BillMatrix — Duplicate payment error they refused to fix
I paid my utility bill using Billmatrix and received an error message and di not receive my confirmation email. When I call they to request they void the duplicate transaction, I was told they could not do that without permission from the company and it would take 7-10 days. I then asked to speak to someone higher up. When I told them I was familiar with credit card and banking systems, I was told I'm sorry but there is nothing we can do. I then proceeded to let them know I wanted to make an official complaint. There system has a glitch and should have caught the duplicate as it was obvious. I stated they need to insure IT looked into this right away so this did not happen to someone else. I was currently unemployed and this could cause someone a serious issue. I also state I was aware that all calls are recorded and if this was corrected immediately I would have to report them to the state commissioners office. I was then hung up on and had to call my credit card company to bock the transactios.