Kinetic by Windstream review: Residential internet service

Kinetic by Windstream installed fiber optic lines a couple of months ago and it was largely uneventful. However, two days before hurricane Idalia passed through, service went down. We live in a very rural community without cell coverage, therefore loss of internet results in loss of communications: two days before a major hurricane. The internet was down for about 24 hours and my particular problem was resolved, according to tech support, by readdressing the internet portal on their side. I told them multiple times that it wasn’t just me, it was the whole neighborhood. Apparently they have no way of knowing if a customer is getting service unless you call in. We lost the internet the morning of Idalia’s landfall and it remained off until I called them three days later. They said they would dispatch a technician in about a week. I asked if the problem was the same as before but tech support didn’t know. A few calls back to them and my internet service was restored without a technician visit. Many of my neighbors are still out because they didn’t call in, which they can’t do without driving to someplace with cell coverage. To make it even worse, if you called the support number, a pre-recorded message would tell you that they were aware of an outage and that the technicians could not provide any additional information. This stopped many who would have called and opening a ticket from doing so. Complaint has been filed with the FCC.