Mainstreet Renewal reviews and complaints
Maintenance service horrible
I would like to inform you about bad service in the Mainstreet Renewal company, I entered into an agreement with Mainstreet on August 31, 2023 hoping for good service and to enjoy my new home. But I was deeply mistaken. There is a huge problem with the garage gate that has not been resolved by the company for two months now. First of all, when we were...
Maintenance requests with mainstreet renewal
I have been living in my rental home now going on 4 years. The company I rent from is Mainstreet Renewal. They are by far the worst to deal with as far as customer service and maintenance requests. I have Atleast 10+ on my record, but they pick and choose which ones to keep on my account for me to view. They are notorious for sending technicians out when I am not home and submitting the work order as “complete”online even though there was no work done. When I try to put in requests they cancel them. This current issue has to do with my AC/HVAC unit. We have been without ax in our home now for 3 days. We have a 10 month old daughter and the heat had reached 93 outside and 90 in our home. They have been giving us false information each and every day with no accurate time frame as to when the issue will be resolved. Each time we call, we speak to a different person and no one has called us back when they say they will. I am a very frustrated mother who pays $1700 a month in rent. This is among many issues we have had with this rental company but by far the worst
Desired outcome: Someone to help fix their broken system.
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Hello my name is Kelly, I have unfortunately rented a house from Mainstreet also. I know this goes back to 2022. May I ask how long it took for them to respond to your maintenance request? I am looking to try and show a continued track record of negligence. If you saved any of the documentation that would be great. My email is krlong06@gmail.com