Multilingualbooks.com reviews and complaints
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Unacceptable Service
On October 4, 2009, I prepaid 766 $US to Multilingualbooks.com for a language course that was NEVER DELIVERED. Over a period of two months, my numerous emails and telephone calls concerning the matter have NOT BEEN ANSWERED. Finally, my REQUEST FOR REFUND has been IGNORED. I have turned the matter over to my credit card company, who informs me that I must wait at least four months for them to conduct a review and reverse the charges to my account.
Scam
Hello, the last Nov 26 / 2007, I bought an english system on the web (ASSIMIL for Spanish speakers) on the web site: www.multilingualbooks.com, and the system sent me a confirmation of my purchase and I still waiting for the package. I sent them at least 4 e-mails asking about my order, and more than one employees said me that it was a mistake in my order...
Read full review of Multilingualbooks.com and 3 commentsGiving a Voice to Consumers
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Interestingly enough, according to the Better Business Bureau, this business apparently should no longer be in business:
www.bbb.org/us/wa/seattle/profile/new-books/multilingual-books-tapes-1296-37001427/details#Out-of-Business
I had an identical experience as the other reviewers who have posted on this site. No product, and no refund. Those who have posted on this site are not the only victims, meanwhile:
www.bbb.org/us/wa/seattle/profile/new-books/multilingual-books-tapes-1296-37001427/complaints
www.sitejabber.com/reviews/multilingualbooks.com
Short version: I ordered a book. My card was charged immediately but I didn't get the book until 4 months later after several unanswered emails and 2 phone calls. The owner was friendly but the service is really bad, and this business is violating credit card agreements by charging the card long before shipping anything.
Details: I ordered a book from Multilingual Books in February 2012. My credit card was charged immediately, but after 6 weeks it still hadn't arrived. I emailed and got no response. Two weeks later I called and got the owner, Kenneth, through a Google Voice number to his cell phone. He said it was backordered and I should wait about 3 more weeks and call back if I hadn't gotten it. It didn't come, so I emailed and again got no response. I called another 3 weeks later, and he was friendly but clearly didn't have any history of me trying to track down this order. He said he placed a drop-ship order while I was on the phone, and I finally received it two weeks later.