Chez Moi Studio reviews and complaints
Disrespectful and Egotistical Store
Since it's prom season I went into the store looking for a dress. I didn't even get the chance to try anything on as I was told there was nothing I would be able to afford. The staff is so rude and kept muttering under their breath in their native tongue, I'm guessing russian, something that is intolerable and blatantly disrespectful. If you are a returning customer they treat you like royalty because they know you have the money and this is how the business stays afloat. They literally grovel at their fetet it is so disgusting and fake. If you are anyone else, you better show them how much you have and look like you can afford their dresses as they will not even let you try on their dresses. So appalling please don't waste your time and money here as you can get better dress with MUCH BETTER customer service elsewhere, like Bloomingdales or Nordstrom, with an excellent return policy. Chez Moi does not issue refunds so why would you even bother with them? TERRIBLE!
Country of complaint: United States
Address: Forest Hills
The complaint has been investigated and resolved to the customer’s satisfaction.
Unprofessional Staff
Firstly, I have NEVER been treated with so much disrespect in my life. Upon entering the store, the manager, Mandy, had asked what I was looking for and I said I was interested in a specific designer's dress, and she then proceeded to rudely go off on me saying that there were countless dresses that fit my description and to just go upstairs myself to look for the dress. I should"ve known then and there that this was a store I should not do business with, but I tried to give her the benefit of the doubt. I saw that the dress was not there and told the manager and she said she would order the dress for me. When she made the call to the dress company, she told me not to speak and so I just stood there while she carried on the transaction, without ever mentioning the price I would be paying. Then when she wrote out a receipt after the phonecall and I was shocked at the price she had written because I would NEVER agree to it. But she said that the order was already placed and that I could do nothing about it. I figured I would just live with the dress because there was nothing I could do at that moment. The next day I went to another boutique and saw that I could have ordered the same dress for $100 less! When I called Chez Moi to ask for a cancellation, they proceeded to bad mouth the other store saying that I would probably never see the dress if I ordered from them, which couldn't be further from the truth because I did in fact receive another dress I ordered 2 weeks earlier than theirs. To add insult to injury, the owner told me to go to hell and not step into the store, but afterwards the manager picked up and said she would give me a discount. When I went to Chez Moi the other day to pick up my dress, I was amazed to see the poor construction of the dress, missing feathers and uneven hem lines to name a few. I had tried on the dress at another store and this felt like a bad copy of the dress and a totally different dress altogether. The manager even seemed to take notice of the damaged dress but refused to do anything about it and called me a prima donna and a b____(female dog). She then told me to get out of her store or that she would call the cops. I was truly dumbfounded by her actions as all I wanted was the dress that was promised to me. She then started to call me crazy and rudely snapped, " Is this how you asian people work?" while raising her eyes to her forehead with her fingers. I was disgusted by her remark and this made me want to leave the store on my own accord, but I already had a deposit with them and did not want to lose it. She said she wanted nothing to do with me and that I was banned from the store and then called the cops on me. PLEASE DO NOT SHOP HERE IF YOU WANT TO BE OVERCHARGED AND TREATED LIKE A SECOND-CLASS CITIZEN! I am living proof that racism still exists and am truly indignant that a business could be running in this way. They have the worst manners and are thugs in disguise. If you shop here, you will regret it and please don't make the same mistake I did in shopping here.
Country of complaint: United States
Address: 71-47 Austin Street NY 11375, Forest Hills, New York
The complaint has been investigated and resolved to the customer’s satisfaction.
Unprofessional manager and unsatisfied purchase!
I live in Pennsylvania, but go to school in Riverdale, NY. Being that the BIG Graduation BALL is right around the corner I decided to go to Forest Hills, Queens instead of my hometown, where I was pretty sure none of my friends would search for a dress. After coming across the perfect dress at CHEZ MOI STUDIO located on 71-47 Austin Street, Forest Hills, NY 11375 and their telephone number is [protected], I decided to purchase it even though it was completely out of my budget. The dress that they were trying to sell me was damaged but insisted that I should by it because 'it doesn't matter' said on of the sales women. Then she said I can order it and it will be in on a Wednesday. While paying, the manager quickly wrote me up a sales receipt and brushed me off, mumbling under her breath that she cannot be bothered. If I did not like this dress so much I would not have ordered it and in a very lady-like manner cussed her butt off. WELL... That was a lie-it came in on Friday and was missing the crystal trimming. I traveled from Pennsylvania om a limb and they did not even call me to notify me my dress had arrived I just decided to drop in. The manager quickly cut off the trimming off of another dress and sloppily sewed it onto mine, which was by the way cut crooked, the thread was sticking out and there were several crystals missing. I noticed the missing crystals and called her, she told me to come back and she would fix it. Then when I get there she said she can't and that she would order the trimming by following Wednesday. Only because I love the dress so much, I agreed for the replacement. However, she was completely rude and obnoxious about it and said if I don't want it i can have my money back because she could sell it to someone else. Now that is not something a manager should say. After searching for another dress I discovered her overpriced dresses in her boutique were ALL damaged and had numerous beading, crystals, tears, snags and stains on their dresses. I WILL NEVER GO BACK THERE AGAIN AND WILL MAKE SURE EVERYONE IS AWARE OF THE HEADACHE THEY ARE GETTING THEMSELVES INTO WHEN PURCHASING FROM HER.
ALSO, I saw several of the dresses she sold at Cache in Roosevelt Field Mall in Long Island, NY for half the price. Talk about a rip-off.
Country of complaint: United States
I just want to say that I am truly disgusted at the way some people speak about Chez Moi. This is my absolute favorite store, and there is nothing the owner wouldn't do for you. The ladies who work for her are very warm and kind. Everytime I walk in there, I stay longer after i buy just to talk because i love there company. I don't spend so much money when i go, and they don't mind that at all. For the man who complained about his wife who previously worked for them, i'm sorry you feel that way, but i have known the owner for over 20 years. She is the most honest, and sincere woman i know. Don't try to make someone's store look bad because your sorry your wife was fired. The clothing and dresses they have are beyond. The ladies are very sweet, and i am a proud shopper. Don't listen to those who want to complain because they could not afford the quality items they carry. If your interested in unique pieces, and satisfactory service, go to chez moi. It is always guaranteed.
Notice one thing... Every bad review written is written in decent English, while every good review is in broken English. The owner and manager and most staff are Iranian and don't speak English very well. Just food for thought...
My complaint is of a different nature. My wife worked for Chez Moi for approx 2 weeks in late August, early September. After her first day she came home astonished! She said she can't imagine how they've been in business so long with the rude, disrespectful, and racist service given to their customers. Nothing any different from other reviews you've read here. But after working a week my wife went in to get paid and was given a sealed envelope by the owner. My wife opens the envelope to see that the money is short approximately $25. My wife asks about the discrepancy and the owner says she's busy and she'll give it to her next pay period. Another employee says that happens to her all the time, but she doesn't complain because she needs the job. The following week when my wife goes in to get paid, not only is the $25 not added, the current week's pay is short $20 as well! Granted, $45 is not a lot of money. But if you've been in business since 1979, consistently hiring employees off the books, a slightly cheating them out of their well deserved wages...
Can you imagine how much money this woman is pocketing? I can only assume from my observation that she's hiring people that may not have papers or who are in destitute financial situations to lessen the chance of complaints. She pays cash, off the books which is illegal as well. Now the reason why I'm posting complaint is because justice needs to be served. I suggested my wife file an official complaint with the Department of Labor, but she doesn't want to rock the boat for the nicer staff of ladies who work there and really need the job to survive. She is a mom/housewife who was looking to get out of the house and work part time when school started. This is not a disgruntled angry ex employee rant. I am a manager for All-Star Moving & Storage, Brooklyn, NY (BBB accredited) and my wife is the co-owner (she and her father) of Romantique Boutique which served the Jackson Heights area for nearly 30 years, and since early 2000 has been successfully doing business in the Doral area of Miami, FL. Again, this is not about the money, but simply the principle. People like this don't deserve the privilege of doing business in such a high end, high volume neighborhood. Do your homework and please think twice before giving the thieves your hard earned money.
HORRIBLE STORE! TERRIBLE SERVICE! GO ELSEWHERE!
Vida the person I dealt with on the phone was totally unprofessionial. I wanted to order a dress over the phone - she said she has it in stock in a wine color - when it came time to place an order she wanted a $300 deposit. I gave her my credit card - 3 days later she calls me and says the dress is only in stock in silver not wine. I said i wasnt interested in the silver dress - she said no problem I will refund the $300 I charged to the card. When I called her again after 10 days - she said "NO YOU ORDERED THE SILVER DRESS YOU MUST PAY FOR IT" - I refused to be talked to like that - she started screaming on the phone like a Lunatic...I ended up calling my AMEX company to dispute the charges - they instantly refunded my money. 3 days later she charged the same card another $850 for the balance of the dress out of spite because I got my deposit back from the bank.
STAY AWAY - SHE IS A CROOK - SHE BELONGS ON THOSE "CH 7 ON YOUR SIDE SHOWS BECAUSE SHE STEALS FROM CUSTOMERS.
Writing letter to BBB, obviously getting my other $850 credited from bank & will make sure everyone hears about this terrible business.
Chez Moi WHAT A HORRIBLE STORE! As a mother of a young teen you want to make their prom dress shopping enjoyable and memorable. Boy oh boy it most certainly was and NOT in a good way. First of all I went with my three daughters my eldest whom is 28 and my other two 16 & 14. I was in search of a prom dress for my 16 year old, my 28 year old lives in the neighborhood. Being that I live upstate and my 16 year old daughter wanted to buy a one of kind prom dress my eldest daughter recommended Chez Moi because she has past by the shop numerous of times and noticed quite a few lovely dresses in the window. Needles to say I did google the store and did read the BAD REVIEWS, but I am one not judge by others but to form my own opinion. Well needless to say they were ABSOLUTELY CORRECT! We entered the store about 6:20 and ask if they were still open the lady says yes but until 7:00 pm and it WOULDN'T be a problem. We proceeded upstairs where there were two sales ladies one young lady and one older lady they were helping another customer with a prom dress . They younger lady comes over to my oldest daughter and ask if we needed help, my daughter indicated that we were looking for a dress for her sisters prom. The older sales lady begins by saying that its late already and that we need to come back tomorrow because she's been working 5 days and if we really needed something we can come back tomorrow! With that she pulled a dress from the rack threw it at the younger sales lady and told her here give them this! The older sales lady then turns back to her customer and places her hands on the customers belly and tells her " your gonna need to get rid of this before you wear this dress! How rude! Needless to say my oldest daughter went downstairs and asked to speak to the store manager at which point she tells her that she's the manager my daughter told her of what took place and all she lady did was make excuses for this woman! ******* I URGE EVERYBODY STAY CLEAR OF THIS PLACE DO NOT WASTE YOUR TIME, ENERGY OR MONEY! I have worked in the retail business and would never treat anyone, like these poor excuses of human beings have treated people. My guess is that this must be a family owned and operated business because the complaints have been coming in since 2007 and the NASTINESS, RUDENESS, UNPROFESSIONALISM is STILL THERE! I can guarantee after my post, they will probably have a family member post how a WONDERFUL EXPERIENCE they had at the store! CHEZ MOI GET RID OF YOUR LOUSY SALES STAFF, HIRE NEW, YOUNG, ENERGETIC AND POLITE SALES PEOPLE AND YOU WILL PROBABLY MAKE THE MONEY YOU CLAIM TO MAKE!
This boutique is probably the worst boutique i ever went too, i went in looking for a dress to buy and the sales women treated me so badly and disrespectfully telling me to go to Marcy's if i wanted to look through dresses, because i told her I'm not sure what i want but i know definitely i will find something here, and i was ready to spend allot of money on 3 dresses they had, but i didn't because they do not want business treating their customers with no respect and with no manners its disgusting and the store itself looked unprofessional, personally i would fire all the employees and close down their business. Worst experience ever, they should not be allowed to keep the business open, and i advise people not go there, go to OZ bought 3 dresses and the people are very polite and professional, definitely going back. Chez Moi sucks!
Rude sales person and biased people.hate them, never going there again.They should treat every customer as a potential customer and not be judgmental.I regret having bought the dress there.I tell my friends not to go there.
I went to Chez Moi located on Austin street in Forest Hills to look for a dress for a party I'm going to attend later this week. I was amazed at all of the beautiful dresses they have, but was even more amazed to hear the stuff that was coming out of the manager's or owners mouth. She was extremely helpful in the beginning by recommending dresses for me, but after I tried them on she would make comments about my body which made me extremely uncomfortable. If your trying to sell dresses, I would imagine you wouldn't make negative comments towards your customers. As I was trying the dresses on, she would complain about her workers, saying that one particular worker should have been a blonde because she is so stupid. All she did was complain, mumble in english and farsi and talk down to her workers. She was very unprofessional. At one point, one of her workers asked her where to put a stack of dresses, and she responded by saying in a condescending tone right here, why do you think I just made room here? To dance? It's very obvious this lady is very unhappy with her life and takes it out on her workers as well as her customers. I ended up not purchasing anything, the atmosphere was extremely negative and I didnt want to give business to a lady with such disgusting manners.
Now I am scared. I went into Chez Moi and found the very dress I was looking for. I found it online too, but decided to buy it from Chez Moi. The woman told me that it would be no problem to order the dress in the color I wanted and I would have it by 9/12...I am getting married on 9/24. The saleswoman told me she would call when she place the order the next day. She did not. I called her 2 days after I saw the dress and now, she is telling me the supplier cannot find the dress, but call back the next day by noon. Call again today and they can't find it. Mandy tells me to go look on the website for another dress(website doesn't work). I don't want another dress. I want the dress I picked out and now I see on my receipt that she marked the sale as final. I will be in there screaming bloody murder for my refund before the day is over...
The first time I bought a dress from Chez Moi they were nice and polite and very helpful in helping me pick one out. Three weeks ago i went and tried on a dress and had them special order me the same one in the same color because the one they had in the showroom was damaged. They DID NOT notify me when they got the dress (why ask for the phone number if you aren't going to use it?) and after I took it home and opened the bag I discovered it to also be damaged. I literally just called the store to tell them about my dress and they told me it was my fault (not true because I haven't even tried on my dress yet) and then the manager/owner proceeded to HANG UP ON ME. I called my mom and she called from work and they hung up on her as well. I will never shop there again and do not recommend that anyone go there.
This place smells like cottage cheese and my old nana, not somewhere i'd go to wear dresses even if i was a drag queen