Global Sun Pools Complaints & Reviews

Global Sun Poolsquote

My husband called yesterday inquiring about price. They said the will come to the house to give us a quote, they schedule us for 5:30pm. It was and hour later and they did not show or even have the dignity to call to let you us know if they were running late or not coming. So my husband called back and they told him that the person that was coming to our home to give us a quote was not working that day. The said we can reschedule for the next day for 5:30 which we did. They end up canceling on us again. I mean, this is how they do business?? It's so unprofessional!!!

Global Sun Poolsjunk pools

Nothing on my global sun pool worked right the ionizer was a joke and I had to put chemicals in from the first week... The liner ripped, so much j for life time guarentee.. I stopped paying for a inferior product and they sued, so I filed bankrupt and they can have their sorry pool back

  • Ag
    agoodcompany Mar 27, 2017

    There is nothing factual whatsoever about this "complaint." Global Sun Pools, Inc. is always eager to walk a customer through how to accurately operate their pool. If there ANY customer that needs help in ANY way please call me at 1 800 706 0907 ext 3031, Sean Warren. There is a startup kit that includes chemicals but they are not to be continuously used with the ionization system. Liners just don't rip by themselves, they rip due to wear and tear. Global Sun Pools, Inc. sells one of the highest quality products in the swimming pool industry! Global Sun Pools, Inc. is considered to be industry experts. Global Sun Pools, Inc. did not sue this customer and the customer would not file bankruptcy over a pool payment!

    0 Votes
  • Bl
    blulover Jul 05, 2017

    I called inquiring about a Pool, looking for different styles, and prices. I had to have someone come out and survey my land. They also wanted to do a credit check, I said I would be paying cash, they told me a credit check would still have to be done to prove I was the Home Owner. I gave them a website for the Property Appraisers website to show I was indeed the Home Owner. But, they said they could not help me . I am glad I found all of these complaints, they made up my mind for me. Please note, I worked for a Pool Contractor for 8 years installing Pools above and in ground. This is not the way to do business, Thanks for helping me see the truth about this Company.

    16 Votes
  • Gl
    Global Sun Mar 18, 2019

    @blulover The routine credit inquiry Global- Sun Pools, Inc. runs checks to make sure the customer owns the home, verifies the customer is who they say they are, for the safety of female/male sales representatives who we are obligated to protect, and to make sure the customer is not in foreclosure or bankruptcy as our product is considered a luxury item and cannot be purchased directly prior to or during a bankruptcy proceeding (even when paying cash.) This information cannot be obtained through a property appraisers sight. All commercials and the web site state, " Pool /appointment/offers subject to credit check/approval." Our experience has been if a person is unwilling to grant an inquiry there is a possibility that they could be hiding something (like being a competitor.)

    -14 Votes
  • Hm
    Hmmm....... Mar 08, 2019

    I live in Florida. Global Sun Pools runs a commercial on local TV that specifically advertises an above ground pool, installed for $399. There is print on the screen that states that the offer is for FLORIDA Landowners only. Being a Landowner, I was interested and visited their website to further review their offering. There is an asterisk after the price $399* for a 15 x 24 that includes pump, filter, liner, ladder and automatic pool vacuum and free installation.

    Here is the meaning of the asterisk:
    At the very bottom of the web page in very tiny print, it states "In MANY states including but not limited to AL, FLORIDA, SC, LA, TN, and VA purchaser(s) MUST HIRE THEIR OWN licensed state/county contractor and or install the pool themselves. Global Sun Pools, Inc. is not responsible for installation in any state that requires a licensed state/county contractor.

    If this is the case, why would they advertise free installation in a State where they won’t install it for free?
    First pass seems as though there is deception here.

    Furthermore, they REQUIRE you to hire an Attorney, who must review and sign a Liability Release to Global Sun Pools. You MUST also provide a copy of your Property Deed, a copy of the Permit for the pool installation, copies of four pictures of site preparation, and to top it off, you MUST purchase a $300, 000 General Liability Insurance Policy naming Global Sun Pools, Inc. a Nevada Corporation as additional insured.

    WOW!!! Sounds exorbitantly more expensive that the advertised $399
    Final pass, DEFINITE DECEPTION!!

    16 Votes
  • Gl
    Global Sun Mar 19, 2019

    @Hmmm....... This particular person is either a competitor or someone that has not thoroughly/correctly analyzed the TV commercial and/or the web site. The thing they fail to point out is the $399 is with FREE INSTALLATION on the CUSTOMER'S READY SITE. The site preparation in most cases actually takes more time and expense than the installation itself. The customer is responsible for the site preparation not Global-Sun Pools. The site preparation can require a large backhoe and/or bobcat. The average dig required to install an above ground pool is approximately 2-3 feet. In addition to the dig, you must have several tons of masonry sand for the site preparation. Depending on the locality a permit must be obtained for the site preparation and/or pool installation before work can even begin. Also we cannot install the pool on the customer's ready site unless the customer owns the property, which is why we need a copy of the property deed. The reason for the liability release is that Global-Sun Pools is installing a pool on a customer's ready site, Global Sun Pools does not want to be responsible for the customer ready site if the customer had the work done him/herself. In Florida for a contractor to do the work he must be licensed. The general liability insurance policy in most cases the customer just adds the pool to their homeowner's insurance at no additional charge. The * after the price that the person complaining is referring to is the two additional disclaimers directly below the $399 price. They are *Additional cost may be required and *Offer not available in all states. As aforementioned, additional costs may be required for site preparation. The second * dictates that Global Sun Pools does not sell/install in every state. Both these *s are very reasonable and certainly not unfair in any shape or form. In fact, the advertisements were reviewed and approved by the Better Business Bureau. The Better Business Bureau has approved the web site and TV commercial that the complainant is referring to. We presently have an A- rating with the Better Business Bureau, which is a fantastic rating. In summary, there is no deception. The complainant is either a competitor or someone who is not knowledgeable about advertising. Blog posts are done anonymously like this for a reason. Anonymous blogs are unverified salacious and cannot be relied upon. If there is consumer that does have a question about the offer or any of our line of pools please call me directly at 1 800 706 0907 ext 3031, Sean Warren.

    -7 Votes
  • No
    NobleHead May 15, 2019

    @Global Sun I agree with you Sean Warren of Global Sun. We should all, always be aware of how confusing commercial advertising can be, that the asterisk usually means; there is some kind of tongue-in-cheek version of bate-&-switch. A high rating with the Better Business Bureau usually means the business in question is quick to respond and quails complaints against them by pointing out or clarifying the meaning of a usually very wordy End User Agreement. Similar to the used car dealer who explains, they have just soldout of the vehicles in the advertisement just twenty minutes prior to your arrival to the used car sales place. We heard you loud and clear. By the way, I have never sold or bought a pool in my life and probably never will. Call me a retired mugwump, who has had to cut to many sales meetings short because the dressing sounded better than the salad looked. Have a nice day...

    6 Votes
  • Fl
    FloridaLandOwner Jul 02, 2019

    I own my property free and clear and obtain the deed of course. No problem there. My land is also ready,
    as I'm looking for a new pool to replace the existing one. It is older and the liner is bad etc. So my site is already.
    @Sean Warren. I called Global Sun Pools today to enquire about the price and specifically asked if there were any other fees associated and I was told no and advised it was a one time fee for the 12x24 pool advertised here in Florida. I want to confirm all information I need before I have my existing pool removed and purchase a new one. I'm not going to go through the hassle of permits and other bologna just to replace and existing pool, nor do I believe it is even required in my county. So to confirm, Please advise if I'm correct in the following. I can order the pool, pay the one time payment, your company will then work with me to schedule an installer from your company to come out and install it on my already prepared property for the one time price of $399 which includes, the 12x24 pool, liner, pump, filter and ladder? Also, Is this a metal pool?

    5 Votes

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