Hilton Head Guest Services reviews and complaints

Worked for the company before and got called in the office one day and was told since my production didn't meet their standards and was forced to sign paperwork after getting multiple harassing calls from multiple employees... was immediately taken off hourly and placed on only commission and the commission their were offering was far less than anyone made in the company. Do yourself a favor and never book with these pesty crooks. They'll feed you twice a week then rob you blind. No thanks Book your own vacation and stay away from the big infested bed bug island

I received an invitation to participate and decided to go online and find out any feedback, positive or negative, that may exist on these people before I replied. After reading all of this along with some of the responses of the employees, I have decided to decline their "generous" offer. The negative feed back is 4 to 1 unless you filter out the responses of the employees; and then it is even higher. I will use a reputable travel agency--but I will keep the post card. It is nice...

WOAH, After reading all of these complaints, I can tell none of you actually paid attention. An Owner Update is where you go to a tour, you knew it was called a meeting, which means you have to go somewhere, so why didn't you ask how long it would take and where it would be? I know it's not right to be told something, then something different happen, but READ YOUR CONTRACT THAT YOU ARE SIGNING. That is beyond not smart to just sign something because someone says something, still read.
These people aren't bad people, I am an OPC myself, where I send people on the tours. We help people SAVE money, and even give them free money. The Dinner cruise tickets are FREE, but the cruise has a port charge. You got $120 of that free, but still want to complain about the port charges. If it's that much of a problem, pay the $170 in full next time.
NOBODY has to buy ANYTHING, that is your choice if you buy. and for people saying Timeshare needs to go, you really should take a LONG hard look at Hilton Head Island. Timeshare MADE the Island what it is today, without it, their wouldn't be enough money coming in to support Hilton Head. Their are about 9 Marriott on Hilton Head, and ONLY ONE is not Timeshare. Their aren't very many hotels that are not Timeshare on Hilton Head. So actually thank Timeshare because it helps build the Island you love to come to so much.
And you know whats worse than the "Terrible OPC" bothering you? YOU. We have a job to do, which is based on Commission, one of the hardest sales jobs too btw. I am a College student living on my own, So yeah I want a job I can make as much money and I put into the job, but for some reason, it is extremely hard to talk to people to GIVE THEM FREE STUFF. Their are some rude people, I have had the hand in my face, the being screamed at, and it's not okay for you people to act like that. You say how bad the company is, but you are treating people worse. I give away free stuff, and get screamed at for it.
Pay attention and ask questions next time you get into a situation AND READ YOUR CONTRACT, otherwise it's all on you, and nobody should feel sorry.

Please post your final result. I am just beginning my process. Thanks
Sbsk1@yahoo.com

Thanks so much for all this helpful info on this site. I was told by my bank to look up Hilton head resort scams and this site was one on the list. I acted very quickly called my bank cancelled my credit card in time before they processed the transaction from what my bank said it wasn't a pending transaction so they wont be able to complete a frauded sale . Its sad really, I wonder if their sales team is aware that the company they work for is not honest!

I"am so glad i found this website I was just about to book with them. I was asking the representive alot of question and she was getting frustrated because I was asking alot of questions! Thank God for this website!

The negative comments about Hilton Head Guest Services are totally justified. I recommend accepting the "independent" reports of multiple dissatisfied customers, and NOT the phony posts by HHGS employees!

My wife and I WERE owners at Coral Resorts - Island Links. They DEFRAUDED us in November of 2010. Even though we were OWNERS... we were unable to schedule a visit to Hilton Head in 2011, that is... until VacationPlay called us in May 2011.

They offered us four days and three nights at Park Lane for about $99, which would be returned to us after our "new owner" meeting with the saleman that sold us our timeshare in 201o. Not only did we agree... but we added another night for about $90. I think our total investment was about $189.

AT NO TIME WERE WE TOLD OUR VISIT WOULD INCLUDE A TOUR OF CORAL SANDS, yet our "e-mail confirmation" stated that we had agreed to just that! No big deal. Right?

Wrong!

We found out in late June (2011) that Coral representatives had in fact committed fraud against us, by falsifying our purchase contract to say "triennial" instead of the ANNUAL ownership we had agreed to. We have subsequently found out (primarily through the internet) that this is a common fraud perpetrated at Coral.

We have taken the following steps thus far:

1. Filed a complaint with the Better Business Bureau [BBB].
2. We voided our contract, and sent a "Demand for Payment" per South Carolina Code Title 27 - Chapter 32; Section 200 & 210 [which is easily accessible for FREE on the internet].
3. We are currently in the process of writing a letter to the South Carolina Real Estate Commission to utilize the "Recovery Fund" to recoup our losses.

We also TRIED to cancel our August 2011 trip to Hilton Head (scheduled through VacationPlay), but we were told the purchase was NON-REFUNDABLE!

End of story?

No.

Today we received a call from Hilton Head Guest Services telling us our money had been refunded and our trip had been cancelled! Mind you... this was only about 10 days before we were supposed to go to the beach.

Did they explain that our reservation was being cancelled due to our numerous complaints? No. They said we had agreed to participate in their "HOP Program" (or something to that effect), and that we had agreed to bring another couple with us. Since their records indicated we had NOT made reservations for another couple, and since no more rooms were available... they had no other option but to cancel our reservations.

Yeah... right!

Is any of this "crap" true? Unlikely!

I can certainly say that not only did we NEVER agree to participate in a tour... we NEVER agreed to participate in a program where we would bring another couple with us.

Further... the phone number we had been provided in a message on our answering machine was in fact a toll free number to Coral Resorts' Owner Referral Line.

The HHGS employee denied any involvement with Coral Resorts, and even claimed she was in another state.

Needless to say... all of it is rather suspicious.

Regardless... we are GLAD our reservation was cancelled, as we had NO DESIRE WHATSOEVER to even set foot on Coral Resorts' property... let alone take a tour or "trade up" to a timeshare at Coral Sands.

The whole thing is a tangled web of deception intent upon ripping off consumers!

In fairness to the HHGS folks though... most of them are really nice, and they are probably oblivious to their function within the total scheme of everything. They are merely pawns or tools used to bring "pigeons" to the timeshare pirates!

[Argh, matey! There be pirates in Hilton Head!]

AVOID all of these entities until the State of South Carolina and the United States government can clean up the timeshare industry! Their business practices are WORSE than the used car salemen of bygone years. They are in fact predators... looking to STEAL your hard earned money!

I just got off the phone with a lady that was very friendy (but pushy). She wanted me to wake my husband. She said I could not call her back nor could she call me back. She said "what if I make it worth your while to wake your husband? " I told her she "couldn't make it worth while to wake my husband". She told me to "have a nice day" and quickly hung up on me.

I just got off the phone with a woman pitching the package to me. I thankfully found this website while on the phone with her. After reading several of the posts, I told her that I was no interested but appreciated her time and to please be removed from the computer, so that I would not be contacted anymore. After three polite attempts to end this conversation and have my information removed from their system, I had to get very stern with her, she finally got the point and hopefully I will not get anymore calls from them. I understand she is just doing her job, but no means no. I work night shift so these calls are very annoying, if I want to take a vacation, I will set it up myself. After reading the posts that appear to be from Hilton Head Guest Services, I can see why people would be unsatisfied. They are very poorly written, I am certainly not the best writer in the world but if I am being paid to respond to these complaints by my company, I would def. proof read and at least spell check. These posts really do not help this company, if anything shows incompetence and unprofessionalism. After reading the post from the lawyer, maybe they should just pay him to keep responding to these posts and not let their employees near the computers.

Thank you,
Annoyed sleep attempter

Hilton Head Guest Services is the best vacation co. I have ever met. They have a friendly staff and always ready and willing to go the extra mile to make your vacation better and more enjoyable. I and my hole family have been vacationing with them for over 5 years, and every time when we go to Hilton Head Guest Services we feel like going home. I don't know what all this people problem is, but I think they did not listen to Hilton Head Guest Services or Coral Resort Services offers and they created a fantasy in their mind and got disappointed. But Coral Resorts as well as Hilton Head Guest Services tell you over the phone everything before you even agree with there terms and conditions and they even send you a mail and e-mail with everything written black on white. But one time when I was checking in, there was a couple that had no idea what was written on the letter send by Hilton Head Guest Services containing all the vacation details and this letter was serving for check-in purposes also. The couple was asking the front desk representative questions that were answered in the letter. That's how I figured out what is the case. So, I strongly advise you to draw your conclusion based on your own experience, like me. And not always what other people say is true. Have a fantastic vacation, Hilton Head Island, SC is a gorgeous vacation Paradise Island. Thank you.

I am so disgusted with This Company . We canceled did not purchase the Timeshare and somehow they are reporting on our Credit Report that we owe them 5, 000. Plus they reported us to a Nasty Collection Agency . When I attempted to situation to them they were said you Owe this and would not let me speak. We never used this Timeshare and it is a real Scam . Do not get suckered in to this Scam . We will continue to Fight this Battle.

I just got off the phone the Lea whom is the portfolio manager for Coral Reefs, she was so nasty to us. My husband just underwent a double transplant alone with me being a disabled veteran. We are last on on time share maintenance fees and the are trying to charge us three times what the original time share would be. They are threatening to put us in foreclosure and not offering anything but us paying some extremely high monthly payment which we can not pay. I offered to come up with maintenance fee and asked if they could drop the late fees to get us back on track and they have refused. This company is heartless and I hope no one ever buys from them. I am in the hospital with my husband right not typing this when I should be tending to him. I hate this company. The girl LEa told me they make their money off of people like us who cant afford our bills and my husbands kidney failure was not her concern. She told me they would put a lien on our home and they would get their money. I asked her if we could just turn it back over to them and the lady was just plain mean. Not a good company.

Reba Management Leigh Williams (Coral Sands) is the most ignorant, insensative person I have spoken to. Who does she think she is talking to? She needs a Dale Carnigne course on how to speak withpeople..
What a B____> Be nicer, you will get farther.

Wow! This a great site. I received a call today from Resorts Anytime notifying me I had "won" a year's membership and all I have to do is fork over "the first year's dues of $199 and a $150 processing fee". Granted, after reading this nightmare site, I'll stick with Priceline and other discount sites and keep my cash in my pocket. Thanks for the 411.

I think that we have just been scammed by Coral Resorts. We went to HH Island and sat in on a sales pitch by Phil Lucchese who wanted us to give back our developer week that was given to us when we purchased 64, 00 points a few years back. He stated that they could rent it out for $2400 per week or more and that we would get three cheques for that amount which we could put towards the purchase of 15, 000 more points and then after that we would receive cheques annually for our developer week. All we would have to pay is $600. We just received a letter from Coral Resorts Lawyers who probably have taught them what to say and what not to say, we have to pay $188 for 84 months if we wish to do that or pay the $8600 which basically tells me that there will be no cheques coming. I am not sure how this Phil Lucchese can continue to hurt people as I have read. When we were there the room was full of people likely hearing the same story that we heard. They make it sound so true we should have known that it was too good to be true. If you are reading this and you have not purchased a time share please beware if you have and you do not want to pay any more or you have stopped paying what happened? We are really tired of this whole deal and would like to get rid of this timeshare.

My whole family including one sick kid had a terrible experience with this so-called 'offer to help' at the WalMart kiosk with the mis-leading 'visitor information' sign. I believed what the man said that they were trying to help us. BUT IT WAS JUST A TRICK TO LURE US INTO A HI-PRESSURE TIMESHARE SALES PITCH WITH AN ABUSIVE SALESMAN. I WILL NEVER GO TO HHI AGAIN. I HOLD WAL-MART, HHI, HHGS, CORAL RESORTS ALL RESPONSIBLE FOR THIS UN-NECESSARY MIS-TREATMENT. (note - I retyped this since the quotes messed up the formatting above.)

MY WHOLE FAMILY INCLUDING ONE SICK KID HAD A TERRIBLE EXPERIENCE WITH THIS SO-CALLED "OFFER TO HELP" HI-PRESSURE HIDDEN TIMESHARE SALES PITCH AND ABUSIVE SALES PEOPLE. I WILL NEVER GO TO HHI AGAIN. I HOLD WAL-MART, HHI, CORAL RESORTS ALL RESPONSIBLE FOR THIS UN-NECESSARY MIS-TREATMENT.

Hilton Head Guest Services is the best vacation co. I have ever met. They have a friendly staff and always ready and willing to go the extra mile to make your vacation better and more enjoyable. I and my hole family have been vacationing with them for over 5 years, and every time when we go to Hilton Head Guest Services we feel like going home. I don't know what all this people problem is, but I think they did not listen to Hilton Head Guest Services or Coral Resort Services offers and they created a fantasy in their mind and got disappointed. But Coral Resorts as well as Hilton Head Guest Services tell you over the phone everything before you even agree with there terms and conditions and they even send you a mail and e-mail with everything written black on white. But one time when I was checking in, there was a couple that had no idea what was written on the letter send by Hilton Head Guest Services containing all the vacation details and this letter was serving for check-in purposes also. The couple was asking the front desk representative questions that were answered in the letter. That's how I figured out what is the case. So, I strongly advise you to draw your conclusion based on your own experience, like me. And not always what other people say is true. Have a fantastic vacation, Hilton Head Island, SC is a gorgeous vacation Paradise Island. Thank you.

Hilton Head Guest Services, vacationplay.com. Hilton Head Guest Services is the best co. to book your vacation with. Hilton Head Hospitality/Hilton Head Guest Services offers a wide range of vacation options, some include a timeshare tour if you want to pay almost nothing for your vacation or you can pay a discounted price for your vacation and not go on any timeshare tour, but still get most of the perks and discounts that you can use on the Hilton Head Island while you vacation. Hilton Head Guest Services, Hilton Head Hospitality, LLC, vacationplay.com tell you up front everything and do not lie to you. If you got charged $200 on you timeshare tour vacation on Hilton Head, that is because you did not respect the agreement of attending the tour or you attended the tour but your spouse did not or you did not stay till the end of the tour. The Hilton Head Hospitality/Hilton Head Guest Services/Coral Resorts sales people are friendly and they only show you the resort and of course they would like you to buy, but if you don't, that is OK, it is not mandatory of course. Hilton Head Guest Services hope you had a fabulous time with them and on your vacation on Hilton Head and spread the word about the Coral Resorts offers. A Hilton Head Guest Services, Hilton Head Hospitality, LLC, vacationplay.com sales person can tell in the first 5 min if you are interested or not so it would be non-sense for them to pressure you if you're not a buyer. But Hilton Head Guest Services, Coral Resorts respect that and give you gifts. Everything people say in this comments and complaints is not true, because they either did not listen at all what they've been told, or they ignored everything and payed smart by trying to get the cheap or free vacation, but not do the timeshare tour. That's always the case, people want everything and don't want to do nothing. If you are that kind of people, than just book a discounted vacation at minimum price that only Hilton Head Hospitality/Hilton Head Guest Services/Coral Resorts can offer you, being the biggest vendor on Hilton Head Island and you won't have any reason to complaint. Thank you and have the best vacation ever.
I say chose Hilton Head Hospitality, LLC, vacationplay.com, Hilton Head Guest Services for your next vacation on Hilton Head Island, SC.

Hilton Head Guest Services, Coral Resorts. Hilton Head Hospitality is the best co. to book your vacation with. Hilton Head Hospitality/Hilton Head Guest Services offers a wide range of vacation options, some include a timeshare tour if you want to pay almost nothing for your vacation or you can pay a discounted price for your vacation and not go on any timeshare tour, but still get most of the perks and discounts that you can use on the Hilton Head Island while you vacation. Hilton Head Guest Services, Hilton Head Hospitality, LLC, vacationplay.com tell you up front everything and do not lie to you. If you got charged $200 on you timeshare tour vacation on Hilton Head, that is because you did not respect the agreement of attending the tour or you attended the tour but your spouse did not or you did not stay till the end of the tour. The Hilton Head Hospitality/Hilton Head Guest Services/Coral Resorts sales people are friendly and they only show you the resort and of course they would like you to buy, but if you don't, that is OK, it is not mandatory of course. Hilton Head Guest Services hope you had a fabulous time with them and on your vacation on Hilton Head and spread the word about the Coral Resorts offers. A Hilton Head Hospitality, LLC, vacationplay.com sales person can tell in the first 5 min if you are interested or not so it would be non-sense for them to pressure you if you're not a buyer. But they respect that and give you gifts. Everything people say in this comments and complaints is not true, because they either did not listen at all what they've been told, or they ignored everything and payed smart by trying to get the cheap or free vacation, but not do the timeshare tour. That's always the case, people want everything and don't want to do nothing. If you are that kind of people, than just book a discounted vacation at minimum price that only Hilton Head Hospitality/Hilton Head Guest Services/Coral Resorts can offer you, being the biggest vendor on Hilton Head Island and you won't have any reason to complaint. Thank you and have the best vacation ever.
I say chose Hilton Head Hospitality, LLC, vacationplay.com, Hilton Head Guest Services for your next vacation on Hilton Head Island, SC.