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CB Bus and Rail Regional Transportation District [RTD] Complaints #2-21
Regional Transportation District [RTD]

Regional Transportation District [RTD] review: Green mountain flexride cancelled again

T
Author of the review
8:35 pm UTC
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Green Mountain Flexride likes to cancel rides in the afternoon without showing up at all! I set up my ride and went to the Apartment Complex office 5 minutes before the time window. I received two messages from Flexride stating that the van would be there at 1:32 pm, then it updated to 1:41 pm. At 1:45 pm, I called RTD. The representative said I don't have anything scheduled. Why? Because the driver did not even bother to come to the pick up destination then marked me as a "no show". I stood in the heat until 1:50 pm waiting for her, but she chose to click the remove button without bothering to show up herself. I had to cancel my dental appointment and I bought a ticket so now I have a ticket I can't use, thank you RTD! This is the second time this particular driver has done this. She needs to stop skipping stops and marking the customers as "no shows".

Recommendation: Don't depend on this service if you live in this area. The morning driver is pretty good, but the afternoon driver tends to skip stops if she is running behind. She doesn't consider how it affects the customer.

Update by Teri Walter

I received a message on the case and RTD is looking into it. The driver will be speaking with her supervisor. I hope that the driver stops making her own rules when she decides she doesn't want to go into a complex. If it's a designated stop for Flexride, she needs to honor that. I wasn't penalized for not showing up. My call to Flexride was another confirmation that I was where I was supposed to be but she skipped the stop. I don't think I will depend on this service, though. It's been a headache and for the 4 to 5 times I have used it, the driver didn't show up 2 times.

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  1. Regional Transportation District [RTD] Contacts

  2. Regional Transportation District [RTD] phone numbers
    +1 (303) 299-6000
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    Customer Service
    +1 (303) 299-2960
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    Certification & Other Inquiries
    +1 (303) 292-6560
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    Trip Reservations / Cancellations
    +1 (303) 244-1388
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    +1 (303) 628-9000
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    Head Office
    +1 (303) 299-2111
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    +1 (303) 299-2299
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    +1 (303) 299-2000
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    +1 (303) 299-2309
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    Jobline
    +1 (303) 299-2132
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    Pass Programs & Fare Products
    +1 (303) 299-6464
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    Pass-By-Mail Program
    +1 (303) 299-2251
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    Procurement & Contracts
    +1 (303) 299-6503
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    Senior Services
    +1 (303) 299-2004
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    Service Planning & Development
    +1 (303) 299-2667
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    Special Discount Card
    +1 (303) 299-2811
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  3. Regional Transportation District [RTD] emails
  4. Regional Transportation District [RTD] address
    1660 Blake Street, Denver, Colorado, 80202, United States
  5. Regional Transportation District [RTD] social media
  6. Janet
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    Jul 08, 2026
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Regional Transportation District [RTD] Category
Regional Transportation District [RTD] is ranked 13 among 27 companies in the Bus and Rail category
#11 Karnataka State Road Transport Corporation [KSRTC] Karnataka State Road Transport Corporation [KSRTC] #12 Bangalore Metropolitan Transport Corporation [BMTC] Bangalore Metropolitan Transport Corporation [BMTC] #13 Regional Transportation District [RTD] Regional Transportation District [RTD] #14 Metra Rail Metra Rail #15 Coach USA Bus Company Coach USA Bus Company

Most discussed complaints

Unsafe driving by RTD bus driver
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