Hilton Head Guest Services reviews and complaints
timeshare
The guy that runs this program his name is Jim. He is an old man who takes advantage of employees. The company housing is in the hood of Hilton Head, called Cordillo. It is a very poor place to live on this Island. If you like crack and heroin this place is for you. I would stay far away from this company. They will rip you off in a heart beat. Stay away from this DRAMA.
Country of complaint: United States
Address: Hilton Head Island, South Carolina
ZIP: 29915
rip off
Not truthful, very deceitful, tell you one thing to purchase, but when you get there it is all together different, Stay away from this company...far away!!!
Read full complaint and 22 commentsCredit Card Fraud
On 21 April 08 my wife and I attended a time share sales presentation at Coral Sands Resort, Hilton Head, South Carolina by Hilton Head Guest Services. We had purchased a prepaid vacation offer for an agreed price of $100 on 2 Feb 08. I gave Hilton Head our credit card number and authorized them to only withdraw $100. We attended the sales presentation but were not impressed nor did we buy. Later we discovered they had resubmitted an additional service fee of $200 and they have refused to explain what the fee is for.
Company Business Name: Hilton Head Hospitality LLC
Country of complaint: United States
Address: 174 Towne Lake Parkway, Woodstock
Phone: 1 800 363 5798
The complaint has been investigated and resolved to the customer’s satisfaction.
I am so disgusted with This Company . We canceled did not purchase the Timeshare and somehow they are reporting on our Credit Report that we owe them 5, 000. Plus they reported us to a Nasty Collection Agency . When I attempted to situation to them they were said you Owe this and would not let me speak. We never used this Timeshare and it is a real Scam . Do not get suckered in to this Scam . We will continue to Fight this Battle.
I just got off the phone the Lea whom is the portfolio manager for Coral Reefs, she was so nasty to us. My husband just underwent a double transplant alone with me being a disabled veteran. We are last on on time share maintenance fees and the are trying to charge us three times what the original time share would be. They are threatening to put us in foreclosure and not offering anything but us paying some extremely high monthly payment which we can not pay. I offered to come up with maintenance fee and asked if they could drop the late fees to get us back on track and they have refused. This company is heartless and I hope no one ever buys from them. I am in the hospital with my husband right not typing this when I should be tending to him. I hate this company. The girl LEa told me they make their money off of people like us who cant afford our bills and my husbands kidney failure was not her concern. She told me they would put a lien on our home and they would get their money. I asked her if we could just turn it back over to them and the lady was just plain mean. Not a good company.
Reba Management Leigh Williams (Coral Sands) is the most ignorant, insensative person I have spoken to. Who does she think she is talking to? She needs a Dale Carnigne course on how to speak withpeople..
What a B____> Be nicer, you will get farther.
Wow! This a great site. I received a call today from Resorts Anytime notifying me I had "won" a year's membership and all I have to do is fork over "the first year's dues of $199 and a $150 processing fee". Granted, after reading this nightmare site, I'll stick with Priceline and other discount sites and keep my cash in my pocket. Thanks for the 411.
I think that we have just been scammed by Coral Resorts. We went to HH Island and sat in on a sales pitch by Phil Lucchese who wanted us to give back our developer week that was given to us when we purchased 64, 00 points a few years back. He stated that they could rent it out for $2400 per week or more and that we would get three cheques for that amount which we could put towards the purchase of 15, 000 more points and then after that we would receive cheques annually for our developer week. All we would have to pay is $600. We just received a letter from Coral Resorts Lawyers who probably have taught them what to say and what not to say, we have to pay $188 for 84 months if we wish to do that or pay the $8600 which basically tells me that there will be no cheques coming. I am not sure how this Phil Lucchese can continue to hurt people as I have read. When we were there the room was full of people likely hearing the same story that we heard. They make it sound so true we should have known that it was too good to be true. If you are reading this and you have not purchased a time share please beware if you have and you do not want to pay any more or you have stopped paying what happened? We are really tired of this whole deal and would like to get rid of this timeshare.
My whole family including one sick kid had a terrible experience with this so-called 'offer to help' at the WalMart kiosk with the mis-leading 'visitor information' sign. I believed what the man said that they were trying to help us. BUT IT WAS JUST A TRICK TO LURE US INTO A HI-PRESSURE TIMESHARE SALES PITCH WITH AN ABUSIVE SALESMAN. I WILL NEVER GO TO HHI AGAIN. I HOLD WAL-MART, HHI, HHGS, CORAL RESORTS ALL RESPONSIBLE FOR THIS UN-NECESSARY MIS-TREATMENT. (note - I retyped this since the quotes messed up the formatting above.)
MY WHOLE FAMILY INCLUDING ONE SICK KID HAD A TERRIBLE EXPERIENCE WITH THIS SO-CALLED "OFFER TO HELP" HI-PRESSURE HIDDEN TIMESHARE SALES PITCH AND ABUSIVE SALES PEOPLE. I WILL NEVER GO TO HHI AGAIN. I HOLD WAL-MART, HHI, CORAL RESORTS ALL RESPONSIBLE FOR THIS UN-NECESSARY MIS-TREATMENT.
Hilton Head Guest Services is the best vacation co. I have ever met. They have a friendly staff and always ready and willing to go the extra mile to make your vacation better and more enjoyable. I and my hole family have been vacationing with them for over 5 years, and every time when we go to Hilton Head Guest Services we feel like going home. I don't know what all this people problem is, but I think they did not listen to Hilton Head Guest Services or Coral Resort Services offers and they created a fantasy in their mind and got disappointed. But Coral Resorts as well as Hilton Head Guest Services tell you over the phone everything before you even agree with there terms and conditions and they even send you a mail and e-mail with everything written black on white. But one time when I was checking in, there was a couple that had no idea what was written on the letter send by Hilton Head Guest Services containing all the vacation details and this letter was serving for check-in purposes also. The couple was asking the front desk representative questions that were answered in the letter. That's how I figured out what is the case. So, I strongly advise you to draw your conclusion based on your own experience, like me. And not always what other people say is true. Have a fantastic vacation, Hilton Head Island, SC is a gorgeous vacation Paradise Island. Thank you.
Hilton Head Guest Services, vacationplay.com. Hilton Head Guest Services is the best co. to book your vacation with. Hilton Head Hospitality/Hilton Head Guest Services offers a wide range of vacation options, some include a timeshare tour if you want to pay almost nothing for your vacation or you can pay a discounted price for your vacation and not go on any timeshare tour, but still get most of the perks and discounts that you can use on the Hilton Head Island while you vacation. Hilton Head Guest Services, Hilton Head Hospitality, LLC, vacationplay.com tell you up front everything and do not lie to you. If you got charged $200 on you timeshare tour vacation on Hilton Head, that is because you did not respect the agreement of attending the tour or you attended the tour but your spouse did not or you did not stay till the end of the tour. The Hilton Head Hospitality/Hilton Head Guest Services/Coral Resorts sales people are friendly and they only show you the resort and of course they would like you to buy, but if you don't, that is OK, it is not mandatory of course. Hilton Head Guest Services hope you had a fabulous time with them and on your vacation on Hilton Head and spread the word about the Coral Resorts offers. A Hilton Head Guest Services, Hilton Head Hospitality, LLC, vacationplay.com sales person can tell in the first 5 min if you are interested or not so it would be non-sense for them to pressure you if you're not a buyer. But Hilton Head Guest Services, Coral Resorts respect that and give you gifts. Everything people say in this comments and complaints is not true, because they either did not listen at all what they've been told, or they ignored everything and payed smart by trying to get the cheap or free vacation, but not do the timeshare tour. That's always the case, people want everything and don't want to do nothing. If you are that kind of people, than just book a discounted vacation at minimum price that only Hilton Head Hospitality/Hilton Head Guest Services/Coral Resorts can offer you, being the biggest vendor on Hilton Head Island and you won't have any reason to complaint. Thank you and have the best vacation ever.
I say chose Hilton Head Hospitality, LLC, vacationplay.com, Hilton Head Guest Services for your next vacation on Hilton Head Island, SC.
Hilton Head Guest Services, Coral Resorts. Hilton Head Hospitality is the best co. to book your vacation with. Hilton Head Hospitality/Hilton Head Guest Services offers a wide range of vacation options, some include a timeshare tour if you want to pay almost nothing for your vacation or you can pay a discounted price for your vacation and not go on any timeshare tour, but still get most of the perks and discounts that you can use on the Hilton Head Island while you vacation. Hilton Head Guest Services, Hilton Head Hospitality, LLC, vacationplay.com tell you up front everything and do not lie to you. If you got charged $200 on you timeshare tour vacation on Hilton Head, that is because you did not respect the agreement of attending the tour or you attended the tour but your spouse did not or you did not stay till the end of the tour. The Hilton Head Hospitality/Hilton Head Guest Services/Coral Resorts sales people are friendly and they only show you the resort and of course they would like you to buy, but if you don't, that is OK, it is not mandatory of course. Hilton Head Guest Services hope you had a fabulous time with them and on your vacation on Hilton Head and spread the word about the Coral Resorts offers. A Hilton Head Hospitality, LLC, vacationplay.com sales person can tell in the first 5 min if you are interested or not so it would be non-sense for them to pressure you if you're not a buyer. But they respect that and give you gifts. Everything people say in this comments and complaints is not true, because they either did not listen at all what they've been told, or they ignored everything and payed smart by trying to get the cheap or free vacation, but not do the timeshare tour. That's always the case, people want everything and don't want to do nothing. If you are that kind of people, than just book a discounted vacation at minimum price that only Hilton Head Hospitality/Hilton Head Guest Services/Coral Resorts can offer you, being the biggest vendor on Hilton Head Island and you won't have any reason to complaint. Thank you and have the best vacation ever.
I say chose Hilton Head Hospitality, LLC, vacationplay.com, Hilton Head Guest Services for your next vacation on Hilton Head Island, SC.