We hired, People’s First Financial (PFF) in San Diego, to help us modify our loan. The person who worked for the company, Dan Short, stated that they had a 99% approval rate, worked with our mortgage company in the past, and could our loan modified. They also mentioned that we needed to be at least 2 months late on the mortgage because that would prove a hardship in paying the current loan- we were a month behind at the time. We submitted our application and were given the option to pay $3500 in full, or make payments. We choose payments and made 4 or 5 payments until the balance was paid in full. We complied with all the their request to submit bank statements and other loan related documents to complete the modification. During the process we had a difficult time contacting PFF and would get bounced around from person to person and excuses. After about 4 months we receive a “Sale Date” Notice and contacted PFF. PFF stated not to worry that they could get the “Sale Date” postponed as long as we were current on our property tax, fire and homeowners insurance and that we need to fax it the mortgage company. We were then instructed about 3 weeks later to send $8000 to the mortgage company by Western Union to prevent the foreclosure and get the modification approve. Here is a quote we received from PFF:
“You should have your modification within 10 to 30 business days, when you receive it you need to fax it to me at [protected]”
Then we receive another email stating:
“Well unfortunately they have sold your loan what is your fax number I need to get a new authorization form over to you so you can sign it and fax it back so I can give them a call. Remember the sale was cancelled so lets not worry just yet”.
“Corrin Francisco- Loss Mitigation Manager”
Then we receive another email from a person claiming to be a Move Out Specialist from PFF stating that they could get us cash to move out or more time in the house.
Incident In July 2008 I contacted Peoples First Financial so I could get information as to the loan...
I was in need of a loan modification. My friend in Chicago used a law firm in Calif. and reduced his mortgage from $3000.00 per month to $1249.00 per month. I phoned them twice and did not have my calls returned. So I did all too little research and I contacted Peoples First Financial. I believe I paid close to $3, 000.00 and was represented by Mr. Bill Bickston. Promising that my lender HSBC was eager to do loan modifications he promised that my mortgage would drop to approximately to what my friend in Chicago's loan was reduced to, $1250.00 This was in October of 2008. He instructed me NOT to pay my mortgage for three months or HSBC would NOT consider a loan modification. I followed his instructions. Over the months I updated the information he said HSBC requested including pay stubs, tax returns, etc...September 15th I received a letter from HSBC stating my home was now going into foreclosure. HSBC states they have NEVER heard of Bill Bickston nor have they heard of Peoples First Financial. They further stated they RARELY use a third party as they prefer to deal directly with their customers. In the meantime I've lost my job and have NO prospects. But I will be God Damnned if I lose my home over the likes of unprofessional attorneys who don't return calls or people like Bill Bickston who have no conscious in ripping people off. Be sure to look over your shoulder Mr. Bickston as what goes around comes around, hundred fold.
If you dont want to lose your home dont call peoples first financial they took $2500 from me saying they will get your mortgage loan modified its been 11 months and I finally recieved a letter from Wells Fargo telling me that my loan remodification had been denied. After close screening by Peoples First Financial staffers Monica and Leslie that I did meet at the criteria that is when I was told to send the $2500 and that I would get a loan remodification from Wells Fargo at about a 5% to 6% interest. I am now in worst situation than when i started the process and possibly losing my home.
I am writing in regards to Peoples First Financial because these people have had me tied up in a Modification claim since September of 2008, and as of March 23, 2009 I have not received any information about my claim. Upon calling them on March 23, 2009 they told me that I could not get a refund in the amount of $2, 495.00 because I took it upon myself after talking to the Better Business Bureau and finding out that they had several complaints against them from other clients, and also had a grade F with the BBB. The representative that I spoke with today said that BBB here in Tennessee had nothing to do with them in San Diego, CA. and that the complaints that they had against them had been settled.
This company has been supposely working in my behalf since September, and never contacted me on their own without me calling them and asking for the representative that was suppose to be my contact person to call me back by leaving several messages on recording systems. When I finally got to talk to him today, he stated that I would have to send a email in to the Refund Department of Peoples First, but I probably would not get any type of refund because I broke the contract by calling Countrywide to see about making several payments on my home so that I would not lose it. I was currently seven months behind with no calls from Peoples First to let me know the status of my claim at all. The rep. said today after telling him that I wanted my claim closed and my money back that Tennessee could not do anything to them because they had different laws in CA., and that it would be a waste of my time.
I have had two representatives from Peoples First, and the first one called me and said that he was no longer with Peoples First, and gave me everyones name that had something to do with them, phone numbers along with their extensions, and their business title. I think if there was any way at all these people should have to award each client their money along with being put out of business so they will not scam other people. My contact person also stated that if they were in such a downfall why would their name and company still be telecast on the TV.
If I had seen this before I tryied to get help I wouln't of hired them to help with my loan. Which I was getting nowhere with on my own. It was my Bank that put me in this situatuion. But thank to Peoples First I am now caught up on my back payments and in a 5.5% 3o year fixed. They(Ray) got me what he promised, accually lower than told, and I couldn't be happier. Sorry to ruin all this negativity.
I heard that there will be a 20/20 special about this company exposing them for what they really do. About a year ago when I 1st needed help, I went to them. They said $3, 000 to see if it was even a possibility to help me. After a month and a half of waiting, they said theres not too much they can do for me. The gave me back $2200. $800 for them to tell me they cannot help? Ridicuous! I hope whoever runs this pitiful business goes down and goes down hard! Anyone working there may want to look for employment else where. I have a feeling they will not be around much longer!
This company is definently a scam. We were contacted by James (ext. 216) in August '08. He promised that if we paid PFF 2495.00 that he could guarantee that Homecomings Financial ( mortgage company ) would settle on a 3 - 6% Fixed rate. We sent a money order to PFF and since then, have been chasing them down for details and callbacks. James also instructed us not to talk to, or make any more mortgage payments to HF. Last month (Nov.) we talked to Marcell (ext.145) and Trevor (ext.500) and both said that James should not have promised those numbers! ( which means he lied ) We had authorization forms signed and notorized sent to PFF which were never returned or forwarded to HF to be processed so they could assign a mitigator to our case. We were asked in mid-Nov to update our bank statements and P&L which we did. Talked to HF on several occasions (they call everyday) and asked about the authorization from PFF to which they replied "we do not accept fax authorizations". So PFF never mailed the proper paperwork to HF to take the process to the next level. Today, 12/17/08 after leaving another message for Marcell (ext.145) got a call back from Leslie (unknown ext.) who stated she had been assigned our file. She said that PFF was still waiting on certain documentation from us before they could move forward. I told her that as per my last conversation with Marcell that they did not need any more paperwork from us and we were just waiting for HF to assign an agent to the case. In the same conversation with Marcell he passed the call to Trevor who for 30 minutes tried to sell me on the idea of declaring bankruptcy and that they could get me cash to move out and could put off foreclosure for up to six months so "you can live rent free". This is bad business and not to mention bad ethics. I am not, and have no desire to dodge my payments. We are just trying to get a more resonable interest rate. (Currently 9% and rising monthly) So today, after demanding a refund Leslie calls back and tells me that HF had actually come to an agreement of 7.6% ( not the promised 3-6%) and would be sending a new loan agreement via FedEx. I told her this was unacceptable and not what we paid for and demanded a refund. Leslie said she had contacts at HF that she would call and see what she could do as well as personally walking over to the refund dept. and requesting that we get our money back. I am days away from blowing the whistle to every television station and online media outlet that I can about PFF bad business pratices and fraudulent sales techniques. Not to mention my good friend the D.A. for Catawba county and the Attorney General of N.C.. All my hope rests with Leslie being able to not only get my money refunded but working out a deal with HF that is in line with what was promised to begin with. ...just got off the phone with PFF and somebody I've never spoken to who informed me that we will not be getting a refund because they did get us a loan mod.(7.9%) regardless of what we were told in August by James (ext. 216). Basically... screw me for not reading every bit of the contract, even though James said don't worry about those terms because we will without a doubt be able to get you a new interest rate of 3-6% and it will only take up to 60 days. Apparently the new loan is in the mail ( again ) from HF and PFF reccomends I take the deal even though it's not what they promised. They are liars. End of Story. Shame on me for buying what they were selling. Which was a huge pile of B.S. I'm out 2495.00 and will now forclose on a house that is worth 50, 000 less than what the loan is for. Ain't America great!!
I received several calls from Peoples First Financial regarding assistance with loan modification with my lender Countrywide; I fanally agreed to contract with them to represent in getting a loan modification with countrywide. I have been working with a Mr. Robert D Hansen who assured me that they work with countrywide a lot and will be able to get my loan modified, and that I should not contact them until the modification goes through.
Some 13 weeks into the contract and some $2000.00 taken from my account ( I have proof) and after repeated emails to Robert and numerous phone calls to Peoples First Financial, I finally received a corespondence from Countrywide saying that they are going to foreclose on me. Coutrywide has no knowledge of Peoples First Financial contacting them to represent us.
I am still calling Peoples First Financial to have them refund my $2000.00 back to no avail; I have called them exactly 22 times and have spoken to two people the last being Ruth who sent me to speak to a Derick Souquah a supervisor who has his voice mail on for ever. They do not return calls and refuse to reply to my numerous emails even when I flag a read receipt on my emails they will read and not reply.
Like other evil thieves out there they are cunningly preying on victims with mortgage issues.
Please please beware of Peoples First Financial, I plan to seek legal action from a legal pool I belong to at my job, and will write and publish to as many sites as I can.