BillMatrix reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about BillMatrix
Welcome to our customer reviews and complaints page for BillMatrix. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with BillMatrix.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used BillMatrix's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with BillMatrix, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with BillMatrix. Your feedback is an important part of our community and will help others make informed decisions.
Refunds
I over paided $60 to Georgia Power and asked for a refund. Georgia Power told me they never received the payment because I requested a refund the same day. BillMatrix told me that they approved the refund and refund had already been returned to my debit card. The bank has not received that payment to this day. This began on November 1, 2021. It is now...
Read full review of BillMatrix and 1 commentDuplicate payment error they refused to fix
I paid my utility bill using Billmatrix and received an error message and di not receive my confirmation email. When I call they to request they void the duplicate transaction, I was told they could not do that without permission from the company and it would take 7-10 days. I then asked to speak to someone higher up. When I told them I was familiar with...
Read full review of BillMatrix and 1 commentFailure to honor commitments
My bank made a mistake and failed to pay a bill submitted through Bill Matrix; they placed a block on my business account. When I found out about this, I contacted Bill Matrix and was instructed to send a letter from my bank explaining that the error was theirs, not a problem with my account. That was done in early May 2013 and I still (9/6/13) cannot get...
Read full review of BillMatrixInvalid checking account
Bill matrix made an error, but would not do the research to see where the error occurred. I made a car payment on 2-11-13 via online to bill matrix. On 2-19-13, I received a letter from Nissan motor company informing me that my payment was not accepted by my bank due to an invalid account number. Even though I always check both the routing and checking...
Read full review of BillMatrixCustomer refund
I made a payment to my Metro PCS account. The amount debited from my card was double the amount of the payment. I called customer service and they claimed they could not refund my money in a timely manor so I should just leave the overpayment on my account and let the next bill use the overpayment for payment of the mext months bill. Well, I'm on a very...
Read full review of BillMatrix and 11 commentsGiving a Voice to Consumers
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