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ReUnion.com

ReUnion.com review: Misrepresentation, unethical customer service 76

K
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12:00 am EDT
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I have been led to believe I could obtain a full email address from this reunion.com after I pay the 3 year fee of $120. I am an insurance investigator and am well versed in databases. I thought I had found a good one. Instead, Earl advises me the "people finder" database is a separate company and the extra fees are not his concern. Earl advises my $120 is a fare price to tell me more information is available for an additional charge.

There are many rip off companies like this on the web. I was also led to believe my card would be charged $3 a month instead of the full $120. The "agreement" that says the fee is non-refundable has a window field of 3-4 lines and fails the legal contract prerequisites.

Thank goodness for American Express. If I don't get a refund, I will dedicate $4 an hour times 30 hours =$120, to spread the word for scam artists and frauds like reunion.com

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Good businesses get good customers, look what your getting

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76 comments
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Cheli
,
Nov 09, 2008 9:41 am EST

I just looked at my statement ad it said I had a charge for 36.00 from reunion.com. I seen all the post here so I thought here I go... I called the number that was listed on the complaints. [protected]. I waited 10-15 mins for someone. When getting on the phone I told the lady that I was charged 36.00 and I wanted to get that reversed. I also wanted to cancel my subscription. She asked for my e-mail, date of birth, and zip code. After about a min. she said ok the 36.00 will be reversed and she canceled my subscription. She also said that it will be 3-5 business days before I see that credit. I said okay and asked if it was not reversed in 3-5 days then what. She said that I should call back and gave me her name and extension. I will keep everyone up to date if this was taken care of. Anyone ever have this happen to them. It seemed to easy. That's what I'm sacred of.

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Carl
, US
Jun 18, 2009 7:51 pm EDT

I've been looking for my father after ten years and I came to this site. I entered my father's name in and there was a match. I was excited. Their was a grey area that appeared to be my father's profile along with his e-mail address but I could not view it because it said I had to become a premium member and pay at least 36 dollars for three months. It said the subsription was non refundable, but that was fine since I had found my father atlast. I joined the site and then I was able to send my father an e-mail. I hadn't heard anything for days and was becoming sad that he is rejecting me once again. Then I had my sister come over and we entered her name in the search part and it said she was a member! She said she had never been to this site and it was false. It claimed they even had an e-mail address for her and a profile. Her profile said the cities she lives in. I begain to realize the one I had paid for to get in contact with my dad might be false too. Then I read in reunion.com that there are people who pay and put in their own information and people they gather information on that is public and they make it look like they have a profile! So where did the e-mail go to that I sent my dad. Reunion.com's policy says if he ever stumbles across this site, he will have access to it. How will he ever know to go to this site. I have been sitting here waiting for my dad to contact me from an e-mail address that he doesn't even own or know about!

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Joyce
McQueeney, US
Aug 10, 2016 3:16 am EDT

I entered a membership subscription to Reunion.com on Oct 19, 2007 which was to expire on October 19, 2008. I called them on October 8, 2008 and requested cancellation of my membership. They billed me for a renewal fee anyway on October 18, 2008. I contacted them on October 24, 2008 and complained. They said they would cancel the membership and after I requested a refund of the renewal fee, they said they would refund it through PayPal. After they did not send a refund in a few weeks, I contacted PayPal and requested their assistance. My refund still has not been issued. I've also heard that this company sells members information to companies that put your information on a list that can be bought by anybody and that's why you start getting scam e-mails. I highly recommend that you DO NOT become a member of this organization.

Valerie
Valerie
, US
Aug 08, 2016 7:51 am EDT

I used this website on November 1, 2008. Do not remember putting in my checking account information. If I did, it was NOT to authorize any charges on my account. They posted a transaction to my account for $62.00 and cannot tell me why I was charged. They have a no refund policy so I had to dispute the charges with my bank which is a whole another hassle in itself. Stay away from REUNION.COM at all costs.

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Florida lady 2011
Palm Beach Gardens, US
Jun 06, 2016 4:25 am EDT

This online business is run by idiots. For several months now, I have been trying to communicate with these people about my name not appearing in the alphabetical listing. I paid for a year's subscription and inquired as to why my name was not included in this listing. After nine weeks of emails, the "outcome" answer I got was that "the list must not update very often"... this response was from their tech dept.! I was told by different customer service employees everything from, "it takes 10 business days", or "it does show up but not if you are searching for yourself" (NOT true). I told them that I just wanted a refund for my annual membership but they completely ignored that issue. Half the time my emails were just ignored and when someone finally did answer, the reason for not getting back to me sooner was "I was out sick for the past week".

And, I get emails EVERY DAY which contain the SAME info! Also, have you noticed that their website is slow as $@#*? They have lost a customer, that's for sure! And, thanks to all of you for the heads up on how they automatically renew your subscription! Ill be on the alert for that!

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Gammber
, US
Jun 06, 2016 4:25 am EDT

Very unscrupulous practices - I went on this web site last night and saw information indicating that I could enroll for 5.00. After I put in my credit card information I learned that I would be charged $60.00. They have a customer service number that I have attempted to call at least 50 times this morning, and it is continuously busy. It is clear that they do not want to provide any customer service. I have contacted my bank this morning, and was told that I could dispute the charge, but it would first have to be deducted. I have been looking at this same website about thee years, just to see what I could about old classmates. The names are available free. There is no information that they have that I would pay $60.00 for. Please do not give any credit card information to this web site.

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Jane Doe
,
Jun 06, 2016 4:25 am EDT

I am so angry i can't take it anymore. I have never been so pissed off in my life. Here is what happened. I got a request to join reunion.com from someone i hardly knew, then i signed up for a free account. During sign up they asked me to log into my gmail account to import my contacts into their system. What they don't tell you is that they immediately import all your gmail contacts and then send invitations to all your friends to join reunion.com. I am talking about every single person you have ever emailed; your boss, your family, friends, in my case... all my professors in law school. I am so pissed off right now that i had to report this...someone needs to put these people. Please report on this... It should be illegal (it probably is). I will be apologizing to people for weeks.

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Thomas
, US
Jun 06, 2016 4:24 am EDT

Reunionion.com has several types of memberships. I chose the$5.00 starter membership which i was led to believe was for one month trial. I filled out all the personal information. When I checked my information they had a heart besides my name to signify I was dating. I have been married twenty two years They took ouy $1.00 instead of the$5.00 and tried to take out $59.00 more without my permission. My bank called me about this illegal move on Reunion.com part I want to cancel my membership have them erase my information and lastly be removed from their e-mail lst and span list.

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Kathy
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Oct 22, 2008 10:17 am EDT

I kept receiving thru my email notices from reunion.com that someone was trying to find me. At least once a day. So, on October 20, 2008 I logged in and the info on the front screen was that a premium member charge would be $5 a month. I was interested to find out who was looking for me so a thought that they charged by the month and initiated it with my credit card.
I then found out that there was no one looking for me that I would know and they put a $60 charge on my account. I immediately emailed them and requested they stop my subscription and credit my account. I did not hear from them and they put the charge thru my credit card. I tried to reach them thru their customer service number but no one answers the phone. You should nto allow this deception to be used on good people thru Yahoo.

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Windburns
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Aug 26, 2008 8:30 pm EDT

Reunion.com - AVOID LIKE THE PLAGUE! I received an innocuous email from a friend of mine, and thought I might join the Reunion.com website, but I was extremely offended when my contacts started getting "imported" into their system WITHOUT MY PERMISSION. This disgusting bit of news was then made worse when they had the nerve to send emails to these people! Again, I DID NOT GIVE PERMISSION FOR THIS! I even tried to back out of their system but the emails went through anyway!

Some evil marketing creep is using the guise of a Classmates type organization to suck email addresses out of people's contact lists and SELL THEM no doubt to more unscrupulous companies. I lodged a complaint with Reunion.com and was told to expect a response within 24 hours, but I'll bet you can guess whether they responded or not!

Thank God I never gave them a credit card number! Avoid that website like the plague!

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Andy
San Marcos, US
Feb 15, 2009 1:13 pm EST

I thought got an email from a friend of mine, but it was a request from Reunion.com
requesting my friend wants to add me as a friend. I said, Sure and within a few minutes
I became a member. It was all wrong! The Reunion.com picked all my email addresses
and sent a request AS I WANT MY CONTACTS/FRIENDS TO BE MY FRIENDS ON REUNION.COM.
The Reunion.com mispresent and are very unethical. I called the company this morning and
had them delet my name/account. Hope it was not too late.
I also read somewhere there is a member fee? I hope I don't have to pay even a penny.
I am trying to send email out to my friends who(all) received the Reunion.com request.

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Deb
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Jun 09, 2008 10:33 am EDT

I would not recommend the services of Reunion.com. I signed up for their 1 yr of service two years ago. I cancelled two years ago right after the service started to avoid a monthly fee.
I was in the process of closing out my checking account this month (2 years from my original charge)...without any warning from Reunion.com, they charge my account for a year subscription and over-drafted my account. I called the next day and after being on hold for 40 minutes, was told that it would take 7-10 days to refund my money and that they were sorry about the overdraft fee of $50. I also emailed them a complaint.
This is the 9th business day and I have not received any return email and no money refunded.

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majorfifth
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May 08, 2008 8:18 am EDT

I got a message from a friend asking me to join the site. When I joined, it offered to check my Gmail contacts to see if there were any matches within their database. Against my better judgement, I allowed the site to do so. Only after I clicked OK did I notice the fine print that said that the site would send invitations to all of my contacts in my name! These contacts include my boss, my ex-girlfriends, my bank representative... I spent the rest of the morning apologizing to my relatives and friends. When I wrote the friend who had initially asked me to join, she told me that she had fallen for the same thing, and that's why I got the initial invite.

I find this "feature" exquisitely irritating. Also, their "free" subscription seems to be ridiculously limited: you start getting messages saying that there are folks trying to contact you, but you have to buy a paid subscription to see who they are. Read the other comments on this complaints site to see how THAT goes. I will not pay a cent to these people and I plan to drop the site immediately.

But now this site has all of my email contacts. I'm VERY nervous about what they will do with this info.

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Mark Reno
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Aug 24, 2007 12:00 am EDT

Just to check things out I registered (non-paying) with the false name of "Mark Rein". There was nobody at my high school with that name. Sure enough, I receive e-mails nearly every day alerting me that "somebody" has been searching for me!?! How could anybody possibly be searching for "Mark Rein"? When such a person is non-existent? They're trying to lure me in with this mystery searcher and gee, all I have to do is "become a paying member" to find out who this person is. Uh-- no thanks. What a scam. "Caveat Emptor - Let the buyer beware"

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MKAUZ
Seymour, US
Oct 30, 2008 1:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was asked to join by a family member so our large family that is scattered across the U.S. can keep in touch. I selected the 3 month service($36). However, when I was billed I was charged $60. I did not chose the 1 year-$60 option. In contacting the company I got nowhere because they state there are no refunds. Warning: Do not give this company ANY of your money. From reading the other comments I am lucky to only be out $60 and get out now. There are many who have been falsely overcharged hundreds of $$$$.

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george t turner
ranburne, US
Jan 21, 2009 8:45 pm EST

reunion. com wont get no more money out of me gtturner1941@yahoo.com

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john
,
Nov 09, 2008 5:34 am EST

Ad stated a price of $5 per year, later said thanks for the $60. I was ripped off.

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Heather Wilson
,
Jan 10, 2008 12:00 am EST

Billed my account. Cannot find out how to cancel membership.

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Victoria
, US
Jun 22, 2009 3:42 pm EDT

Reunion.com sent me e-mail claiming that somebody is searching for me. After upgrading my membership, they revealed that no one is looking for me.

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,
Jun 06, 2016 4:25 am EDT

The customer service at reunion.com is horrible, and they've wasted my time for two days now. They treat me like a joke and get angry with me when I ask for someone who can understand me. My first language is English and I am being forced to explain in very, very simple terms what I want. Even then, I get put on hold. Reunion.com will be running themselves out of business if they keep employees who act like this.

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Linda Anderson
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Feb 12, 2008 12:00 am EST

This morning I got an email telling me others were searching for me. I clicked on the email and it took me to the reunion.com website. I purchased a 3 month subscription to reunion.com. After seeing it was not me anyone was searching for I called [protected] and talked with EARL... Earl told me that he could not refund me the charges. He did see that I just got the account that morning. He also told me that the website tells you no refunds will be credited. Do NOT use this company they are a rip-off and take your money!

I have notified the Attorney Generals office of this scam and also the Better Business Bureau!

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kimberly prager
,
Jun 06, 2016 4:24 am EDT

Reunion.com automatically renewed my subscription even though I canceled this service. They charged my paypal account regardless of having disabled automatic renewal. I filed a complaint with paypal as well as filed a resolution with paypal and paypal said they could do nothing.

I am out 36.00 after I had cancelled the account months in advance. They are scammers and engage in fraudulent charging. Do not enroll in this service unless of course you would like to participate indefinitely!

CROOKS!

Valerie
Valerie
, US
Jun 06, 2016 4:24 am EDT

I kept getting advertisements from these people in every email account I had with messages that this or that person was looking for me (which was not true), and they advertised membership for only $5.00 a month. Since I am on disability I figured I could squeeze $5.00 into my monthly budget, but the next day I discovered they had debited my account for $60.00. I immediately wrote them by email stating that their advertising was false, that I could not afford $60.00, that I had 72 hours legally to change my mind, and to please refund my money. I never heard a word.

Tonight I received one of their notices in my email, and when I went to log in I was told that I did not have a membership. I was outraged and sent them an email to that effect. Most of the time when they send messages that someone is 'looking' for you, that in fact is not the truth. It is simply a ploy to lure you to their site.

Please do not be suckered in by these people. Their business practices are sleazy at best.

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M.Bond
, JP
Aug 10, 2016 3:16 am EDT

Meg Whitman was the chairperson of Ebay/Paypal until 2008. Paypal did not respond to any of the claims thousands of people filed against reunion.com for illegally taking money out of accounts. Meg Whitman is currently running for Governor of California. Let her know that this kind of irresponsible management will NOT be tolerated. $36 may not be a lot of money for Ms. Whitman, but it adds up.

Let her know that we are not happy

http://www.megwhitman.com/

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joe
Dallas, US
Aug 10, 2009 9:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

EMAIL ADDRESS BOOK HARVESTING

Complaint Rating:
Company information:
REUNION.COM
1045 N ZANG BLVD
Dallas, Texas
United States
Phone: [protected]

I am an attorney researching the business practices of WWW.REUNION.COM and WWW.MYLIFE.COM . I am interested in their practices as it relates to the unauthorized SCRAPING OF EMAIL ADDRESS BOOKS.

Pending my review, consideration of legal action shall be evaluated. I located your complaint from a google search of all those complaining about reunion.com and my life.com . Any information you may provide would be helpful so as for me to understand the issues, but response should not be considered as developing an attorney-client relationship. I merely need to obtain information.

Here's a few questions:

1) were you enticed to visit reunion.com after an email came to you, appearing like it was from a friend, inviting you to join reunion.com?

2) do you feel the terms of service and privacy policy noted on the site explained what exactly reunion.com was going to do to your email address book?

3) Were your email address contacts emailed an invitation to join reunion.com after receiving an invitation which claimed you sent them the invite?

4) how has your involvement damaged your reputation or any finacial losses?
So as to support my interest and qualify my identity, I would refer you to a few of my recent cases I filed, so that you can confirm that I do represent individuals in internet privacy matters. Google my recent cases:

lane v facebook,
valentine v nebuad
simon v adzilla

Once you locate these cases, review the atorneys noted, and then confirm I have the same email as the attorney noted on the lawsuit:

"Attorney Joseph H Malley
malleylaw@gmail.com"

Please feel free to contact me in confidence to discuss any issues. As noted at this point I am merely researching and discussing complaints to determine if there is any allegations of merit.
Thanks
Attorney Joe Malley

email me back at: malleylaw@gmail.com

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Ray
Richmond Hill, US
Mar 09, 2009 5:24 pm EDT

I concur. Whoever runs the site (now called MyLife) is a sleaze.

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Ray
Richmond Hill, US
Jun 06, 2016 4:24 am EDT

I recently had a charge from another business show up on my CC account that was the result of Reunion.com and some sleazy linking that sent my CC information to a company called Shopping Essentials. I recall seeing an advertisement for this but never clicked on the link or approved of the charge.

I no longer trust the site (now named MyLife) and will do whatever is necessary to cancel the account. On top of that, I will have my card canceled ASAP to avoid this happening in the future since they do not allow you to remove your CC information after joining - another sleazy move.

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Icepack
Phoenix, US
Feb 21, 2009 9:19 am EST

This company should be put out of business. I am surprised some class action attorney hasn't zero'ed in on this group as they do not refund their prepaid membership dues. I had the identical experience - an email advising me an old friend was trying to contact me. The only way to access that is to pay the fee. They then prompt you to search for members by letting them link to your email account. Even though you tell them you only want to invite certain people (if any) they email everyone in your account - trying to suck them into the same scam. If you get an email from this group - DELETE it. I wish I did.

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R, Joel
Sarasota, US
Feb 14, 2009 8:42 am EST

Yet another BS site. I heard that I was on this site with a profile.. yet I never even knew it existed! The picture they aquired was duplicated from Facebook.com so I am thinking they are pulling profiles from there. Where is our corporate lawsuit?

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TheGuidance
Los Angeles, US
Feb 08, 2009 7:51 am EST

I won't be surprised if the government is involved in this (I hope not). Or else why with all THOUSANDS of complaints filed against them they are still in business?
TO CEO: What a ### business to build your wealth on others private lives. To me no matter how richer you get you will always be the poorest. Poor of ethics, self respect and success. I am very positive that within yourself, you have very very low self-esteem.
You are by all means not less than any terrorist out there if not equal or worse. To me and a lot others, you are eating off a dumpster, CEO.

To all respected others who might read this comment sorry for using the word (###). Take care.

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Leigha
Merecer, US
Dec 07, 2008 11:36 am EST
Verified customer This comment was posted by a verified customer. Learn more

I just got scammed today...I reported them to the FBI

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Linda
,
Aug 08, 2016 7:51 am EDT

They just did the same thing to me. They charged my credit card for 59.00 and will not reverse when I requested them to do so. Why are they still getting way with this. Where are our government officials to stop and arrest these individuals?

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EvelynMarsh
Des Moines, US
Dec 04, 2008 12:43 pm EST

http://www.peekyou.com/Jeffrey_Tinsley/28226487

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REUNIONCOM-BLOODMONEY
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Dec 04, 2008 4:08 am EST

161 Ashdale Pl Los Angeles CA 90049

6 beds, 7.0 baths, 6, 200 sq ft

Zestimate®: $5, 048, 000

WOW! FIVE MILLION SMACKERS! Highly lucrative business, apparently, ripping off and selling their fellow Americans' private information...

Anybody who considers this OBSCENE is urged to make formal complaints to their State Attorney General about the unsavory business practices and privacy violations being perpetrated by this REUNION.COM outfit.

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Thanks
,
Dec 04, 2008 3:58 am EST

Thanks for above information! (Minor Correction: It seems to be ASHDALE Place...) But the info given is very helpful. Suggest everyone upset with Reunion.com and similar dataminers locate the Head Honchos' info and use it to their advantage. This sort of violation of people's privacy HAS to stop!

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Private Person
,
Dec 04, 2008 3:49 am EST

OPEN LETTER TO REUNION.COM...

This is an open letter to the owner/CEO of REUNION.COM, Jeffrey P. Tinsley, who is very hard to locate (he thinks) even while he is ripping off all the private data of as many Americans as he can, and selling it for Big Bucks on his unsavory reunion.com and highschoolalumni.com sites. Turnabout seems fair play for one who thinks nothing of violating other people's privacy and violating their boundaries, jeopardizing their safety and peace of mind...

Well, Jeffrey, you are a little hard to locate, but we found you, at [protected], x105. We really do not like the fact that you are publishing private people's private information on your reunion.com and highschoolalumni.com sites, without their knowledge or permission. We suggest that you STOP DOING SO immediately. Surely you can convert your sites into OPT IN instead of OPT OUT.

Oh, we also found your home address in google and Peoplefinders and other sites. We learned you gave $4600 to the B.O. for Prez campaign; and that you attended Granada Hills Senior High. We also learned your house on ASHLAND PL in L.A. is a mere 6165 square feet! Nice digs, at OUR expense, as you clearly are making Big Bucks by selling our private info. Some people consider this lowlife BLOOD SUCKING...

Oh, by the way, we noticed several MINORS are listed in your database at reunion.com --don't think the Feds or State officials will be very happy to hear about that.

Well, thanks Jeffrey for listening. Hope you REVAMP your sleazy snoop-site to make it OPT IN instead of making private people jump thru hoops in order to get out of your sleazy snoop system.
Cheers!

----------------

P.S. Folks who are upset with having their private info displayed on a worldwide venue can contact REUNION.COM and DEMAND that their info be removed from their database. Customer Service number is [protected] x 186 or x 146. GOOD LUCK!

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Kate
,
Dec 03, 2008 2:15 pm EST

I totally agree. I got the same email and I paid for a 3 months subscription. 3 of the people were real people I knew. When I got the bill they had charged me for a year subscription. When I called to get the refund I could here people in the background saying the same thing the "operator" Kristie was telling me. They offer a year for $60 and 3 month for $36 and I would get a refund.
I am calling my credit card company to dispute the charges as well.

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JANICE DUBIEL
,
Nov 29, 2008 3:14 am EST

They did the same thing to both my sister and I. The nerve! Now I find out that this is just their sleazy standard business practice.

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JANICE DUBIEL
,
Nov 29, 2008 3:11 am EST

Reunion.com tried to rip me off for sixty. After choosing the three month plan, just as I was about to pay for it I noticed thier website had switched my choice to a sixty dollar fee. I realized they were too sleazy to give my credit dard info to and so paid them through paypal. I think this is just one of the many ways they illegally trap people into paying them more that the subscriber has agreed to. Once paid they just refuse to make it right. I paid them $36 for three months. I wish I had not because it turns out I did not have to at that point. My sister did not see what they had done. She had agreed to pay $7 a month for three months, reuion made the switch on her and then charged her account with a sixty dollar charge just as they had tried to do to me. We, as consumers with rights should arrange a classaction lawsuit nationwide against this company. These kinds of lawsuits are fareing well in the courts., especially when filed in California.

My sister and I are very happy that we have found one another but feel that reunion is an unethical company that preys on the desperation of people to find lost relatives and would be happy to join with others to protect fellow consumers in the future.

Thank you,
Janice Dubiel

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Mary
Milwaukee, US
Nov 22, 2008 3:18 pm EST

Reunion.com has a "profile" on me I never approved nor signed up for. I have been exposed to my ex-huabnd. He is very dangerous and abusive...and now I have to try and find a new city to move to, the money to do it, a new job...and hope I won't be found again. I hope every single person and company involved with and in support of reunion.com burns in hell forever.

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