Rehlat review: Non-payment of refund

I have been trying to get a refund for cancelling a prepaid hotel booking since May. They promised to refund me by June 9th, and then the 30th, but failed to do so. After further promises to me which were not acted on, I emailed you with full details on August 1. You acknowledged receipt but I've nothing further from you since.

On Mon, 24 Jul at 5:59 PM , Roy Adams wrote:

Hello

I am still waiting for the refund on a cancelled hotel booking (see below). The booking was made for a day towards the end of May, and you promised a full refund on June 9th. Despite several reminders, no refund has been forthcoming. Could you please tell me when I will receive this refund?

Roy Adams

This is their latest reply to me:

On 29 Jun 2023, at 19:55, Rehlat wrote:

Dear Customer,

Thank you for contacting Rehlat support team!

As per the update, your refund is under process, we are striving to close the case at the earliest but it's quite unfortunate that the refunds the getting delayed due to the current situation.

So kindly allow us time and we shall update you shortly once refund is processed from our end.

We appreciate your business; please feel free to reach us for further assistance.

Thanks & Regards

Manish.