ReloGulf — Disgraceful service
Relogulf were recommended to me by a friend in the UAE who had used their services to relocate within the Middle East. Normally I would pay extra for a household name. I asked 3 agents to quote my move from Abu Dhabi back to Melbourne, the Relogulf salesman, Tyron Farrell, came to my house, and as an Australian was easy to deal with, friendly & pleasant. He gave me a great quote, responded promptly to my questions, and even suggested that I ship my airfreight directly with Etihad rather than using their service as it would be cheaper. On moving day, despite being an hour late, the packers were pretty efficient and friendly, so far so good. When I returned to Australia, it took less than a month to receive notification from Relogulf's Australian shipping agent, Hellas Europe, to contact me advising the ship carrying my belongings had docked in Sydney, and could I complete the necessary paperwork. I did so that day, and was really impressed I wouldn't have to wait long for my furniture and clothes. How wrong I was. It took no less than 6 months of waiting, weekly phone calls to both Relogulf and Hellas Europe, legal letters, even a visit to the Relogulf office in Dubai by a friend. The staff at Relogulf, from Tyron Farrell, Kathy Ashbey, Neil Price and Phil Davies, are all a pack of liars, and could not care less about you or your possessions. How they have remained in operation is beyond me. They repeatedly tried to blame Hellas Europe for the hold up, refusing to take my calls or respond to my emails. Hellas Europe were only mildly better, blaming Relogulf for the delay because they hadn't paid them to release my belongings from storage. The moral of the story is, DO NOT use Relogulf and DO NOT trust your valued belongings to a company who does not belong to an international governing body such as FIDI.
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