ReUnion.comMisrepresentation, unethical customer service

K

I have been led to believe I could obtain a full email address from this reunion.com after I pay the 3 year fee of $120. I am an insurance investigator and am well versed in databases. I thought I had found a good one. Instead, Earl advises me the "people finder" database is a separate company and the extra fees are not his concern. Earl advises my $120 is a fare price to tell me more information is available for an additional charge.

There are many rip off companies like this on the web. I was also led to believe my card would be charged $3 a month instead of the full $120. The "agreement" that says the fee is non-refundable has a window field of 3-4 lines and fails the legal contract prerequisites.

Thank goodness for American Express. If I don't get a refund, I will dedicate $4 an hour times 30 hours =$120, to spread the word for scam artists and frauds like reunion.com

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Good businesses get good customers, look what your getting

Responses

  • Ma
    Mark Reno Aug 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Just to check things out I registered (non-paying) with the false name of "Mark Rein". There was nobody at my high school with that name. Sure enough, I receive e-mails nearly every day alerting me that "somebody" has been searching for me!?! How could anybody possibly be searching for "Mark Rein"?? When such a person is non-existent? They're trying to lure me in with this mystery searcher and gee, all I have to do is "become a paying member" to find out who this person is. Uh-- no thanks. What a scam. "Caveat Emptor - Let the buyer beware"

    0 Votes
  • Sm
    Smiguel Mandee Dec 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    This site is a fraud. I have never signed up for their service but I found my name listed. Some of the information they listed along my name is not even accurate. Selling personal information with out ones consent must be illegal. Seems that they collect names and emails from other sites and make money out of it. Total Scam!

    0 Votes
  • Sa
    Samantha M. Jan 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Anyone know how to have your information removed from reunion.com?

    0 Votes
  • My
    My Name Jan 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Reunion.com is using my name without my consent. I am the only person with this name. If they do not remove the account, I am taking legal action.

    0 Votes
  • Ke
    Kelbro Jan 09, 2008

    I agree. They charged me a random fee to renew my yearly contract when I had told them I did NOT want to renew. That was last year. Jan 1st I looked at my acct. and there it was. A charge to renew.. I have been fighting them on it since then! Im going to report them to the Better Business Bureu as soon as I get all this handled!!!!!
    BTW: Try calling the customer service #.. What a JOKE!!!

    0 Votes
  • He
    Heather Wilson Jan 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Billed my account. Cannot find out how to cancel membership.

    0 Votes
  • An
    Another reunion.com victim Jan 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Reunion obtained my personal information from somewhere and is using it without my permission. This is plain unethical. Shame on this slimy serpent named Cornell McGee. I think people should boycott reunion.com. I think that the tech community should ostracize reunion.com. The community leaders should help us get together and file a lawsuit against them in an organized way. We should also find out who sold our information to reunion.com without our permission. Shame on them too.

    0 Votes
  • An
    Another angry victim Jan 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I also found my profile on the reunion page although I've never registered myself. My name is very unique and they seem to have the correct information for my birthday and location of residence. It's utmost infringement of privacy and I am very upset and angry. I asked them to remove my profile but I don't trust them. How should we resolve this illegal identity-privacy-theft company?

    0 Votes
  • Li
    Linda Anderson Feb 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This morning I got an email telling me others were searching for me. I clicked on the email and it took me to the reunion.com website. I purchased a 3 month subscription to reunion.com. After seeing it was not me anyone was searching for I called 1-888-704-1900 and talked with EARL... Earl told me that he could not refund me the charges. He did see that I just got the account that morning. He also told me that the website tells you no refunds will be credited. Do NOT use this company they are a rip-off and take your money!

    I have notified the Attorney Generals office of this scam and also the Better Business Bureau!

    0 Votes
  • Ds
    ds Mar 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am very pissed about this site and they won't stop sending me emails and I'm not who they think I am. I want to get rid of them off my email page and I can't as yet. Suggestions. I let yahoo and FCC know.

    0 Votes
  • Gl
    GL Strickland Mar 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Who are these people claiming a $5.00 a month fee then taking a year $60. on the credit card and declaring suddenly it is non refundable. They have not heard the end..

    0 Votes
  • Ma
    majorfifth May 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I got a message from a friend asking me to join the site. When I joined, it offered to check my Gmail contacts to see if there were any matches within their database. Against my better judgement, I allowed the site to do so. Only after I clicked OK did I notice the fine print that said that the site would send invitations to all of my contacts in my name!!! These contacts include my boss, my ex-girlfriends, my bank representative... I spent the rest of the morning apologizing to my relatives and friends. When I wrote the friend who had initially asked me to join, she told me that she had fallen for the same thing, and that's why I got the initial invite.

    I find this "feature" exquisitely irritating. Also, their "free" subscription seems to be ridiculously limited: you start getting messages saying that there are folks trying to contact you, but you have to buy a paid subscription to see who they are. Read the other comments on this complaints site to see how THAT goes. I will not pay a cent to these people and I plan to drop the site immediately.

    But now this site has all of my email contacts. I'm VERY nervous about what they will do with this info.

    0 Votes
  • Ja
    Jane May 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    People who've received spam from reunion.com should forward the email to the FTC at [email protected]

    http://www.ftc.gov/opa/2004/07/newspamemail.shtm

    0 Votes
  • De
    Deb Jun 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I would not recommend the services of Reunion.com. I signed up for their 1 yr of service two years ago. I cancelled two years ago right after the service started to avoid a monthly fee.
    I was in the process of closing out my checking account this month (2 years from my original charge)...without any warning from Reunion.com, they charge my account for a year subscription and over-drafted my account. I called the next day and after being on hold for 40 minutes, was told that it would take 7-10 days to refund my money and that they were sorry about the overdraft fee of $50. I also emailed them a complaint.
    This is the 9th business day and I have not received any return email and no money refunded.

    0 Votes
  • Da
    Dave Mckinney Jun 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This is a fraudulant company. they have my information stored in their systems (including my age and the places i used to live for the last 5 years) in their system WITHOUT my consent. huge privacy violation. what if i am a witness that need to be protected ????

    this is a fraud company. DONT give any money to them. btw, i never contacted them, they never contacted me, i never paid for any of their "SERVICES". they probably should start pimping their wives and mothers (since they dont care about privacy). who knows they probably do. looks like that the founder started the company after meeting his wife at a reunion. cant tell how many other guys his wife "served" before him at that drunken party!

    0 Votes
  • Ri
    Richard Lines Jul 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    It is so sad to see online businesses take advantage of people trying to simply meet new people. I was quite suspicious when, immediately after signing up for the free account, I began receiving notices in my email about someone having viewed my profile. So, I clicked on it to check it out, and it takes you to a page at reunion.com whereby they want your credit card number and if you'll read the print below the fields, (I've copied it here next: *One payment of $60 for 1 year or $36 for 3 months. It is non-refundable. If you cancel, you'll enjoy premium benefits until the end of your then-current subscription term; your subscription will not be renewed after that term expires. $1 of each credit card charge goes to the Red Cross and is reflected as a separate charge on your statement.), you should certainly become aware that this offer/company is a total FRAUD and misrepresented. As I would hope many of you do, is to take heed and not give ANYONE, nor ANY business that you haven't checked by a search on the Internet as being a fraud, and DON'T give out your credit card number! Especially if you can't get a live person from customer service on the phone. (And, even then you should beware, making sure it is an established, reputable business) If you're trying to get their emails to stop coming, simply catagorize the next email you get from them as SPAM with your email program, use a filter setup within Outlook or Outlook Express, and that should allow you to at least stop having to see their name in your received emails. God Bless Us America. And, for all those foreigners that are coming to America and taking advantage of our American benefits and courtesies, I WISH WE COULD HAVE EVER ONE OF YOU DEPORTED BACK TO YOUR OWN COUNTRY!!! Our government has made a terrible mistake allowing just anyone from other countries to migrate into our Country. I know we were founded and created from immigrants, but, after 200years, and the fact we are now an established AMERICA, it is time to close the doors to immigration. (Only by strict guidelines, and only if the immigrant agrees to adopt the American ways, leaving their foreign religion and customs BEHIND) IF YOU COME HERE, YOU BECOME AMERICAN, and believe our faith and fact... it's on our money... IN GOD WE TRUST !!! Amen

    0 Votes
  • Ri
    Richard Lines Jul 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    And, besides again... The Red Cross should hit them up for each and every dollar they claim their giving. What, such a fraud company and business... and, on the lighter side, those of you reading my blog and thinking...jezzz, he typed enough... I type 70wpm and it was nothing to me to type this lengthy blog/posting.

    0 Votes
  • Am
    Amber Green Aug 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    You are ###ed (Richard Lines)!!
    Your note does not make any sense.
    First of all, the people that you are calling on the phone for customer service are probably outsourced and working from another country. Also unless you are an American Indian you have no rights to claim that America is your country. The so called "Founders" killed the original land owners and rightful citizens of this country "Indians". Lets not forget that, re-read your history books. So, everyone else that is here came from somewhere else.
    Let's not forget how Indians were cheated out of their land and placed on Reservations.
    So, now that we have that cleared up. The Reunion.com site sucks, I also dislike their site, they are a rip-off.
    Stay away from them and join the (Reunion.com close this site) online poll.

    0 Votes
  • Am
    Amber Green Aug 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Also Richard, since we all come from so many other places. What is the American way?
    What are American customs, what religion are Americans supposed to be? Let us know how you seem to figure that we are all going to come here and be one faith, act one specific way, leave traditions behind. American's have no customs or traditions, so what do we celebrate, Independence Day and Halloween come on ###. How about you return to your original country, the country that birthed your ancestors and trace it all the way back to England, Spain, Africa, Korea or wherever they come from. You return to your country and give American Indians and Mexicans back their original lands. Neither one of them had to cross any water to come over here. So, now that we understand that you are an Immigrant yourself. How about you hop on the next boat out of here.

    0 Votes
  • Bo
    BOB Aug 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I give it about 20 more years and America can no longer complain about any race because we will all be mixed races. Unless you live on some barn in the country, you need to take a look and see that all races are blending and marrying outside of their race. I think that it is amazing that races are mixing and this is what is going to make America unite once and for all.

    UNITED WE STAND

    0 Votes
  • Wi
    Windburns Aug 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Reunion.com - AVOID LIKE THE PLAGUE! I received an innocuous email from a friend of mine, and thought I might join the Reunion.com website, but I was extremely offended when my contacts started getting "imported" into their system WITHOUT MY PERMISSION. This disgusting bit of news was then made worse when they had the nerve to send emails to these people! Again, I DID NOT GIVE PERMISSION FOR THIS! I even tried to back out of their system but the emails went through anyway!

    Some evil marketing creep is using the guise of a Classmates type organization to suck email addresses out of people's contact lists and SELL THEM no doubt to more unscrupulous companies. I lodged a complaint with Reunion.com and was told to expect a response within 24 hours, but I'll bet you can guess whether they responded or not!

    Thank God I never gave them a credit card number!!! Avoid that website like the plague!

    0 Votes
  • Ch
    Cheryl Sep 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I chose the one year membership because the ad stated it was only $5/month. Never did it state that I would be charged $5/month for all twelve months ALL AT ONCE! I got charged $60. I called that same day, and they said they wouldn't issue a full refund - they could only give me a partial refund. They charged me for only one month, rather than the entire year, and would process a refund for the rest. They also said it would take 7-10 usiness days for it to be credited back to my account. This was on Aug 31, 2008; it is now Sept. 12th, 2008. Not counting Aug. 31st, and not counting the weekends, it has been EXACTLY 10 business days. I called them up again, just now, and of course, no resolve. They want me to contact my credit card company and speak with them; if they say they haven't received their request, then I have to call reunion.com back and THEN they'll submit it manually on Monday. So now I have to wait until MONDAY... I need my money back NOW.

    0 Votes
  • Da
    David Briggs Sep 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I agree completely. Here's what I did...
    1.) Filed a complaint with the Better Business Bureau...http://us.bbb.org/WWWRoot/SitePage.aspx?site=113&id=6cda12e2-5967-437f-876e-bd452a591b91
    2.) Filed a complaint with the Federal Trade Commission
    3.) Notified the Santa Monica, Ca City [email protected]
    4.) Filed a complaint with Internet Crimes..http://www.ic3.gov/default.aspx

    The Better Business Bureau rates Reunion.com as a "D". Next to the worst rating they can give. If everyone takes the steps I did, we'll get the scammers put out of business.

    0 Votes
  • Na
    nana pierce Oct 15, 2008

    I also chose the $5 dollar a month and thought it wold come out like that and tried to contact them to stop the thing and they say NO REFUND and so I went to the thing and said DO NOT AUTOMATICALLY update me so I am STUCK with a $60 dolalr payment that I am getting absolutely nothing from They are a rip off

    0 Votes
  • Ta
    tan Oct 18, 2008

    I am more worried about the information that this site has about me from seemingly private sources ... my name, my correct age, my cities of residence since 1983, links with family members. I think they have social security numbers, probably purchased from some financial institution with which we have done business.

    0 Votes
  • Ka
    Kathy Oct 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I kept receiving thru my email notices from reunion.com that someone was trying to find me. At least once a day. So, on October 20, 2008 I logged in and the info on the front screen was that a premium member charge would be $5 a month. I was interested to find out who was looking for me so a thought that they charged by the month and initiated it with my credit card.
    I then found out that there was no one looking for me that I would know and they put a $60 charge on my account. I immediately emailed them and requested they stop my subscription and credit my account. I did not hear from them and they put the charge thru my credit card. I tried to reach them thru their customer service number but no one answers the phone. You should nto allow this deception to be used on good people thru Yahoo.

    0 Votes
  • Ne
    Never Signed up for Reunion.co Oct 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Reunion.com is a scam. I never signed up for this site as well as some of the other sites like linked in and spoke. They have info but I never signed up for this reunion site nor the others. How do you get your info removed. It is impossible. It is frustrating and needless to say, I hate the SOBs for having a way to do this without it being officially me signing up for the services.

    0 Votes
  • De
    Denny Cummins Oct 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Reunion.com has charged my visa $36 after I cancelled my subscription Confirmation for cancellation # 080912-000843 Please return my money and stop sending your spam emails. Thanks Denny Cummins.

    0 Votes
  • Mk
    MKAUZ Oct 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was asked to join by a family member so our large family that is scattered across the U.S. can keep in touch. I selected the 3 month service($36). However, when I was billed I was charged $60. I did not chose the 1 year-$60 option. In contacting the company I got nowhere because they state there are no refunds. Warning: Do not give this company ANY of your money. From reading the other comments I am lucky to only be out $60 and get out now. There are many who have been falsely overcharged hundreds of $$$$.

    0 Votes
  • Jo
    john Nov 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Ad stated a price of $5 per year, later said thanks for the $60. I was ripped off.

    0 Votes
  • Ch
    Cheli Nov 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I just looked at my statement ad it said I had a charge for 36.00 from reunion.com. I seen all the post here so I thought here I go... I called the number that was listed on the complaints. 1-800-704-1900. I waited 10-15 mins for someone. When getting on the phone I told the lady that I was charged 36.00 and I wanted to get that reversed. I also wanted to cancel my subscription. She asked for my e-mail, date of birth, and zip code. After about a min. she said ok the 36.00 will be reversed and she canceled my subscription. She also said that it will be 3-5 business days before I see that credit. I said okay and asked if it was not reversed in 3-5 days then what. She said that I should call back and gave me her name and extension. I will keep everyone up to date if this was taken care of. Anyone ever have this happen to them. It seemed to easy. That's what I'm sacred of.

    0 Votes
  • Al
    Alvan Sweet/Al Nov 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Reunion.com has "invaded my privacy' on multiple occasions. and has never returned my repeated calls for them to cease and desist from any further use of my name and my contact list. The use was never authorized nor requested, and despite the indications they would return my e-mail messages in 24 hours it has never happenned. I have also asked that they remove and purge my e-mail addresses and name fron their files and the assurances that they would do it, I continue to get e-mails. I have spoken to Latoya.Earl, Monica(Supervisor) and Gerado (Director) with nothing but lip service!

    BEWARE of giving this company any information whatsoever since their intent is to solicit others to join suggesting that they were recommended by me!

    If anyone has spoken with the Attorney General or a reputable authorized authority to lodge a complaint, I would appreciate any information you might offer me.

    This is a "BAD, BAD, BAD compnay!. Let the user beware!

    0 Votes
  • Al
    Alvan Sweet/Al Nov 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I agree completely. I would sincerely do whatever I am capable of in putting some corrective measures before this company, Reunion.com!. The proper authorities should be notified. Have you any suggestions?

    0 Votes
  • Ma
    Mary Nov 22, 2008

    Reunion.com has a "profile" on me I never approved nor signed up for. I have been exposed to my ex-huabnd. He is very dangerous and abusive...and now I have to try and find a new city to move to, the money to do it, a new job...and hope I won't be found again. I hope every single person and company involved with and in support of reunion.com burns in hell forever.

    0 Votes
  • Ja
    JANICE DUBIEL Nov 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Reunion.com tried to rip me off for sixty. After choosing the three month plan, just as I was about to pay for it I noticed thier website had switched my choice to a sixty dollar fee. I realized they were too sleazy to give my credit dard info to and so paid them through paypal. I think this is just one of the many ways they illegally trap people into paying them more that the subscriber has agreed to. Once paid they just refuse to make it right. I paid them $36 for three months. I wish I had not because it turns out I did not have to at that point. My sister did not see what they had done. She had agreed to pay $7 a month for three months, reuion made the switch on her and then charged her account with a sixty dollar charge just as they had tried to do to me. We, as consumers with rights should arrange a classaction lawsuit nationwide against this company. These kinds of lawsuits are fareing well in the courts., especially when filed in California.

    My sister and I are very happy that we have found one another but feel that reunion is an unethical company that preys on the desperation of people to find lost relatives and would be happy to join with others to protect fellow consumers in the future.

    Thank you,
    Janice Dubiel

    0 Votes
  • Ja
    JANICE DUBIEL Nov 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    They did the same thing to both my sister and I. The nerve! Now I find out that this is just their sleazy standard business practice.

    0 Votes
  • Ka
    Kate Dec 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I totally agree. I got the same email and I paid for a 3 months subscription. 3 of the people were real people I knew. When I got the bill they had charged me for a year subscription. When I called to get the refund I could here people in the background saying the same thing the "operator" Kristie was telling me. They offer a year for $60 and 3 month for $36 and I would get a refund.
    I am calling my credit card company to dispute the charges as well.

    0 Votes
  • Pr
    Private Person Dec 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    OPEN LETTER TO REUNION.COM...

    This is an open letter to the owner/CEO of REUNION.COM, Jeffrey P. Tinsley, who is very hard to locate (he thinks) even while he is ripping off all the private data of as many Americans as he can, and selling it for Big Bucks on his unsavory reunion.com and highschoolalumni.com sites. Turnabout seems fair play for one who thinks nothing of violating other people's privacy and violating their boundaries, jeopardizing their safety and peace of mind...

    Well, Jeffrey, you are a little hard to locate, but we found you, at 310-571-3144, x105. We really do not like the fact that you are publishing private people's private information on your reunion.com and highschoolalumni.com sites, without their knowledge or permission. We suggest that you STOP DOING SO immediately. Surely you can convert your sites into OPT IN instead of OPT OUT.

    Oh, we also found your home address in google and Peoplefinders and other sites. We learned you gave $4600 to the B.O. for Prez campaign; and that you attended Granada Hills Senior High. We also learned your house on ASHLAND PL in L.A. is a mere 6165 square feet! Nice digs, at OUR expense, as you clearly are making Big Bucks by selling our private info. Some people consider this lowlife BLOOD SUCKING...

    Oh, by the way, we noticed several MINORS are listed in your database at reunion.com --don't think the Feds or State officials will be very happy to hear about that.

    Well, thanks Jeffrey for listening. Hope you REVAMP your sleazy snoop-site to make it OPT IN instead of making private people jump thru hoops in order to get out of your sleazy snoop system.
    Cheers!

    ----------------

    P.S. Folks who are upset with having their private info displayed on a worldwide venue can contact REUNION.COM and DEMAND that their info be removed from their database. Customer Service number is (310) 571-3144 x 186 or x 146. GOOD LUCK!

    0 Votes
  • Th
    Thanks Dec 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Thanks for above information! (Minor Correction: It seems to be ASHDALE Place...) But the info given is very helpful. Suggest everyone upset with Reunion.com and similar dataminers locate the Head Honchos' info and use it to their advantage. This sort of violation of people's privacy HAS to stop!

    0 Votes
  • Re
    REUNIONCOM-BLOODMONEY Dec 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    161 Ashdale Pl Los Angeles CA 90049

    6 beds, 7.0 baths, 6, 200 sq ft

    Zestimate®: $5, 048, 000

    WOW! FIVE MILLION SMACKERS! Highly lucrative business, apparently, ripping off and selling their fellow Americans' private information...

    Anybody who considers this OBSCENE is urged to make formal complaints to their State Attorney General about the unsavory business practices and privacy violations being perpetrated by this REUNION.COM outfit.

    0 Votes

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