NCO Group reviews and complaints
Terrible company
I recently received three phone calls in a row from NCO collections and each time I wanted to explain the situation they hung up on me. This is an unethical company that is rude and disruptive in their phone conversations.
The Team Leader even hung up on me when I was explaining my situation. How can a comapny function without decent customer service? I actually had 30 days to respond to their notice and they are already telling me it is up? The date on my letter way May 22nd and today is June 13th. That's not 30 days! Plus, I had already responded to their request but where was that in their files? Nowhere.
The complaint has been investigated and resolved to the customer’s satisfaction.
They're unfair and ugly
I have three medical bills reported as delinquent. I have spent three hours on the phone with NCO and the insurance company trying to resolve this matter. NCO keeps placing me on hold, transferring me back to the operator or just plain hanging up on me. The insurance companies states that all NCO needs to do is file a claim to get their money, and that no claim has yet to be submitted. NCO states that a claim is pending.
I doubt that Blue Cross Blue Shield is lying.
I asked for a manager and received Patty Booker's extension. Who is she exactly? She hasn't returned my call. If a company wants their money, you would think they would work with me on this.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Nco group keeps calling me on a bill that was paid off a long time back and we told them it was paid off and do not call back. They said we owe double the amount and refuse to stop calling. Several times a day every week. They say it don't matter if it's paid we still owe it to them. We have a paid in full letter from the company it was owed to but they still keep calling trying to collect it.
I flat out told them if the original debt was not to them then they get nothing and hung up on them. Now when they call I let it ring
Keep after them, and keep on their case. NCO has had quite a time with the FTC and has been fined quite a bit from the FTC for violations. Keep on their case.
I would go to the CEO of the company and then to the consumer affairs of the state that they are in, and then maybe your state also (if different), then send the CEO of the company a letter and a list of the rules for the FTC and remind them, that they were find several million bucks for violations. Do they want to go through it again.
Keep on their case. Document everything that happens. Keep sending the CEO of the company (since he is CEO, head of the company and responsibility for the operations of the company), and remind him again, does he want to be in FTC hearings again, and maybe this time out of business, and you will see that he is.