Reliance Home Comfort

I moved into a property in Toronto in October last year and Reliance Home Comfort replaced the existing boiler with a tankless water heater and took the old boiler away. Yet I still got charged for renting the old boiler. I have made many phone calls and I was assured that the problem will be addressed and yet I just received a reminder that the bill is overdue. They just ignore my complaints and charge me for a service they do not provide to me.

2 months have gone by since I moved and cancelled the water heater rental and that left the owing me money Several Phone calls and 2 months later I still don't have my money I guess they prefer to increase their profit by stealing from former customers Great organization to not do business with.
They told me 2 different times they sent a cheque which never showed up SCAM ARTISTS THATS WHAT THEY ARE

Call on Reliance... STOP! Don't!
This company has to be the worst company in the country. They came to my late mother's house to install a furnace and a/c unit. They installed the items, however, did not complete the installation of the a/c unit. The rep said he could not finish the installation as he could not connect the power. He said he would need some other equipment and come back... he never did. The rep that did the installation also likes to take advantage of seniors, so please be aware. My mother asked questions about the unit and the contract and he skirted around the questions and moved to a different topic, repeatedly. He also never left a manual as to how to use the equipment or digital thermostat. As well, my brother was there and was my mom's caregiver and when he tried to talk to the rep he said he wouldn't talk to him as he's not on the contract.

After a few months I contacted Reliance to cancel the contract to which they advised me that there is no way to cancel it. You either buy the contract out/equipment or if the house is for sale the new owners take over the contract. I was then sent to a customer solutions officer who opened a case for further investigation. She said she would look into the issue and would contact me with an end result. Again, never heard back from her.

Instead, she decided to put a lien against the house for the equipment that was installed although the a/c has no power and is unusable. No information was sent out to inform me of this amount. I am now in the process of looking to take Reliance to court as they are in violation of the Consumers Protection Act of 2002 (installation not completed within 30 days). As well have filed a complaint with the BBB. Don't trust this company or sign anything with them as the contract is like signing your sole away... no way out.

Started May 15, 2021. My air conditioner stopped cooling. It is July 21, 2021 and still no resolve. I had to go out and purchase 3 portable units, 3 fans along with 3 neck fans. I have a brain injury that requires me to keep it cool. I have suffered extensively with this, through the neglect of Reliance. Why can't people call back instead of making false promises. The only suggestion thrown out to me was "you have to purchase a new unit" Telling a customer "you have to" is an unacceptable approach. Reliance first said my ducts were in the wrong place. Funny they've been fine for the last 9 years. I'm sure they haven't moved. Reluctantly they came out to say the unit had a leak. Attempted to fix, no solution. Then they advised the government has a ban on the fixing coolant. Apparently for some years. You would think Reliance could advise their regular paying protection plan customers of this instead of taking monthly fees for something they couldn't entertain a fix for. A form of fraud to me. Still waiting for a supervisor to call back since last week. A big disappointment, sheer ignorance really. The whole time being 67 days. Is there any one there that might care. Is there any one that knows what they're doing? Other than "you have to" (all c/s sessions stress never use the words "HAVE TO" We will have someone call you leaving me, the customer sitting at home listening for the door bell or the phone to ring. 67 days of my life taken from me.
The only thing I can say that has been right in the last 67 days is Reliance is able to send out my Protection Plan bill on time. Must say at 71 it was a treat hauling those portable a/c's upstairs. I could fill pages but there isn't enough space here

My rental tenants speak very poor english and was taken advantage of by a door-to-door sales man many years ago. This sales man explaining that they could sign the name of their landlord if they were planning to pay the monthly cost ("which was suuupppeer low and a good deal") for a new furnace and air conditioning unit.
When dealing with this matter, we were told that the contract was removed. We have all the supporting documents.
But they continued to put multiple leans on the property. We just found this out many years later after we have sold the property and are currently waiting to close. Now we can't seem to talk to anyone with any answers!
The contract was originally signed with ‘home comfort services' which was apparently bought out my reliance. Worst part about it. There is five leins. All with weird companies. When you call them. There is no live agent available. Or they have zero idea on how to help.
Thanks!

No hot water for 3 days . Called 10 times for service and each time your East Indian call Center people say that the tech is running late but is on his way. My guess is that they have no idea wether the tech is on his way or not. Reliance should not be teaching such practice to this call Center. I need a local number to call . That of course is impossible since the company does not want to or does not know how to deal with customers. Stop billing me for a rental that is not working please . I'm looking for a response from a person of authority and not from a call Center third party person . And don't bother sending me an automated generic response. You guys are so disorganized, get your act together!

We have zero hot water. I called Reliance Home Comfort and was informed the earliest an engineer come come was in 12 days. On my water tank it states Reliance offer a premium service.

Hot water is a daily need, I've called every day for the last 3 days to see if they can come sooner. They just make excuses with no real explanation and nor do they care.

Date reported June 16th to Reliance Home Comfort

Photo attached showing Premium Service.

I contacted Reliance in March/April to make appointment for air conditioner checkup in preparation for summer (which I pay for in a monthly bill). They said they were busy and first appt would be July 3. OK thats fine. I receive a message by email a week ago June 11 saying my appt July 3 cancelled and rebooked for Oct ?October. What the heck. I call and am hold for half an hour. Call back and there is an option to leave your tel number and they will call you asap. I did that and It is now 3 days later no call.

October is when I should be making a appt for the furnace in preparation for WINTER. They say this is because of COVID. Poor excuse, hire more people if you are behind 7 months behind in booking appts !

To whom it may concern,

It is unfortunate, that a client and the need for service is not taken seriously.

I have been a home owner for 6 years and have never had to use said services (always paying my bill on time including the rental of the water heater). My experience June 15.2021 has been the worst service I have ever had with Reliance.

I contacted Reliance on Sunday June 13.2021 as I noticed my hot water was not working. I contacted my family and they stated is it better to contact Reliance as it is a gas heater and it is best to have Reliance Service. I contact Reliance and was told that the earliest a Technician can be at my home would be June 15.2021 (leaving my child and I with out hot water for approx. 2 days. I was given a time frame of 10am-2pm that someone would be at my home.

June 15.2021, I cancelled my plans and and waited the time provided. At 2:05 I called and was advised that a technician will be on their way. At 2:30 I called again and was advised that the technician is on his way and is running late and will call me when he is near my home. At 2:45 I called and asked for the status and I was advised I will be contacted by Dispatch to provide me with a Service update. At 3:00 I called back and was hung upon because I advised I wanted someone to help me. At 3:00-4:00, I was advised that techs are on strike and it is taking longer to speak with someone.

Now you tell me-IS THAT ACCEPTABLE? Strike information is not mentioned on Reliance's site, it was not mentioned to me when I called the first 4 times. I gave up my day with my son, my house hold duties having to better understand how I can be helped. When you bring someone to tears is it a SHAME ON YOU moment.

I have nothing more to say then-Shame on You.

Disappointed, frustrated, and saddened Client.

I sold my home and wanted to buy out the home water filtration system the lady said she would take care of it but could not give me a price. I was on the phone for over an hour and then was told it would be on my next bill. I asked her to send me an e-mail stating it was done so I could show the realtor, I never received one. I have two ref.# [protected] and # [protected]. A call back would be nice. Dennis Laroche 443 Edison Avenue Peterborough, Ontario K9J4G4 Phone#[protected]

Hi To Whom it concern,
Dear RELIANCE, I have been a loyal customer for the past 4 years . I had some minor issues prior to this which was resolve within the time as schedule .
I called JUNE 07th 2021 Regarding my Air Condition not working,
I was told that a Technician will be there Wednesday 9th June 2021
Technician came 3:00 pm after almost 3 hrs. he said the Coil is bad needs a new coil in the Furnace . and a new filter. which he mention in his work order
# SWO 3335336
I called the reliance office while Technician were present and I spoke to one of their associate in the office (Sharon) and I was told that they will have to Re-Schedule for Friday June 11th 2021 between the hour of 10:00 am and 2:00pm
I got a call from someone in the office around 9:55 am SAYING THAT THEY WANT TO RE-SCHEDULE for Saturday June 12th 2021,
I mention NO it is schedule for today June 11th, around 11:30am a Technician came he was here for 1/2 hr. then he Mention to me that
the A.C. UNIT needs the OUTSIDE UNIT IT'S NO GOOD .
I immediately called Reliance office and notify the office staff, arrangement were made that they will come between 8:00 am 5:00pm on Saturday June 12th 2021, During the Day I made at least 4 phone calls to Reliance Office and I get the same response from all the associate SAYING SOMEONE WIL CALL YOU RIGHT BACK, it's 6:10pm still waiting to hear back from RELIANCE
I WASTED 1 FULL DAY TODAY PLUS 3 HRS YESTERDAY,
I am still waiting to get MY AIR CONDITIONER REPAIRED
UN HAPPY CLIENT

No Hot Water so I called Reliance to make an appointment for a call-out on June 06, 2021, I rent boiler & water Heater tank from Reliance for past 10 years and I was told the earliest appointment they could offer is Wed 09 . I was told that I would be placed on a waiting list in case a cancellation appointment became available. I was so shocked to hear that I would have to wait 3 days before they could send a technician out. No one showed up, no calls from planning, I called 3 times, each time was next hour they would be there. Thursday 10 June called and they told me Tuesday the 15 June .I have paid into the protection plan for over 10 years for a service that I would need to wait three weeks for. Today, I decided to call and see if other companies had appointments available and sure enough they do. I called two companies and both companies could have a person out within 24 hours. This is so frustrating as both of these companies also offer protection plans. I should not have to wait 2 weeks for a technician to come to repair the Hot Water from their boiler & tanks when I pay into a plan!

My negative experience with Reliance;
Moved into a new condo on Jan. 27, 2021. During my first week realized my hot water did not stay on when I took a shower. Reliance service told me it was because of my low flow shower head. So, I changed the shower head and it worked. Then the summer weather came and when I turned on my air it only blew hot air. The temp in my unit averaged 81. I called reliance around May 6 and a service person came out May 12 flipped a switch and said it was all OK. After several days of 80-degree temps in my unit I once again called for service May 21. I was told the earliest someone could come out is Tuesday May 25 between 8 to 5. I stayed home all day and nothing happened so I called at 6:30 to ask what is going on and was told they are just behind and will come out. So, I stayed home all night. Now it is Wednesday the 26th and I called to see what happened. I was told the notes said I have to rebook. No explanation why just that they are very busy, covid, excuse after excuse. I asked what next and was told the earliest I can have someone come out is June 4! I am not a healthy person and I feel like I am suffering from heat issues. I am sending this to you to see if I am able to have you take back you units so I can just buy my own because for a brand-new unit this is unacceptable. I will also send this to one of the consumer advocates I dealt with when I worked for Consumer and Commercial relations if I do not hear from you in 24 hours. Thanks Joe Ingus 410-1 Redfern Ave. Hamilton Ontario L9C0E6

~8 years ago I needed a furnace and ended up getting one from Reliance home comfort and ended up replacing my AC at the same time. The agreement I signed was listed as a rental agreement but I was told at the time they use the same paperwork regardless of if it is financed or rented. My paper work has an APR rate on it which would not apply on equipment that was rental only so it seemed believable to me.
Fast forward to the end of my 8 year term and I kept getting bills for my equipment. I ended up agreeing to a buyout (for equipment I should own free and clear by now) because it seems like it would be too much time and money to fight them and court, not to mention the fact that the contract is ambiguous. To add insult to injury they are charging me rental costs to cover the time I spent negotiating with the supervisor (it took over a month with all the back and forth).
I will never deal with them again and warn anyone reading this to be very careful.

Guys don't use Reliance Home Comfort, they are a scam
They put liean on my homes, the reason is because I'm renting a new air handler from them and I pay monthly payments, I never have bad credit, I never own money to anyone
You are stuck with them forever, don't purchase nothing from them!
This company is terrible, it's a scam
I wanted to refinance my house and I just found out from my bank and my broker that Reliance put a liean on my house for nothing.

I had a humidifier two weeks ago and it doenst work or give the proper humidity to the house. I tried to resolve but they keep saying that's the best the device cn provide and nothing they can do. tried to resolve it for more than two weeks now with now resolution

Hi My name is Havane and my service address is 540 Harvie Ave Toronto Ontario M6E 4M1. My number is [protected].

I have called Reliance 2 times in this week and have spoken to 5 different reps. Inasked for a manager now i am on hold 1 hour and 50 min and still on hold. The reps i gave spoken to didnt even know if my boiler included wayer heater tanks afte retelling them i have called Dustin sales rep that it was included. The tank is still at the service address and inwas never told i have to remove it. All I confirmed was how much inwas going to pay and i have emails to support what i had agreed on. I asked over and over and confirmed i was going to pay $166 plus taxes now i am paying $217 after taxes. I have made an appointment for rental tanks to be removed and they are not even sure if it can be removed which i was never told that in the beginning.

I need my bill to be adjusted to $166 plus taxes since April and going on forward as that was i have made agreements and confirmed the charges and after being on hold almost 2 hours i just got hang up on with out speaking.