My husband and I also sat through a 3 hour session also. We also bought into a vacation plan with the incentive of not 1 but 2 free cruises. First of all there is NOTHING free about it! $100 to just make a deposit, them we waited 6 months for them to call us. Finally got an email from them, they were ready to confirm our reservations. I called one day from work, and she told me up front the call would take a minimum of a half hour and if I had to hang up for any reason during the call, also if I declined ANY offer made to me concerning the cruise dates, I also forfeited the cruise. I still told her to go ahead. Then she said you understand the accommodations is an inside cabin WITH BUNK BEDS! I told her my husband and I are over 60 years old and we sure weren't climbing into the bunk beds! She said that is the offer- unless I wanted to upgrade. My share of the FREE cruise that I was going to pay that day was $225 per person, and to upgrade it would be $325 per person. I can book the same cruise all day long directly from carnival for less than this free cruise. Since I put this so called vacation club on my credit card, I will be contacting them to have the charges reversed. This is absolutely a scam, and like the expression goes "If it's too good to be true - It Is!"
We were promised a stay at Great Wolf Lodge for $50/night...so 2 nights would be a $100 deposit. We would still have to pay taxes & it would come out of our deposit. We had to go to a website...www.mystpage.com to enter our certificate number. We sent in our deposit & then chose "3" possible dates we would like to travel. We would then be notified 45 days in advance of when our trip was to take place. This all sounds great, right? Well, turns out this is ALL a SCAM! Once we did the steps above, we were never notified again of when our trip was to take place! Since I never heard back from Spirit Incentives I logged back in on their website. I then had to call a number to make a reservation? This totally had me confused since I was expecting an email 45 days before our trip was to take place from the possible dates I had chosen. When I called in to see when our trip was to take place, all they said was that they sent out an email for me to respond...that I NEVER received! When I asked them to re-send the email so that I could verify I received it, they said it was not possible. They then checked the dates that I had selected & quickly told me that my dates were all booked! So, they could only issue me a refund NO trip! What a total SCAM! My family was really looking forward to a trip to Great Wolf & now all this time has been wasted on this company! What a waste!!!
Like everyone else I sat through a 3 hour presentation to receive a "free" 7 night stay in a hotel & another...
Like many others who have filed complaints, I also have been ripped off by Spirit Incentives. Last March, I sent in a request for 2 nights accommodations in the Palm Beach area of Florida. It was my wife's birthday and I wanted to do something special... In any event, when I contacted a Spirit Incentives travel agent, I was told no rooms were available for the dates I had chosen. I had to choose another location and I opted for Fort Myers. Upon checking into the Days Inn hotel, it looked run down and the room which was allocated was worse. We stayed one night and left. When I received an email requesting feedback I gave Spirit Incentives my evaluation of their travel arrangements. I got no reply. In early June, I tried to book the other 5 days of my travel certificate but travel dates were only available up to August. I checked the website from time to time but the dates I wanted from Sept.20- 25, 2012 (TO CELEBRATE OUR 25TH WEDDING ANNIVERSARY) never became available. In early July, I entered my certificate # and the next screen stated "Promotion Award unable to be used "as there was not enough travel dates between early July and September 28th when the certificate expired.What BS!!!We were disappointed but not surprised Spirit Incentives would not follow through on their end. It is typical of this agency to rip off its customers---Anyways, we booked a nice hotel in Las Vegas for our vacation.
I paid for the incentives and three times gave them date and location options, well in advance (3 months) and each time I got the response that it was not available. I sent the form back to get a refund as I did not believe there ever would be availability and now 3 months later have not heard from them again and have not gotten a refund. BAD BUSINESS!
Offer made available through TAN (Travel Advantage NEtwork) 2 nights "free " hotel stay in area of my choice in US. IN exchange for listening to a sales presentation. Jumped through hoops. Sent my $50 check (Which was cashed) to -Redemption Processing Center P.O. Box 23990 Ft. Lauderdale Fl [protected]. Received an e-mail back asking for two optional dates. Returned e-mail and never heard from them again. Cannot get a hold of them. They have no contact number and the e-mail says do not reply to this e-mail. I am out $50.00 and not happy!
We registered last June 6-11 for a 3 night cruise and supposedly won one. We had to travel to Tulsa Okla
for a presentation of a Travel Agency to complete the requikrements for the free cruise, which we did and paid $198 for the fees. We had to pick 3 dates for this cruise, which we3 did.. They said 45 days beore your
first date we would receive an email with a link to our travel rservations. I was on hold 50 minutes only to find out that no travel dates could be arranged for us. i said you mean in 7 months yo9u can not find us a cruise that fits our dates. The answer was no. I said I want a refund of my money NOW. This company is a scam and everyone should not be taken in by them SCAM SCAM SCAM
It appears that many of us have the same basic complaint: Spirit Incentive doesn't abide by the terms and conditions of the company's offer.
The $100 deposit that I sent in was supposed to be fully refundable if I made my request in writing but that doesn't appear to be the case. I'm not going to roll-over and allow them to keep my money when I followed the terms of the agreement. Is there anyone else who would like to join me in a class action suit? I'm sure there is a lawyer out there who wouldn't mind representing us. AFter all, this is America and we do have laws to protect consumer rights!
I had a free three night cruise to the Bahamas plus two air fare round trip tickets my certifricate was valid for a year my issue date was 9-15-09 it expires 9-15-10 I had a whole year for my certifricate. I called to register my certifricate in april 2010 and I had it regestired and they said they would call me in 14 bussiness days. Now they are trying to say my certifricate is not valid. I drove 45 minutes to pick up my certifricate and listen to an hour long ceminar. I would like to speak. To the person tyhat is in charge
Spirit incentives is a total scam, they take your money and then send a continuous stream of letters stating your dates are not available until you give up. Wyndham knows this and condones the practice Stay away from Sprit unless you want frustration and to lose your money. Our free cruise turned out to cost $100 to go back and forth attempting to get dates. we still have not received our refund. These people are total scam artists. The companies that give out Spirit travel certificates are just as bad if not worse. Companies such as Wyndham Vacaction Qwnership, Sundance Vacations, and Bluegreen Resorts.
To Whom It May Concern:
I, Anthony Ward, received a vacation package (fly two-round trip to Los Angeles, CA and cruise to Mexico) with Spirit Incentives being the sponsor. I complied with all of the rules and was treated in an unprofessional manner in referenced to the situation at hand. I received this letter only to reply to the letter on December 10, 2009. Awhile replying to the letter I was unaware that I didn't have enough funds on my credit card to confirm the vacation. I was told that I need $350.00 on my credit card outside of my deposit that they have already received. Later, I called on December 31, 2009 with available cash on my credit card, talked to a vacation planner, and was told there was no vacation package available for the earliest date I selected which was, January 15, 2010. In the same conversation with the planner, I was told that if my chosen date was not available that I would be issued a date, any date of Spirit Incentives choosing. With that being stated, I was on the train at the time of the call, I entered the subway, and the call dropped. I called back January 27, 2010, looking to receive any date of Spirit Incentive choosing; I was told that February 18, 2010 was available which the plane departed from Chicago, IL at Midway Airport to Orlando, FL. The cruise would leave Orlando for the Bahamas on February 19, 2010 and would return to Orlando, FL February 22, 2010. I agreed, and we continued to the credit card procedure with the costs of $547.00 with a ocean view cabin (standard cabins were no longer available) only to be told that the trip was taken. I asked for a supervisor and was appointed to one, by the name of Jermaine Clifford. Mr. Clifford proceeded to help me with my problem. He offered me the same trip within a 10 minute conversation for $622.00 and I was unable to proceed because I didn't have that amount funds on my credit card, I only had $570.00 on my credit card. I was rudely told by Mr. Clifford if I didn't have the $622.00 available on my credit card that he would return my deposit and cancel my vacation.
I followed all of the guidelines and procedures. I would appreciate if someone would look into this situation. I would really appreciate if someone would award me with the vacation package that was given to me.
Certificate #: [protected]
I called to book trip using Spirit incentives through my Citi Mastercard for a 2 for the price of 1 deal. During the booking I changed the passenger to my wife who is on the card as well realizing that I had a free ticket because of my points with a CC.
They booked the flight and did not send any detail of the reservation aside from a transaction number and price charged.
I checked the reservation on the airline webside and they booked myself on the flight with my daughter instead of my wife and my daughter. I had another ticket booked using points for myself.
When I called to change the reservation I was told there was nothing that could be done. They said they had a tape and put me on hold for quite a while and played the tape. Conveniently the tape was cut off halfway through the call and they said that they could not explain it, but the portion of the call available had only myself requested as the passenger. The tape was intentionally cut off to cover up the mistake. I had to re-book another flight 2 days before Christmas eve for $665 because the seat is non transferable.
We received a free cruise certificate for going and sitting through a time share presentations. I just tried to book the cruise. We had sent in our $100 and it was only supposed to cost us the taxes. It would have been about $250 more with taxes. So the "free cruise" is in a cabin with bunk beds. To upgrade it would be another $75 a person., but of course they didn't have any of those rooms available. The next upgrade would have been $150 a person, but they didn't have those rooms available either. To get a cruise that was available for us it was going to be $1000 total. I can get a cruise were we can go anytime we want for that price. I just cancelled the certificate and they are supposed to be sending out $100 back. We will see about that. Don't waste your time or money on these "Free" certificates.
We were given a voucher for a free cruise in return for listening to a presentation on a vacation club. We elected for the 7-day cruise, which meant a larger payment for taxes and fees. They were supposed to contact us within 10-14 days. They didn’t contact us. When we contacted them (lots of being put on hold) they said that all three-departure dates we asked for were taken. We were given one date only which I couldn’t get off work for. They told us, “sorry, too bad, guess you can’t go.” Here was the conversation my wife had with Spirit Incentives:
Wench: I have your choices down as Port Canaveral on 3/3, 6/8, and 7/13. Do you want to upgrade to an outside cabin?
Me: How much is that?
Wench: $199 per person
Me: Do I have to decide that now?
Wench: Yes, in order for me to book a cruise - you will also need to provide payment for that now.
Me: We'll stick with an inside room
Wench: Thank you - I'll check our availability
Five minutes of crappy music
Wench: We can offer you a cruise on Carnival leaving out of Miami to the Western Caribbean leaving on April 5.
Me: April 5 was not one of our dates
Wench: Unfortunately, that's all that's available
Me: For the summer months - we would have to pay extra?
Wench: There are no summer options available - your only option is April 5.
Me: My husband is a teacher and can't take a week off of school
Wench: I'm so sorry to hear that. You can accept this offer or we can send you a refund of all money spent
Me: Can I call you back?
Wench: Now that I've made an offer you need to accept it now or choose to take a refund.
Me: Why didn't we hear from you sooner rather than have to call ourselves.
Wench: We will contact you within 30 - 45 days of the first chosen date and we're in that time period now.
Me: Yes, but I had to call you and the email I'm looking at, dated Oct. says that you'll contact us within 10 - 14 days - at which point one of our choices might have been available.
Wench: We don't get our inventory until 3 - 6 months out - so that wouldn't have worked anyway
Me: Oct. was less than 6 months ago.
Wench: Would you like to accept this offer or shall I do a refund
Me: We'll take a refund.
Wench: It will take 10 - 14 days. Thank you for . . . .. Hang up!
After that, I called them back the next day. I was put on hold for about 5 minutes long distance. The lady argued with me saying that we were offered a cruise and that we turned it down. I asked to speak to a supervisor. I was put on hold for about 10 minutes this time. The supervisor was not only argumentative, but also rude. I told him how much negative information there was about Spirit Incentive online, he didn’t care. I told him how many complaints there were with the Better Business Bureau, he didn’t care. I told him that I was going to call the Better Business Bureau, he didn’t care. When I asked for me refund he said that they didn’t have any record of it!!! I had to make a copy of the cancelled check and mail it to them!
While I was getting a copy of the check and mailing it off I also contacted the Better Business Bureau. I also called the place that gave us our vacation voucher. I had extra leverage because I had become a customer of the business that gave us the voucher. I’m not sure which did it, but we received a call from Spirit Incentives the next day! It was another office. The person we talked to seemed to be the one who works with people once they complain to the right people. She found a vacation date that worked for us. When I asked her why they wouldn’t work with us before, all she would say is that, “ well we are working with you now.” She even returned our call ounce when her voicemail picked up! If the two previous routes didn’t work I was also going to contact the Florida Attorney General. Others on a blog about Spirit Incentives had said that this method had worked for them. I also found a website: www.complaint.TV I also sent them my information on the same day that we were contacted by Spirit Incentives to work with us. Now what I am doing is posting to the several blogs out there devoted to spirit incentives so that more people don’t get screwed.
How do they get away with being such a crappy business? We aren’t their customers; the businesses that give out these vouchers are their customers. They don’t have to make us happy as long it doesn’t affect their relationship with those customers who purchase large quantities of their vouchers. They make more money when they don’t give anything.
NEVER REDEEM A VOUCHER FROM SPIRIT INCENTIVES! You can't pick the date you want to go on and if ANYTHING happens and you can't go, you WILL NOT get your money back! Unless you have no children, no job, no reletives, and no life at all, things happens and things change. You can only travel during Fall and Winter months as long as the date doesn't fall within 10 days of a holiday. Then, they will sell you something called "Travel Assist" which is supposed to allow you to change the date of your vacation one time in case somethin happens. But, when something does happen, you have to pay another $200 - $400 to change the date of your trip! The trip is not "free" as they would have you believe. I gave them nearly $600 to take a "free" cruise. This amount included the cost for govt taxes and fees, an upgrade to a regular interior cabin (the cabin they give you for "free" comes with bunk beds), and the cost of the travel assist program. Now, we can't go on the trip unless we pay extra money. Our money is gone and we can't get it back. Please don't make the mistake that we did. Book your own trip because nothing in life is free. And if someone tells you it is, they are lying.
I deposited $50 dollars with this company as part of my travel voucher reservation. I was given a choice of traveling to LasVegas, Reno or Orlando. I picked "three" travel dates in 3 separate months. The Spirit Incentives customer service rep told me that once I selected my "three" travel date options, I could not under ANY circumstances change them. She kept me on the phone for nearly 1/2 an hour and supposedly checked on travel availability for my first pick, LasVegas on all three of my travel date picks. She told me that there was no availability for ANY of the dates that I selected for EITHER LasVegas or Reno and that I would have to pick Orlando. If I declined she could only refund my $50 dollars. I never wanted to go to Orlando and I find it hard to believe that all three travel dates spaced 3 months apart are NOT available for travel to LasVegas or Reno. I felt like I had been ripped off!!!
The travel voucher to LasVegas or Reno was now "impossible" to fulfill. What a joke!! My advice, STAY AWAY FROM THIS COMPANY!!!
I get this free family vacation thru the timeshare i attended i did everything they ask to the coupon of spirit incentives and mail the $50.00 they asked and said its refundable. When i decided that i have a hotel to go to in San Diego they send me a letter that the vacation was no longer available and don't contact them any more. They have a new website now and never answer calls from me. This people should be stop How many $50.00 are flying around because of their promises. Everything that sounds good to be true are always scam. When you deal with this company think so many times before you give your hard earn $50.00.
I too have been "scammed" by Spirit Incentives and their timeshare program. I went to list to the timeshare...
We were stupid enough to go to a real estate presentation by Silverleaf Resorts. They send out notices that "You've won a free trip" all you have to do is attend a 1.5 hour presentation. Actually the presentation takes much longer. They promised a gas card for $40 and two free vacations. It was total bs. The gas card was to be awarded by Spirit Incentives. When you read the details, it's unreal. In reality it's 4 gas cards for $10 each spread out over months. You can apply for only one gas card at a time, and there are a million rules designed to make you disqualify. For example, you must wait at least 30 days between submissions. But you must submit within 7 days of getting your fuel. They have many more "rules." It was NOT what was promised. So this is a total scam. Furthermore, they only sent me one gas card. After 8 weeks, I phoned them and they said there had been a delay because "their system was down."
First Equity Credit card co. sold me a protection plan with the promise of a free companion airline ticket. Spirit Incentives sent me a bifold paper saying "Free Companion Air Travel Certificate" which I kept about a month till I was ready to make reservations to Canada in July. I got the certif. out to see how to redeem it & called Spirit Incen. For help--they finally told me I was supposed to send that certif in to them & I had waited too long, so they couldn't honor it. I consider that a "trick".
And it goes like this... I was presented with a Vacation Package from Spirit Incentives after reviewing a...
Definitely a scam. (FYI, I'm not a rookie to travel/timeshare promotions.) Received the promotion. Registered my destination and 3 dates of choice. (This used up 2 of the 12 months time allotment so far.) When attempting to make the final booking (this used up 150+ minutes of cell phone time because they keep you on hold hoping you'll give up) there was no availability for flight out of my city, the next city, or even my state. Even from NYC. They would not budge on date changes; they kept pushing me to change my destination to Orlando. Wanting the Reno destination that I chose, I kept reaching for cities they "had available" for flight. Chicago was the closest city. The flights were 2 layovers there, 2 layovers back. Being advised that "the trip is now in the system" and I can not change the itinerary now, either I take it or forfeit. Forfeiting with Spirit Incentives and getting the registration refund is by far the best option. How they keep their license must be a very fine line.
My husband and I got married in May, for our wedding present my friend was going to send us on a cruise...
My wife and I spent a week in Williamsburg, Va., using an offer by Spirit Incentives. We had to send them $50.00 up front, that was to be refunded at the end of the vacation. We were lodged at a Wyndam property in Williamsburg and enjoyed our stay. We paid $15.00 per day for room taxes which we expected. All went well except we haven't received our $50.00 refund. Unfortunately, we tossed out all the paperwork from the trip and have no way to contact Spirit Incentives. If some one has that number, please forward it to [protected]@cox.net. Thanks.
We joined Global Vacations and received a free 2 night stay from Spirit. We have been working hard for 7 months to try to receive our "free" 2 night stay. It seems like they have a system in place that encourages not using their service because they change things along the way, don't verify any dates and then they pass, etc. To which it looks like our time will be up (1 year) and we will not be able to use this "free" service.
I must say it is certainly not "free" of anxiety and time usage as you try to get a hold of people and finish their cumbersome process. Not to mention the 80+ dollars in deposit and taxes for the hotel I hope we receive back!
This should be illegal - but I'm sure their lawyers know all the boundaries. Too bad!