Claire's reviews & complaints
The good, the bad, and the ugly - discover what customers are saying about Claire's
Welcome to our customer reviews and complaints page for Claire's. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Claire's.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Claire's's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Claire's, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Claire's. Your feedback is an important part of our community and will help others make informed decisions.
i've experienced crappy racist's management at claire's these last few days!
i had a problem with them, they said that's why jacksonville, nc store in particular only have the one black employee working for them.
So i'm guessing she alone is good enough to fit their quota.
they tried to convince me it was the "black" sales rep. Fault, when in actuallity it was white management not being honest.
btw she is brown, not "black".
Do to the horrific experiance at claire's & seeing they have a video camera globe on their store ceiling, they can probably see my credit/debit card security pin code that i entered into their system at checkout... Today i withdrew all funds & deminished credit limit on the card to a zero...
Therefore i can be sure their trickey, deceptive practises will
not affect my account. I do not trust knowing that claire's store could possible have access to any of my brown pennys.
An incident that occurred at a Claire's store in the Alderwood Mall in Lynnwood, Washington. On Tuesday June 18th at approximately 4:20 PM my Daughter and a friend were shopping at the mall and went into Claire's. After browsing for approximately 10 minutes they left the store, they did not purchase any items. They continued to walk around the mall and were...Read full review of Claire's and 14 comments
False Imprisonment and false shoplifting charges
I am writing out of frustration regarding an event that happened on 12/29/2010. My 17 year old daughter was shopping at Deerbrook Mall at Claire’s Boutique when she was physically stopped outside the store by an unidentified employee of UF Security (contracted by Claire’s) and was falsely accused of shoplifting. My daughter was made to go back inside the store where she was found not to have any merchandise but was still hauled away by the mall police and issued a citation for “theft under $50”. I now have to go to court to defend my daughter’s rights. She was with her mother at the time of the incident who was made to leave the store while my daughter was searched.
The thing that gets me is that this was a busy shopping day, being that it was just after Christmas, there were many people in the store. The "employee" obviously made a mistake, or even giving benefit of the doubt, maybe she thought she saw something. The standard practice of a store accusing someone is to maintain constant surveillance on the shoplifter in question so that they can't "ditch" the stolen merchandise. This helps the store from avoiding any embarrassing mishaps. If they don't have any merchandise on them the practice is to let the suspect go. This didn't happen. Now I have to hire an attorney to defend my daughter against an incompetent, poorly trained and bitter employee who can't admit that they might have made a mistake. The worst part about it is that I reached Claires regarding the matter and their stance was that they are going to support their loss prevention person and proceed with action against my daughter, stating that although they "don't want to give her a record, it is a good way to learn a lesson". A lesson of what?!?!? That they have a record of doing this? That they hire incompetent people to "profile" potential shoplifters?
I hope that everyone that reads this and has had a negative experience in Claire's or any other retail store thinks twice about shopping there. Especially if they just have that sinking feeling that someone is watching them unjustly. I, personally, will never step foot in a Claire's Boutique or any of their sister stores, nor will I ever go back to Deerbrook Mall, in Humble Texas simply because of the treatment there.
The complaint has been investigated and resolved to the customer’s satisfaction.