Just discovered that this company (which has been drafting my checking account twice a month for 6 years) has been paying my mortgage late, resulting in late charges and reports to the credit bureaus. Numerous phone calls (to non-English -speaking people) have gotten me nowhere. They deny paying late, except for the present month. They're having "issues" there, and "have had many calls because of late payments". They promise that the payment and letter of explanation to the mortgage company will be sent "next week" at the latest. "Next week" has been going on for 3 weeks now. In the meantime, the mortgage company is sending another bad report to the credit bureaus.<br />
In 42 years of marriage, we've never had a black mark on our credit, and now, have been reported 5 times since April.<br />
I have no idea how to deal with the credit companies to have this rectified, since FNC won't admit to being late except for this last month.<br />
The only reason we signed up with these people was convenience, and by paying twice a month, the mortgage is payed off faster. Needless to say, when this is cleared up, I'll be sending my own checks to the mortgage company, and I'll never deal with these people, or anyone like them again.
This plan offered by FNC/Citimortgage seemed good at first. My wife and I enrolled, and they began deductions applying them to the current month's balance. A few months into the plan, we found ourselves in a position to suspend the plan deductions. We started the plan back up the following month after making our mortgage payment ourselves. When the deductions began again, they were not applied to the current month's balance as they were when the plan was implemented. This resulted in us falling a month behind in our mortgage because they deducted what was necessary for us to make the payment, and they held it for the following month. When I contacted them, they did not offer ant resolution, they simply stated that they were sorry for the inconvenience. I have tried to be responsible during this housing crisis, and companies such as this one make the responsible parties suffer just as much as those that incurred bad mortgages. Very bad business practices, and horrible customer service.