I ordered a camera from Camerabox on 15/06/11 and paid through paypal. Camera didn't arrive within the stated 4 working days so I tried to phone to chase up. No answer, so I emailed and was immediately sent a responce email saying 'Due to staffing problems Camerabox has temporarily ceased to trade. Refunds take 2 - 14 days' Over 14 days later and no refund. Do not use this company - check reviews on the internet as so many people have been victim to this company's fraudulent actions. The worst part is I paid by paypal so don't think I can get the money back. DO NOT USE CAMERABOX!
Ordered a camera and a lens and enquired about the delivery date on two occasions, the second asking for more detail instead of a reiteration of the information available on the website i.e. 2-4 days. Both enquiries were answered in a very similar manner and were not helpful - I replied again saying I wasn't impressed (actually I said their customer service sucked) and next I know I have an email telling me that the order has been cancelled due to fraud checks _after_ the money was taken from my account. Apparently the money will be refunded to my account within 2-14 days. Really not happy! I need a new camera for a job (my old one has broken) and this should have been delivered in good time - now I am without my money and no way to buy another camera. I only hope that I do get my money back. I have tried to phone them today but got no answer.
I have reported this to my bank and the only thing they can do is process a visa transaction dispute letter if I write into them telling them what has happened. Alternatively I can contact the police and Trading Standards and having read the other reports on this page I will be doing in the morning if I can't get through to CameraBox.
Looks like an absolute disaster, I'm £1.4K down and nothing to show for it, an awkward company, a pretty unhelpful bank and the prospect of having to deal with the police to get my money back. I feel sick!
DO NOT BUY FROM CAMERABOX!
I first placed an order with Camerabox on the 10th of May 2011. I then amended the order which was £65 cheaper. I have been in contact with the company several times by phone and email and they have always been very abrupt and rude, apart from one man. Despite the company confirming the delivery of my item and my refund on two occasions, I still have not had either. It is now nearly three weeks later and no camera. Very unhappy with the service and unsure of what to do next as I don't want to threaten them with Trading Standards as I don't want contact to endand not receive the purchase or refund!
Ordered a Nikon 18-200mm lens on 17th April. The 'Live Stock' on the website showed the item was in stock, payment taken from my account 2 days later, 21st April I got an email to say it had been picked up by the courier (2-4 day delivery). I waited, and waited... and waited. No delivery. I contacted Camerabox who said they would look into it, on 9th MAY I was told it had been lost by the courier and a replacement would be sent. So I waited again, sent further emails, was told my order was with the dispatch department. The lens was still 'In stock' on the website. A couple of phone calls later I was told the lens is now out of stock and they can only offer a refund. I was told for 10 days that it was going to be sent/was with dispatch then all of a sudden they had none. Dreadful customer service. I would advise anybody to avoid this company for major purchases. Will see how long I have to wait for my refund...
I used a price comparison website to look for a Panasonic TZ10 in red, and found an incredible price at Camerabox.
I tried placing my order on the 28th March 2011, but both Firefox and IE 9 failed to complete the transaction, and caused my bank to contact me using a "Fraud Warning System"
I told my bank that it wasn't fraudulent and went into work (29th march 2011) where I used an older version of IE (IE7) and I was able to place my order.
I selected standard delivery which it said would take between 2 and 4 days.
On the 5th of April 2011 I sent them a mail asking what had happened to my order as it was now 5 working days
I recieved a mail from Camerabox that it appeared they were out of stock and they "only have brown"
I replied and asked when they would have stock and if there wasn't any forecast could I please have a refund.
I phoned them after waiting for an excessive period of time I finally got through to someone, who said there was no forcast for when the camera would come in and they wouldn't cancel my order as they had to oblige by the distance selling regulations, and the only way to cancel was by email.
So I mailed them..
On the 6th April I got a reply, confirming that there was no dates for when the camera was due in and would I still like to cancel
Which of course I replied I would
I then got a further email stating that it wasn't a problem and I would recieve confirmation shortly
On the 8th of April and I have asked for an update, I have also copied Trading Standards in as I feel that might prompt them into action
It's now the 17th April, Camerabox became aggressive when I contacted Thames Valley Police and all communication has broken down, still no sign of my money
Checkout Hate Camerabox on Facebook if you want further proof
On the 16th February I ordered a digital camera, and had a confirmation of despatch a day later. That same...
I took advice from Thomas Green and Mike Watkins of a company called Camerabox prior to purchasing a Nikon Coolpix camera and memory card from them. They then managed to wipe all of my details from their computer order form and re-submitted incorrect information by guessing. a3855I was sent the wrong card. This was the wrong memory size and the wrong price. It was also the wrong type of card and did not fit the camera memory card slot. Both salesmen were extremely rude, biased and difficult when I iformed them of the incorrect delivered item. Gary Smart took control of the situation and was very much public relations orientated. Would never deal with this company again and would not recommend them.
I successfully received a Sanyo Xacti dual camera from Camerabox within 24hrs of purchase. Pretty good service you may think; unfortunately the unit failed with less than 10 hours recoding time in the bank.
I followed the company's instructions on actioning the warranty agreement and returned the camera to them under the RAN form they provided. Countless emails followed to the service department, there is no direct phoneline, to request progress but this was only met by statements indicating that the camera was still under assessment. This mater is still to be resolved and after having navigated my way to the numerous complaints listings I am now dubious it ever will be. I have asked them outright for a refund or failing that to return the camera but do not expect a favourable response. My advice would be to purchase your goods elsewhere.
I ordered a Nikon D90 from The Digital Camera Company which also trsdes as Camerabox. I chose them as they had good price for the item and I wanted to take advanatage of the Nikon £60 Cashback offer that has just started.
Camera arrived (but not the promised lens that I ordered, despite it showing in stock). No warranty card in box therefore I rang them (very long wait)to get it as required to claim from Nikon-to be told item was not eligable for cashback as they supply European stock. That was not on their website when I ordered(it is now in small print!) and they deny that it wasn't on the site page when I ordered.
From what I read about their fraud issues as well, I warn you strongly to avoid this online retailer.
I last bought an item from Camerabox around a year ago.
Recently (Dec 09) I've started getting spoof emails - stating my credit card details have been declined, referring to "Thank you for your order at Digital Camera Company for CameraBOX Gift Voucher"
The email contained a link to a spoof site, asking for my credit card details.
The most worrying part of this, is the spoof link contained:
- a personalised email address ( which I ONLY used for cameraBox )
- my postal address
I.e. details which ONLY camerabox had
I have tried repeatedly to get in contact with CameraBox, but they are completely ignoring my emails - even though I *know* they received my emails, because the spoof link (personalised with my email address), has now been flagged as a spoof URL.
I'm very worried about my personal details and how they were leaked !
I've had the same experience. I ordered a Canon EOS 450D but never got the camera. I were lucly to get a...