strike the word "Service" when they do this. Do...
Read full review of Pure TalkMoney back in account
Bought 2 phones and was going to transfer numbers, straight talk wouldn't release his number. So I had to send his phone back. Then I sent mine back. Mine still had information in it. They couldn't get in it. So they saying I owe 181.00$. They took my money out of checking. They sent phone back to me so I could clear it out. Cause they said it had to be...
Read full review of Pure TalkPoor phone and customer service
Poor to non existent service We signed up as we trusted (unfortunately) the referral source. Once we got phone service it was intermittent at best. We called customer service dozens of times. They would go through the list of things to do on the phone but when that didnt work, that was it. Never was there an attempt to actually fox it. When we finally...
Read full review of Pure Talk and 1 commentNokia 5.3
I bought service and phone on the 6th of April with delivery of 3 business days.
Much later I called to find out the phone had been shipped. They informed me Fed Ex had delivered it on the 9th. I explained that I had not received a phone and they gave me the routing number to call Fed Ex. They checked and found it had been delivered to an address in a large city. The recipient signed with my first initial and last name. I live 60 miles West of this city. Called PT back and relayed the information and was told they would not replace the phone that I had already paid for. My credit card shows a purchase from PT for $127. I suspect that the address was wrong but they blamed Fed Ex and I would need to buy another phone.
Desired outcome: Replacement with a NEW phone of my choice and refund for service
I would like to speak wit a supervisor or at least stop paying for a non-existent phone.
September 2020 I purchased two new Nokia phones. Late February my new phones stopped working. I tried to call customer service for three days and gave up after waiting two plus hour per call. On the third try, and another two hours wait, I finally spoke with a Pure Talk representative. I explained that my recently purchased phones stopped working. The...
Read full review of Pure Talk and 1 commentI want a refund, which I was told I had 30 days to request.
I called Pure Talk 2/23 see if they had service in my area, Cooper assured me they did, but could not verify if the phone I had would work with their sim card. Just go ahead and sign up, if it doesn't work, you have 30 days to get a refund. Recieved the sim card (2/28). Spent 2 hours trying to get it activated. Email said your phone is locked. I called...
Read full review of Pure TalkGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!