Underage child was playing with Hotel.com website and unknowingly my credit card number was entered. Within less than 3 (three) minutes I called customer service/help telephone number from the website and explained to them what happned that under age child did by mistake. The representative help me to cancell the reservation. I got the confirmation of cancellation immideately on line but the representative informed me that reservation is cancelled but no charges will be credited back to my credit card because this is non-refundable policy website.
I disputed the credit card charges but credit card company is telling that they cannot credit me because the IAN Travel Services (Hotel.com) is informing that eventhough with all information on record they cannot credit because it is non-refundable policy.
I booked a room through Hotels.com for one night in London on 12 Feb 2009 which amounted to £74.75p. When my credit card statement came through there were 2 separate amounts, both listed as Ian Travel Services. The first was for a sum of £149.73 listed as 28 Jan 2009. There was then the correct amount of £74.75p listed as the 1 Feb 2009. I have absolutely no knowledge of any amount for £149.73p and did not book or authorise this amount. I have informed my credit card company of the facts. I might add I received a confirmation e-mail from Hotels.com for the lesser amount.