Kinetic by Windstream reviews and complaints
Residential internet service
Kinetic by Windstream installed fiber optic lines a couple of months ago and it was largely uneventful. However, two days before hurricane Idalia passed through, service went down. We live in a very rural community without cell coverage, therefore loss of internet results in loss of communications: two days before a major hurricane. The internet was down...
Read full complaint and 1 commentService
I had my payment options set so that they would just withdraw the amount of the bill out of my account. My bills were always a set amount, and the day was set as the 12th of each month Suddenly and for no reason that I could fathom they took 150% more out of my account. I called in and I was passed from one agent to another, and then finally one agent...
Read full complaintI would like the downed phone line to be removed immediately from our property.
Approximately a year and a half ago we contacted Kinetic by Windstream @[protected] and [protected], in regards to a down phone line on our property on Greasy Ridge Rd Waynesburg Kentucky. On October 17th 2022, I contacted them again. I was told a technician would be out on the 18th. Was given ticket # [protected]. Called again on October 25th 2022. Wa...
Read full complaintMy bill
I have been having problems with windstream for the last 4 months. I just reviewed y bill and it has doubled the previously amount since last week. I had a returned check for a $167.00 for a bill for $72.00. Even with the returned check fee it wouldn't jump to over $300. How can I resolve this issue. I am sick and disable and they have turned my service...
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