I, too, turned to Paymate after some bad dealings with the jerks at Paypal. Everything was fine until just the past few days. I got an email from them, stating they needed my physical address. Supplied it. Then someone tried paying online, and they were told we didn't have an account!!! I emailed them and got a reply today, October 11, 2010. Here's what I got:
Dear Valued Paymate Seller:
We understand that you’ve been awaiting funds for your recent activity using Paymate to process your transactions on eBay or your website. As you may know we moved to a new financial partner in September and the new bank required a review of all of our existing accounts. Unfortuneately, we were not able to get your account approved with the new financial partner allowing us to keep processing payments for. If you have transactions that were scheduled for settlement prior to September 17th those payments are being held by our previous bank after an annual review of your account and can be held by them for up to 6 months. Though we are working with them to get them to release the funds as soon as possible they may or may not comply with our requests for payment prior to the 6 month reserve hold they’ve placed on those funds. If you have attempted any transactions starting on September 17th those transactions were suspended, as they were processed through our new partner, so none of those transactions will process, and have either been returned to the buyer already or will be shortly. Going forward if you have provided us with tracking information, and we can confirm shipment, we will work with our previous bank to get those funds released as well, however, as stated above they may choose to hold the funds for up to 6 months on any transactions submitted prior to September 17, 2010.
We are also in the process of speaking a separate partner that may be able to have you approved in the next 2 weeks. If you are interested in this please let us know by writing an email to: [protected]@paymate.com with the Subject line: Account Declined. We will work this through the process and see if we can push you through an exception process. Thank you for the support and patience.
Paymate Client Service
NO reason for the cancellation. And just HOW can they hold your funds for up to 6 MONTHS, with the PREVIOUS bank, yet?!?!? This is basically what Paypal did to me, also.
So, who CAN you trust to handle your online business with????
Do not sign up with Paymate. I have been a member for 3 months now, with more than $500 in lingo somewhere... It has been 4 weeks since they sent me an email that said my funds were being transfered to my bank account as I had requested online. I have yet to receive any of my money. But, I did get two seperate emails asking me to sign and fax back so they could have my physical signature on file. Through all of this, I have called them four times (they have NO live operaters. You only have the option to leave a voicemail message), and emailed them countless times. I have gotten no response on anything I have tried. I am not sure where to go from here exept to start by warning others to stay away from this service. And shame on Ebay for suggesting them.
I'm another Paymate customer that hasn't been paid as promised by them.
I filed a small claims court action against them. Since they have a Ca. address I can sue them in the county I live in. I sued Paymate for the money they never paid me, plus I am asking for damages due to lost sales since they stopped processing customer payments without any warning.
Anyone that has been ripped off by them can do the same thing. There are supposed to have an address for service in each state that they do business in.
** WARNING ** BEWARE ** DON’T USE PAYMATE ** THEY WILL KEEP YOUR MONEY
I signed up to use Paymate to accept payments on Ebay because I was fed-up with all the trash PayPal was dealing out. After about 4 months with Paymate and with a Perfect record & Perfect feedback, Paymate decided to drop me (READ REASON GIVEN BELOW) and keep all payments that Ebay buyers had sent after winning an auction. I have not received any payments from Paymate for numerous transactions from buyers who paid in good faith and on the EBAY ORDER DETAILS all of them indicate that “Payment was initiated and is being processed through Paymate, BUT HAS NOT BEEN PAID AS OF THIS DATE”.
LETTER FROM PAYMATE:
From: "[protected]@paymate.com" <[protected]@paymate.com>
PAYMATE IS NOT ABLE TO ACCEPT YOU AS A CLIENT AT THIS POINT IN TIME.
Thank you for your recent registration on Paymate (www.paymate.com<http://www.paymate.com>)
We regret to advise that our Bank has not accepted your application.
If you have already used Paymate for transactions and have received this message, we must advise you that Paymate can no longer process payments for you based on our most recent account review. Unfortunately, we are bound by our Bank's policies and have to comply with their policies. Therefore you will need to make alternative payment arrangements.
We do thank you for your interest in Paymate and apologize for any inconvenience this has caused.
Best wishes from the Paymate Client Services Team
Please reread that letter above from Paymate again. Remember, I had already been approved & authorized as a verified Paymate Client for over 4 months and was able to accept payments for auctions I was selling on Ebay. Then all of a sudden and out of the blue, Paymate decides to not send the Ebay buyers payments to my bank account and they refuse to send back or credit the buyers credit card for the money they had authorized Paymate to send me as payment for items they had won at auction on Ebay.
PAYMATE CONTACT INFORMATION
PAYMATE CORPORATE HEADQUARTERS
2105 Woodside Road, Woodside, Ca. 94062
Dilip Rao, Founder & President, Paymate Global, Inc. Email: <[protected]@paymate.com>
Tel (USA): +[protected], Cell: +[protected], Fax: +[protected]
Garrett Gafke, CEO, Paymate Global, Inc. Email: <[protected]@paymate.com>
"Greg Quinn EVP, Sales and Client Service" <[protected]@paymate.com>
"Cathy Lam" <[protected]@paymate.com>
ALSO SEND A COPY TO :
“USDOJ: Office of the Attorney General” <Honorable Eric H. Holder, [email protected]>,
“California Attorney General - Edmund G. Brown Jr.” <Attorney General Jerry [protected]@ag.ca.gov>
US Phone: (Toll Free) [protected], (Toll Free) [protected], (Local) [protected], (Local) [protected], (Local) [protected]
United Kingdom [protected]
Australia [protected] & [protected]
New Zealand [protected]
PAYMATE COMPLAINTS ON THE WORLDWIDE WEB **INTERNET FRAUD
Paymate is no proven to me it is a scam. I have had the pleasure of being ripped off, lied too &promissed my money. I am a disabled person whom is trying to earn extra money on ebay to provide for my family.
I signed up with paymate in 12/20/2009. I was doing well building a small business selling dvds my buisness started do do more in sales. This month 3 weeks go by I recieved no deposits into my account.
When before I was recieving deposits on a regular basis, 3 times a week. Now I am doing business on a larger scale. I call pymate for several days no one returns the voice mails I leave. I drop numerous emails. I finally get an answer stating if I do not see anything in the bank contact gregg quinn. So I email him directly, days go by no response. He finally tells me to fill out a form which was already emailed, which I never got to tell me the money is frozen. So to make a long story short he never deposits my money from ebay sales and has the nerve after lying to me a few times to ask me for more personal information so he can possibly go for a second round of ripping me off in other ways. Well we refused to send him any info, he claimed the bank needed our information, isnt that their job? Why would they freeze my account and the idiot even says that I might not get it back due to a credit rating. If my credit isn't good, I could be waiting for months to recieve it. I believe this guy greg, quinn is should be investigated for fraud. I am sure there are other victims out there whom has had the pleasure of getting hurt by him and his bogus company which oh by the way is also accepted by ebay as well. Watch out this guy took me for $3, 500 and he will get you too. Please beware of graig quinn the con artist and lier... Barbara from si ny.