ETix reviews and complaints

Etix sold tickets for an event called Edgefield Brewfest, originally scheduled for June 26th. I purchased two tickets. This event was then rescheduled to July 10th due to extreme heat. However, I had previously scheduled out of town plans. I, then, submitted a refund request (#[protected]), and have not heard back. I sent two follow up emails. I've also tried calling three times, and I've left my phone number on their system several times, which indicated that I would be called back in the order the calls are received. I even sent them a tweet for help and still no response. Thank you.

I had tickets for a show in May, which was understandably cancelled due to COVID-19. So on July 9th, I received an email saying a refund will be issues within 30 business days. Well I waited that time, and still no refund. So I send them an email... received no response. Waited another 30 days, and still nothing. I sent them another email, as well as messaging them on social media, and still no response from them. The promoter of the show, After Dark Presents, said to me that I should've gotten the refund already. Now it's September 30, almost three months after the initial refund was issued, and I still have not seen the refund. After a few phone calls, and essentially a two hour hold, I finally got through to a representative so stated something along the lines of that "the order is still processing and that's the most up-to-date information we can give you." I restated my concern and she repeated the phrase the same exact was as if reading a script, with no sympathy or apology. I don't think I'm ever going to see this refund.

PLEASE read the small print. This companies WEB page is built to deceive. The tickets were displayed so that a lower price ticket is plainly stated that it is a GENERAL ADMISSION ticket. The higher price tickets had no mention of GENERAL ADMISSION. I ordered the higher price ticket assuming I was buying assigned seats. I was wrong, they are also General Admission. Their WEB states 100% Satisfaction, yes they are satisfied that the scalped me for $100 more per ticket than I could buy at the door! They refused to refund my money only 30 minutes after I purchased the tickets.