We went to the Home & Garden Show at the San Bernadino County Fairground in Nov., 2006. We had gone to approx., 5 other Home & Garden Shows, since June 2003 And the last 3 times Imperial Outdoor Living was there and we were looking for BBQ Island. So when we saw them in Nov., 2006, We decided to order one of thier's. We put a $2,000.00 deposit to hold show price for 1 Yr. In Apil 2007, we called to confirm colors & Tile type and start production, As they had instucted us to call 3-months before delivery. As with everyone else who have tried to call them, we got NO AVSWER. They had given us a list of their employees, names & cell phone #'s. We tried them all, only to get message's of no longer in service, except we did leave a message for Chris & Randy. Chris never responed. By the end of April, we were pretty Upset, because our contractor needed a delivery date to schl'd worker's to install. We finally went into the internet & all we found "Complaints".
Well here's another one to add to the list. We just recently found out from a friend, that the Police has arrested someone that had SOLD BBQ Islands at the Home & Garden Shows. The company had Ripped off people for alot of Money. We don't know if the company name was Imperial Outdoor Living, Inc. or not, But if there is anyone out there who's knows the company name? Please contact us. We would like to help in anyway possible to see that justice is served and that someone be held accountable. Contact: Mark or Anna, PH.[protected] or Email to [protected]@verizon.net.
I purchased a BBQ island from a home show in the Phoenix area and received it 3 months later. The grill has not worked properly since i received it. The company sent a tech out once who didn't fix it either. I have made many calls to get this resolved since they do advertise a "lifetime guarantee" and they do not answer their phone, it just keeps ringing. T this day 1 year later I still cannot cook on my bbq.
We ordered an outdoor BBQ Island at the Home Show, at the Mid-State Fair grounds in Sept 2006. We paid $2100 down. We have never received any product and are now unable to reach the company by phone, fax and certified mail.
I was at a home show and was told if I put down a deposit of $1000, this would guarantee a show price for one...