I ordered the Judging Amy Box Set for Xmas, and was so disapointed that it was fraudulent to have paid for...
I ordered 2 DVD sets from DVD Donkey on Dec 5, 2007. After about 2 months I finally did receive one set which was Carol Burnett show. These were copied from TV Land marithon weekend and sold as the real deal. Very poor quality and they show that it is copied from the TV Land network. I also had ordered the Laverne & Shirley DVD set in which I was charged 88.99 plus 28.79 shipping. I never received this set and never received a credit. Now DVD Donkey will not answer emails and their phone is not working.
My family ordered a DVD box set from DVD Donkey. The money was taken from our account the next day... The box set was NEVER received. The website doesn't give any direct company information (address). Before I made the purchase I searched for any negative reports on DVD Donkey and found none. Clearly by the previous person's report of TV Milk - the company name changes for a reason! On my printed receipt it gave a toll-free number... which is DISCONNECTED. The charge had a phone number on my bank statement 888.788.6455; which is for TV Milk. After going round and round... the mail box is full and I couldn't leave a message!
In looking for DVD Donkey or TV Milk information I found another person that was refered to TV MILK by the website of television network ABC. After reading reports here of people dealing with the run-around for as long as 9 months, I immediately called my credit union, and they are taking care of it from their end... looks like someone is snookering major companies into a ripoff scheme called 'DVDDonkey', 'TVMilk', etc. I just feel sorry for the people who find out the hard way under their next name. There is something to be said for brick-and-morter stores.
I ordered That 70's Show complete series on 12/5/07 for a Christmas gift. Not knowing this was coming from Canada and they were tv copies. I have called and on occation been able to talk to someone who keeps reassuring me to wait while they investigate the where abouts of the DVD's. I have had the most luck reaching someone on live chat. But they will not refund my money and keep telling me that my product is tied up in customs.
The tracking # I got is bogus, Canada post has no record of it.
Where do I start. I should have suspected something when I saw the character of Donkey from Shrek. That is a copyrighted character. Oh well. I ordered "Perfect Strangers", probably my favorite TV show. When I got the package (which arrived in a timely manner), I started watching the DVD's. Three of the episodes I watched froze in the middle of the episode. One of the DVD's, clearly marked "Perfect Strangers" contained episodes of "JAG". Another DVD was totally blank. Another episode was slightly out of sync.
To add insult to injury, I found that their "promise" to respond to e-mails within 24-48 hours was totally bogus. After I threatened to start legal proceedings, they responded. Gee, go figure. They told me that they would refund my money (which they did within 2 days) and send me a return envelope in which to return the videos. They also informed me that they would take the postage out of the refund money. I didn't much care, because I just wanted to get rid of the worthless DVDs.
So now it is two weeks later. I STILL don't have a return envelope. And as I have lost the invoice, I have NO idea of the return address ( except that it is in Canada). My google search of the company name led me to this site.
Thank you for allowing me to vent.
I live overseas, and ordered the entire 6 seasons of "Judging Amy". I received the DVDs, and have found that...
DVD DONKEY is a big scam... Unfortunately I did not see this web site before I ordered a very hard to acquire...
I placed an order through DVD Donkey on October 13, 07. They state that items will be shipped within 2-4...
DVD Donkey is a scam. DO NOT BUY FROM THEM.
On 9/16/07 I purchased Karloff's Thriller series for $68.99. DVD Donkey added $19.19 for shipping and then added a surprise fee of $7.14 as a "system charge for processing fee of card," total charge 95.32. They did respond when I asked them about the charges, but then as the weeks dragged on and I sent emails asking when I would receive shipment, they ignored me.
Today is 11/6/07 and I have received no replies to my messages and have received no merchandise. I am disputing the charge via my credit card company.