Faucet Direct reviews and complaints
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botched return and refund for damaged item
I ordered several items on April 11. Received them in a timely manner, however one item, a shower bar, was received damaged. The finish was chipped and scratched, and it was obvious this had happened before shipping. I contacted them about replacing this item, and returning another item, a wall connecter, that I did not need after all. They say you will...
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This review was chosen algorithmically as the most valued customer feedback.
Bad service
Very dissatisfied. My original order was for a couple of bath faucets in brushed nickel finish. I paid for 2 day shipping for this product but however got it in 4 days. That was OK as it did not delay my project too much. However when I got the faucets they were in the chrome finish. Setting up an order for replacement and first day shipping and free return...
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