Hotel Tonight reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Hotel Tonight
Welcome to our customer reviews and complaints page for Hotel Tonight. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Hotel Tonight.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Hotel Tonight's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Hotel Tonight, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Hotel Tonight. Your feedback is an important part of our community and will help others make informed decisions.
Not doing research or vetting their hotels in advance for guest experience
I do not know the criteria to list and be a part of HOTEL TONIGHT, however do not book anything on this site. FIRST, it is very sly how they do not show the resort fee in the TTL fee, and you think it is a "deal price", definitely not. They do not vet their hotels and are taken any accountability after first time customers have complained. Please do not use...
hotel quality and misrepresentation of advertised property
The hotel we selected, Quality Inn, Mitchell, S.D. featured on Hotel Tonight website is not fit to stay in. It is filthy with mold on doors, and malodorous. It certainly was misrepresented on the Hotel Tonight website/ app. We shall never stay in another property featured on this website as it is not trustworthy. Other potential travelers need to be warned about the risk inherent in this site. Shall be exploring online venues for this purpose.
bait and switched hotel to motel - use at your own risk.
I booked a hotel at the crowne plaza 5 days in advance to my stay. I called the hotel the day of my arrival to confirm the reservation. After a two hour drive I check into the hotel lobby and the clerk says they are overbooked, and they must move us to a motel because the whole city is booked. It was a rat and raccoon infested motel with drug addicts walking around. All other hotels in the area were booked; we were forced to stay there. And hotel tonight refused to give us a refund, and the "manager" I spoke to said there was "no one else above him in the company" that could refund me, and that "not even the ceo could help me.". Pathetic! Our health and safety was jeopardized having to stay in that substandard motel, and this company refuses to make things right. I paid for a higher quality room than what I was given, and was in an unsafe and unclean building. I feel I have been swindled, and I feel that others in the community may have been or will be subjected to this activity and it should not be allowed to continue. Hotel tonight never contacted me in advance to notify me of their overbooking. I would have simply cancelled the trip, as the whole city was booked. Hotel tonight management blamed me for not calling them for some reason (how would I have known to do that? Also there is no phone number listed on their website or booking confirmation.). This is a predatory company. We were in an unsafe building in an unfamiliar city alone with nowhere else to go, and they refuse to make it right.
Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!