SUBMIT A COMPLAINT

Renaultrenault captur

1
S Jul 29, 2019

This letter serves to submit a complaint: Product and Service.
I purchased my Renault Captur from Lionel motors Rustenburg SA Jun 2016.
Within the first month of purchase I needed to return the car twice as the bumper was loose and had to be refitted.
October 2016 1st warranty claim - faulty door handle replaced.
June 2017 2nd warranty claim the clutch had to be replaced. Duration at dealer 1month - still faulty
1 May 2019 3rd & 4th warranty claim - 4 months after the 60 000km service the cambelt broke, engine to be replaced. New flywheel for faulty clutch
Their solution - to remove another Captur's parts and install into my vehicle.
Duration at dealer - 2March 2019 till date
Time waited for a rental car - 1 month
My vehicle awaiting repairs was being stored in back yard in the sun and rain - no cover / shadeport
Unacceptable.
I Would like either to have my car replaced with a new one - no extra cost or
Take back the car and refund me for what has already been paid of on the car.

Regards
Sune Plotz

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