Gurkhas Travel reviews and complaints
Airline
I bought my ticket march 2020, was promised refund in 6 months. Now its more than 2.5 years, i keep on emailing calling with no respond
There is an employee name sonam, who booked for us and promised us for refund, i called her and she hung up on me, then since then she dont answer my call and disconnect and dont reply to my email,
I complaint to srilanka airline, they did not even bother replying.
Srilanka airline refunded the money to gurkhas and no one is happy to take any ownership.
I was prmised again in march 2022 to get refund by 27th april 2022 but still waiting with no respond,
Such poor service.
Country of complaint: Australia
Address: 2 queen street melbourne vic 3000
Website: gurkhastravel.com.au
Desired outcome: No respond
Tickets refund
I booked flight march 2020 and due to covid couldnt not flight, gurkhas advise they will refund in 6 months, kept following up since then,
I understand might took longer because of covid, but now they seling new flights and srilanka airline confirmed that they refunded back to gurkhas travel for my refund however when i am trying to reach out gurkhas they do not respond, they dont reply emails, no call back,
Sonam is the one of the staff member whom i am emailing every single day but she doesnt have cortesty to reply and tell me outcome, mailto:[protected]@flyjet.com.au
Country of complaint: Australia
Address: 2 Queen St, Melbourne, VIC 3000
Website: flyjet.com.au
Desired outcome: No respond
Not refunded tickets booked for 2019 march.
I booked my flight with gurkhas travel for march 2019, because of covid we could not travel and they processed a refund and promise us to get the refund in 6 months, we understand it takes time and it was hard for everyone the situation.
Now been 2 years, I keep on calling them, emailing them with no response,
They are selling heaps of new tickets but not taking our calls emails because we ask for refund
This is such ridiculous service we got wity gurkhas. I would ask someone if we can make formal complaint through AfAS or so.
Country of complaint: Australia
Desired outcome: Still not solved
Airlines booking agent
I would have given no stars if there's an option. It's such an appalling service with no value to the customers. Their number goes on hold forever and disconnects now.
Not sure if they are still in the business. None of them (Shivam, Tarvinder, Sonam) had any professional attitude or valued their customers. Apparently their owner (Inder) doesn't care either.
They follow a simple trick and blame the airlines for everything like refunds/cancellations/additional fees/charges/fare difference where that's not the case always. I have verified this with the Airline directly.
If anyone is waiting for a refund from them it's highly unlikely you will get them. I believe there are many customers affected as well.
If you are all in the same situation we could get collectively and do something. I would also suggest everyone to raise it with the consumer affairs.
With more complaints it may be taken much more serious.
I wish they face legal charges for what they are doing to the customers. Is there anyone looking at legal options?
Any other suggestions welcome.
Country of complaint: Australia
Rip Off Scammers
Absolute scammers who will take your cash and hold onto it for months.
I had to cancel a flight due to medical reasons, Had all the correct documents for cancelation. Transferring dates was not an option they told me. My friend who booked directly with emirates changed his flight at no charge.
I then had to wait 4 months for a refund, but that was after 4 weeks of constantly calling and emailing them weekly and daily to get the results.
Website SAYS cancellation fee's of up to $250 dollars which is fine, I got charged $500 cancellation fee even after I told them there website says a lower amount. Never got back to me with a formal cancellation document so I can claim the outstanding difference on travel insurance.
Nightmare, recommend booking with anyone but these guys or in my case next time I am going to book directly with Emirates
Company Business Name: Gurkhas Travel
Country of complaint: Australia
Address: 236 Sydney Road, Brunswick, Victoria
Phone: 03 9020 0860
Website: flyjet.com.au
The complaint has been investigated and resolved to the customer’s satisfaction.
Fraud
This company sells tickets from companies who are already going into liquidation. We have been stranded in India and had to find money to buy another ticket to get home. Gurkhas promised refund but lie . I have been communicating with them for a year and they keep lying to me that they will send money but never do. They sell tickets for Kingfisher who are going out of business.
Company Business Name: Gurkhas Travel / Flyjet
Country of complaint: Australia
Address: Victoria
Unreliable service and fraud, rip-off
This travel company cheating Indian hardworking students. They charges more compare to others and after paying money does not give any reply. Don't reply your problem or quiry. If you force start abusing. That's same for Indian in Australia making money from students. My advice is never book ticket from this agent even if they provide free ticket. they charge 500 to 600 for date change and nevergive back refund once you cancel ticket.
Country of complaint: Australia
The complaint has been investigated and resolved to the customer’s satisfaction.
In these Covid times booking with any travel agent is full of risk. There is no insurance cover for flight cancellation or flight change. After burning money almost to the extent of one-way trip to Delhi from Melbourne, it is best to book directly through the airline. One can use Gurkha or any other agency to find out the dates and price for the flight if one can get through easily (I had lot of trouble getting through). My suggestion is to go the airline directly and pay a bit more and consider the extra paid is for insurance. This way the airline has a contract and obligation with you. When a cancellation or change of flight happens Gurkha or any other travel agent can not slap on the extra fee which can be as high. The good reviews about Gurkha and any other have been when the going was good and perhaps the agency was building up its customer base.
I would have given no stars if there's an option. It's such an appalling service with no value to the customers. Their number goes on hold forever and disconnects now.
Not sure if they are still in the business. None of them (Shivam, Tarvinder, Sonam) had any professional attitude or valued their customers. Apparently their owner (Inder) doesn't care either.
They follow a simple trick and blame the airlines for everything like refunds/cancellations/additional fees/charges/fare difference where that's not the case always. I have verified this with the Airline directly.
If anyone is waiting for a refund from them it's highly unlikely you will get them. I beleive there are many customers affected as well.
If you are all in the same situation we could get collectively and do something. I would also suggest everyone to raise it with the consumer affairs.
With more complaints it may be taken much more serious.
I wish they face legal charges for what they are doing to the customers. Is there anyone looking at legal options?
Any other suggestions welcome.
Lies after lies, I have investigated everything myself directly with the airlines, and they have been and still offering full refund, but gurkhas is not. Not happy. After they finally agree to refund, they are asking for cancellation charges for each ticket we have bought, Eitahad says there is not cancellation charge, and refund still havent been recieved. Dsshonet and fraud.
My family booked with them for March 2020 and due to COVID-19 we could not travel. Since then they have not refunded us our tickets. They are not picking up our calls. We have tried multiple times and have heard for many people who have similar experience with the company. How do we get our voice heard?
Yet another scam by Gurkhas travel, when flights offer full refund, they would lie and will not give refunds. If somehow they do agree to any refund, they would charge huge cancellation fee of $600-$700. They should be reported, never be trusted.
consultants are arrogant, does not give you correct information. Keeping you on hold for 15 minutes and disconnect you call...Fit for nothing...Does not have correct information...tries always to rip you off...
The consultants in Gurkhas travel will keep calling you until you give the credit card number to them. Once card details are given they will never bother to call you back or answer the phone. My experience with their staff Sonam and Purvi are terrible. Purvi she will just hang up the phone when she realizes she is not getting the passenger names to finalise the ticket. Sonam is very rude and she called me many times until she got the card details and she assured me that she will send me the itinerary as soon as she gets the card details. It took me couple of days to get an e-mail from her. She would send it until I called her and asked for it. So be careful while booking tickets with this travel agent. After booking my ticket I tried calling them to book couple of more tickets, they would not answer if they realizes the phone number. The customer service is terrible.
Absolutely disgust by the service and thanx for ruining my travel, Worst Experience of customer service one can Imagine... booked my tickets through Gurkhas Travel for Emirates Airline and they forgot to book my hotel in Dubai and later blamed me for not providing the documents ( excuse me, isn't that your job to ask for necessary documents ? ) I was been left stranded for 8 hours on the airport with No apology and its been 4 months that I'm chasing my Refund for the ticked I cancelled with them earlier this year without success and now they ignoring my phone calls.
WORST and HORRIBLE SERVICE> booked a flexible ticket and they still couldnt do a date change even after calling them more than 10 times.
Gurkhas Melbourne and Sydney - Please do not ever to use their services . I am the new Victim! I had booked the ticket for parents with Assistance and the agent never booked the assistance . As they were the first time travellers they suffered a lot and told me that they will never travel with this airline .I checked with the agent again even the second time they told me that the assistance was booked but when I called the airline and got the confirmation from them that they did not have any assistance then these idiots agreed to it..
And the explaination for this mess was that the guy was new !
It does not stop here I am now trying to change the dates for my parents travel and I get so much attitude on the phone .
GO TO THEM IF YOU WANT TO SUFFER . i HAVE ALWAYS USED MANN TRAVELS BUT THIS IS THE FIRST TIME AND OFFCOURSE LAST TIME I WILL EVER CONTACT THESE PEOPLE...