Rapid Data Recovery review: Robbery

I contacted Daniel Evans from Rapid Data and was quoted between £97 and £150 to recover approx 120Gb of data from a hard drive with a mechanical fault. Thinking this was a good price I sent the HD off and phoned four days later for an update.
I was told that the engineers were unable to find any data on the HD and that they suspected the PCB on the back. To try another recovery they would have to replace the PCB at a cost of £195, due to the part being ordered from America.
I called Daniel four times over the following week and eventually was told that they had received the new PCB, installed it and tried to recover the information. I was told they were only able to get 2% of the data back before the second PCB broke down, and that the data recovered was all corrupt.

At this point I told Daniel that I was not prepared to pay any more money for further repair attempts, and asked him to return my hard drive. He told me it would be returned in that evening's post, but four days later I had to call again. The UPS tracking number he gave me was incorrect, and I had to call him 3 times to remind him to contact UPS and find my HD.

Eventually I told Daniel that I was considering legal action as I felt he had lost my hard drive. he called me that evening to say he had found it and re-sent it. It arrived the following day, and there is no evidence of any work having been done to the hard drive.

I have since scanned the internet (which I wish I had done first) and found that many people have had the same problem.