OMG - Really????? Apparently charged for two games that I never rented and now turned over to collections - NCS out of Oklahoma. When they were still in business I started receiving Movie Gallery statements to my forwarding address as I had moved months before statements started coming. I called the store on several occassions who said it was taken care, their mistake as they did not have cameras to record their transactions nor did they always ID the person or persons renting on accounts. I carefully made notes each time I called and noted exactly who I talked to. The statements kept coming and finally reached district manager who also said account taken care. Funny thing - I was charged for game rentals and I did not even own a gaming system of any kind and the date of the so called rentals happened after I moved out of the city of Maumelle. I had moved more than 30 miles south so why would I even bother to rent from them?????? Anyway, I checked credit report other day and as you have all discovered being charged bogus and ridiciously charges and turned over to NCS and never once have they made any attempt to contact me. Movie Gallery has filed for Banpruptcy Case No: 10-30696 (DOT) as of 11-18-2010 under Chapter 11 so they sold there unresolved accounts or forced their store account write offs back into bogus system to give past balances and have sold to NCS in the hopes of screwing everyone over. I called the NCS who patiently explained to me about the account, as my blood is boling, but never once did they ask about my address or a phone number and I called from a blocked number so couldn't be tracked through caller id. I told them they could marked the account as in dispute and I would be contacting Attorney General, FTC, and BBB immediately and to Transunion where the claim had been filed and there would be no payments made to them and left it at that. Now EVERYONE needs to bombard every resource and take every avenue not to only help yourself but all the innocent victims in this scam. ARKANSAS
A collection claim against me for the amount of $146 by Hollywood Video was filed with the credit reporting agencies. I didn't find out about this until I went to buy a new car. This collections claim lowered my credit score and caused me to pay a higher finance rate on my new car. Now, I have to contact the three credit reporting agencies to get this false claim removed. I was never contacted by my local video store or by Movie Gallery. they never contacted me about any late or missing videos. Now, there is no way to contact the company because they filed for bankruptcy.
Movie Gallery sent an account to collections which has posted to my credit report this month. This negative...
Movie Gallery on my credit report saying i owe them over $100.00 !!! Last time I went in to rent i was told they were going out of business and couldn't rent unless I was in Powerplay program, which I wasn't because I wanted nothing to do with them pulling money out of my bank account so I left and rented nothing ...They go out of business and 2 months later they have put me into a supposed collection agency, no phone call, no letter, nothing just sent to collections, took my credit score down 78 points and I owe them nothing, How can this be legal ?????They had horrible store management go out of business and trying to rip off previous customers...PRETTY LOW !!! Now I get to fight for how long to get rid of this when it was never owed to begin with...Isn't there something we can do ??????
Movie Gallery is now turning account holders over to collections for alledged unreturned rentals and unpaid...
The tanning bed service is AWFUL! The beds are never clean. One bed is completely broken the top cover collapses, the face tanner is broke. The door is broke & does not even lock. The rooms are completely trashed, The radio was broken & laying in the floor. The fan was broken into & parts of it was sitting in a chair. There's a variety of vulgar posters on the walls. The store is extremely hot inside to the point of having shortness of breath before even getting in the tanning bed. The air is never on anymore. & When I asked an employee if they could please clean the dirty bed before my usage he informed me rudely that if I want a clean bed I better learn to clean it myself. I am a loyal customer & a more than frequent customer I normally use movie gallery's tanning beds 5 times a week & have been going for a couple of years & never have I been treated with such disrespect.
Yes, I am a customer of this business (video rental store) and was appalled by the totally disrespectful employee, Dustin, who used profanity with myself during a phone conversation this past week. I expect a written apology from this young man, but have yet to receive it. I am thinking seriously of either moving my account to another location or closing my account and demanding that this store refund my credit value for such inexcusable customer service. I will not tolerate profanity used in such poor customer service. I have submitted the phone number of this business and request that whomever please make certain that this matter is addressed promptly. I expect a valid response promptly as well.
Thank you, Mr. Anderson
We received a hostile phone call from the store manager concerning the movie "9" she felt we had not returned. We had recently returned it, told her so and she hung up, only to call back a few minutes later after having "found" it in the spot we said it was. Then she proceeded to tell us how there was no bar code on it and she demanded to know if we had children. Her customer service was deplorable. I asked what that had to do with the returned movie and she blamed them for having peeled off the bar code. Are you kidding me? Is this how any company keeps its customers? She proceeded to spout on about how we needed the bar code to return it and how it's charged to our account and I kept asking what this means now, then, getting nowhere handed my husband the phone. He talked with her, also incredulous, and then she HUNG UP ON HIM! Then we thought maybe she had charged us the price of the movie, and so if she was holding the movie "9", then we weren't sure if she meant it was ours. It was just so confusing and unbelievable for her to accuse our children then rant at us, then hang up! My husband went up to the local store to try and find out what more we could do to figure this out, but she kept insulting us about how we were refusing to accept that we had "allowed our children to pick off the bar code" then acted all angry that we didn't notice or pay attention to the "missing" bar code. My husband just asked for the customer service number, and it's closed Saturday, so that is why I am emailing this complaint. Perhaps a store that is losing business to Netflix and Redbox should implore their sales representatives to treat customers with respect. I would have been eager to work with her and solve the problem. Because of this we will NEVER go into another Movie Gallery again.
unknowing to me the person I spoke with was the store manager.
Clint does not seem to care if he has a job or not and by the looks of the business the store is getting he won't have to worry about it much longer. It does not really matter what took place only that they lost my business and my familiy all over nine dollars and very nasty attitude. Nice way to do busines.
First, I would have made a formal compliant if I had found a customer relations address on your site. I visited your store the week of December 14, 2009 and made two rental purchases; I was told upon checkout the movies would be due back to the store on December 21, 2009. I returned the movies to the Marion location on that date at 12:19pm and was told I had a late fee of $11.83. The person working the desk was not very pleasant either, but she really has never been nice to me. I paid the fees but feel I was not responsible as the movies were returned on time according to my original checkout by the person at the desk that day. I would also like to add if the employees spent less time on their cell phones and more time helping customers the store would benefit and Movie Gallery would not have to close more locations as has been the case in the past.
They have a new manager at this location named Tomas Christensen, and in all my years of renting videos he has got to be the rudest & worse store manager I have ever come across. He is young, his face is stuck to a cell phone, but you never see him talking to anyone. But he never greets any customers, he never smiles, not once while you are there no matter what time of day or day of week he is on that phone at all times. So you feel like your bothering him when you want to ask him a question. And when you do ask him a question he ignores you. I am wondering if I am the only one that is having this problem with this person. He is horrible person. I never speak of anyone that way. I am going to start going to another store if they don't do something about him. He has the worst bed side manner of anyone I have ever had come across in Movie Gallery. I left message with District Manager, and it has to be a bad situation if I take the time to write this & phone the District to complain.
Does Movie Gallery need to scam customers to make a buck. Seems so. I signed up for an account Saturday Sept 26 and rented 4 movies which I brought back on Sept 29. The rental time is for 5 days. The store(2114 Old Spartanburg Rd Greer SC) says that they were checked in Oct 3rd and I now have a 16 dollar late fee.
That is the first and last time I ever set foot in another Movie Gallery.
Kind of sounds like the credit card companies letting a check set on a desk until the due date is up and collecting late fees.
I work for Hollywood video/media gallery. We are supposed to be selling power plays. However...you have to...
This manger is incapable of dealing with her employees; she is not a people person. She shows disgruntled consideration towards both employees and customers. With the customers and the area that the store is located in the manager feels that she HAS to limit the amount of rentals that a customer gets in the video game section. The people in the area are PEOPLE and they carry CASH. So what is the problem? She is worried they will not bring the materials back to her store which may or may not affect her bonus. I know that our store has the potential to make a high revenue, however it could be higher is a lot of the local customers were not getting made at her and not coming back. There was one instance of a customer coming in and throwing a soda bottle at her and it was her own fault. She has no tolerance for anyone who is not like her.
It has been seen that she has closed customer accounts, just because the customers were not liked and customers told not to EVER come back in the store. I know that out store has been number one in our district for sometime, but at what cost? Revolving customers? Those regulars that never come in anymore, because new customers are coming in, who then they get mad and don’t come back. This is terrible business and it will catch up to this store soon.
To add, she received long term employees, ones that were there and already trained when she came in as a manager. She was asked to hire just two new employees and both have been left go in only a month’s time. She can not engage in any sort of normal training experiences that are not condescending to the employee and her patients wears thin having to explain something.
Due to the fact, that if an employee makes a mistake on the job; the employee who made the mistake is the last person to know. All the other employees know before the employee who has made the mistake. This is the sort of talking trash behind her employees’ backs and it is getting out to the other employees that she is telling things that should be a private matter- such as other people’s raises in front of those who are not yet receiving a raise. Or that, so and so is doing this and that, yet not correcting the so in so, just making them look like they can not do the job. Also, she has left personal materials such as pay stubs out so others can look at them. Just out right trashing the employees, this manager may know on paper her job and know ALL the rules and can use ALL TOOL to do the job, (that is because she is not teaching others); she really needs help in the people skills department for retention purposes of the store. Wouldn’t it be nice to see a person there for more than a months and knows the job?
I am very upset about the "policy" the Payette, Idaho Movie Gallery (and employees) have told me are in...