Pure Talk review: I would like to speak wit a supervisor or at least stop paying for a non-existent phone. 1

September 2020 I purchased two new Nokia phones. Late February my new phones stopped working. I tried to call customer service for three days and gave up after waiting two plus hour per call. On the third try, and another two hours wait, I finally spoke with a Pure Talk representative. I explained that my recently purchased phones stopped working. The Representative told me that my NOKIA phones were no longer supported and that I would have to buy two new phones and there was nothing she could do about it. Two phones five months old and useless. I was told it was an AT&T problem, not Pure Talk. Since a phone is required where I work for attendance records like punch time I was desperate to resolve the problem quickly. I bought another two phones this time on a contract so I could afford them. (Is the dropped support a ploy to up sell more phones?) One of the two new phones was defective right out of the box. I called Pure Talk again and, after another two hour wait, the representative sent me to “Technical Support” and another two hour wait. I reached Technical support and they were not able to help me. The first representative did manage to mix the sim cards up with programming on their end and I lost all of my contacts, texts and photo’s. I was told that I have to return the phone in it’s original packaging, at my expense. (USPS $8.50) I returned the phone within the required time. After six days I reviewed my Pure Talk bill and noted that I was going to be charges April 1 for the defective phone. I call Pure Talk to check on the status of the defective phone and, after another two hour wait, was told that they received the phone and issued a refund but somehow the refund was not posted to my account. I stated that I simply want to replace the defective phone and keep the existing contract as it is, not buy a new one. The representative consulted her supervisor and was told that I have limited options. Option One, to purchase another phone with contract while paying for the contract for the bad phone. (Two phones Three contracts) Option Two, Purchase a phone outright, with no contract But still have to buy out the contract on the defective phone for $108.00. I am being penalized twice over for Pure Talk’s dereliction. I reminded the representative that there is a Third option. I told her to email me a figure to end all business with Pure Talk. I’ve had it!

Pure Talk sells me two obsolete phones with no warning that they will become useless after only five months. I buy another two phones this time with contracts and one is bad. I’m told to buy yet another phone and pay for a contract for a non existent phone.

30 March 2022. After doing research on my own I discovered that the AT&T phones I purchased in September ARE supported by AT&T. They gave me bad information. I called PT again only to find that although they received the defective phone, it is tied up at the factory to verify that it is bad and that I will still have to pay the monthly fee for a phone I no longer possess nor ever used.

I was also told that Pure Talk assigns the wrong number to the one existing phone I have. Two phones were assigned to one number. They control that, I don’t. Needless to say, I am now a month into a fiasco and every time I contact Pure Talk it continues to worsen with no help in sight.