Fontile reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Fontile
Welcome to our customer reviews and complaints page for Fontile. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Fontile.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Fontile's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Fontile, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Fontile. Your feedback is an important part of our community and will help others make informed decisions.
Poor workmanship
The staff at Fontile highly recommended a contractor who calls himself 'Jack of Tile' to install the tiles they sold me for my kitchen. The contractor neglected to inform me that there was a problem with the measurements around the dishwasher. There was not enough space to remove the dishwasher, install the tile and then put the dishwasher back on top of...
Read full review of Fontilenice showroom, too bad they cannot deliver what they promised
In Jan 2008, I went to Fontile and picked out some tiles. First, the salesperson named Trish told me that these tiles were in stock. I could go there anytime and pick them up. A week later, I went to buy the tiles as my contractor was scheduled to install them the next day. Trish said she made a mistake, and the color I wanted was not in stock. I could order them from Italy, but it would take 8-12 weeks and cost $300 extra for shipping. I agreed to order the tile. Months went by. It was impossible to reach Trish. She never returned calls. It was also impossible to reach anyone in the office by phone. Messages were never returned. Finally, I talked to Anthony, who told me that the tile had been there for a few days already and could be picked up. My contractor went and picked up the tile. I gave Anthony my Visa number over the phone. When it arrived, I saw the tiles were the wrong color! They just shipped me the very same wrong color that they had in stock months ago! And they were going to charge me an extra $300 for that? I send the tiles back. Anthony assured me my credit card had not been charged yet and it would not be. Stupidly, I took his word for it. I hadn’t looked at my credit card statements for a couple of months, and when I did I found they charged me anyway. I have since spoken to the owner, Gary Kershaw, and the charges have been reversed.
This place has a good selection, but it’s too frustrating to deal with them.
Fontile - Be honest to your customers! Fix your phones! Return customers'calls! Be more organized!
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