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1:15 pm EDT
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Purchased a swing set on their website. The site indicated that items typically ship fast ("same day"), but soon it was disclosed that it would be weeks before they would ship anything. Waited 8 weeks, and they indicated that the items shipped. The tracking website was updated daily with new estimated delivery dates. Waited weeks, and according to the...

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R
4:46 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Total scam. I have ordered from Willy Goat and it was disaster. I didn’t get the items, which I have bought from them, but the seller was too busy and hadn’t had time for me and for my problems. As well as he told me that my credit card was duplicated and they couldn’t return money therefore. When I have solved problems with the back, the rep stopped to reply to my questions. Not recommended company.

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9:44 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a swing set less than a year ago and they will not honor their warranty for rotting wood which is supposed to be 10 years. I tried to contact the maker but they say Willy Goat needs to replace it and they won't. They are not an honest business. I should have gone to my local Toys R Us or Walmart instead. I can send pictures if anyone is interested.

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