The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Renault Sanderoproduct and service

M Oct 30, 2018
This review was posted by
a verified customer
Verified customer

Renault Sandero was bought for cash at Imperial Nissan and Renault at Rossburgh in Durban South Africa. Registration Number is ND 840 291 and Vin Numbber VF15SRLA57922202.

The car went in for the 30000 KMS service and was returned with a noisy engine that kept swithching off while in motion and Idle too high . To date the service dealer has not been able to rectify it and they are doing it by trial and error method . The car has been with them since @7 August 2018 and has been with them since. They now state that are awiting parts from France. Please investigate this unsatisfactory stae of affairs and please advise why you sell cars in South African when the parts are not easily available.

I camplained to your customer care department South Africa but your Lady Innocentia Mogami is arrogant and unhelpful and believes that she is doing me a favor. When my car is returned i Intend trading it and will never buy a Renault again given the poor Quality of the car and serviceunless you can convince me otherwise but i have no doubt that you do not need a small fish like me and will simply ignore this complaint because you think i cannot do anything about . You will be mistaken.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Renault's response · Oct 31, 2018

    Dear Murugasens,

    We'll surely forward this to the concerned country head. They will get in touch with you to assist you further in this regard.

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